Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Recover Trello account after SMS no longer supported

jeissonp
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 30, 2026
I need to log in to my Trello account but I don't have any codes.

"Legacy Trello-only two factor authentication over SMS is no longer supported. Please enter a backup code or contact support to recover your account"

 

1 answer

0 votes
Sakshi Verma
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 31, 2026

Hi @jeissonp ,

I've started the process to remove Legacy 2FA from your account. You should soon receive an email notifying you that the recovery process has begun.After a 24-hour (security delay), you'll receive a second email with a link to recover your account.

The recovery link in the second email will expire in 12 hours. Please click the link and enter your password to disable two-step verification.

Note: To disable 2FA, make sure you remember and enter your old Trello account password.

Thank you !

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events