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automation custom fiel display '' undefined ''

Fehd Benchekroune
I'm New Here
I'm New Here
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July 11, 2026

 

Hello,

when i try to add an automation rules for a cutom dropdown fiel, the options are displayed as '' undefined ''

anyone know what the issue ?

1 answer

0 votes
Rilwan Ahmed
Community Champion
July 12, 2026

Hi @Fehd Benchekroune ,

Welcome to the community !!

  1. Share me the rule screenshot and where the error is displayed. 
  2. Go to admin settings --> Work items --> Field
    Search for the field and let me know the exact field type
  3. Check if there are any context added for the field

 

Fehd Benchekroune
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 12, 2026

Hi Ahmed,

The problem appears with all the options in the dropdown custom fields of all my cards and across all my boards when I try to create a rule using my dropdown custom fields.

However, on my cards, the custom field options are displayed with their correct values.

Screenshot_20260712_080342_Chrome.jpg

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