I want to create either a drop down or automation rule that requires a tier 1 support tech to select the proper tier 2 escalation point (i.e. John Smith in Network Services), when a ticket is escalat...
Hi all — I’m looking for advice on whether we’re modeling things “correctly” in Compass, or if there’s a better pattern we should be using. Our setup We use Compass to track DevOps metrics (d...
As we transition from the beta program to our GA offering, here’s what you need to know. As announced to all affected organizations in November, our Rovo Dev beta program will end on 26...
Hello, I have spent over an hour trying to close my account and before I just abandoned it I would like to be able to close it and the proper way. I have not made any kind of transactions I have invi...
Hi everyone, We’re excited to announce the release of two new Focus automation components: Focus area status update posted trigger and Focus fields condition 🎉 With these additions, your teams c...
The admin passed away years ago but we have been using the boards without a hitch since we didn't need to make any changes. Well now we do. So what can be done? Thanks
I want to automate evidence gathering for compliance purposes, I need a JQL script that generates all offboarding tickets.
Recent issue. Long time user. I am getting a notifications for everything everyone on my team does on the boards I am a member of. I am not a member of the cards I am getting notifications for. This ...
if we have multiple boards in one project, changing the default board filter appears to prevent the Create New button from being available at the bottom of the lists. The filter which shows all wo...
We have a guest on a board that is used to review projects and vote on them. For some reason they cannot login. They even tried changing their password and that didn't work. They ge...
I have created a company managed ITSM space in JSM cloud. I am the Org admin and Jira admin. When Customers send an email and include a work item key in the email subject, I want that email to be add...
As a Company User Group (CUG) leader, you don’t always have the time or capacity to plan big, production‑level events. That’s where “Office Hours” come in: simple, repeatable sessions where teammates...
When I create an Incident Ticket the Project Key is MHDT-1, after that I will create a Service Request, and the project key will be MHDT-2, in the same Project obviously. My company suggests that the...
I'm looking for a bit of help. I'd like to apply a filter to look for issues that have no worklogs associated with them. I can see that there is a worklogDate field; however, according to Rovo...
This is the rule that I set. I checked for typos multiple times and I tried changing the variable multiple times. I have a parent card that is attached to each child card, and the items of Sub-tasks ...
Is it possible to retroactively apply an update to a transition in a workflow? I updated the Resolved transition in a workflow to update the Resolution field to DONE and would like to ...
Estou enfrentando um problema ao acrescentar participantes na minha área de serviço. Existe um limite de 10 participantes, tenho 3 participantes e mesmo assim consta como lotado e não consigo acresce...
Good morning. I just opened my app and had to login. Upon doing so, I noticed all of my information/boards were deleted. How can I recover this information? thank you. Regards, Helyne&...
Dear Bitbucket Support/Community, I am writing to request guidance on safely reclaiming LFS storage space across all repositories in our workspace. Our Situation: We currently have approximat...
Hi! We still use Atlassian Assist and I've reached my breaking point with how annoying it is to my users. It constantly asks for rephrasing, up to 3 times, and then almost always recommends an inval...
The shift to Cloud In our previous article, Which Jira Cloud Migration Approach is Right for You?, we explored the different ways organizations can move from Jira Data Center to Jira Cloud and how ...
In the settings popup for "edit branch restriction" (and probably other areas of the app) when you click off to the side in an area that has no UI it can select one of the radio buttons or checkboxes...
Hi, Late last week I start noticing my terraform build was failing every time I was trying to deploy my JSM access role, which was previously working. It's been failing with this error message: ...
...eeks I am unable to speak to anyone and the true billing admin is on annual leave how do I get access to my invoices
Is there any way for the ticket counter to be independent of Incidents and Service Requests?
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