Support needed regarding the Atlassian Community

[Duong Nguyen Hong]

Hi Atlassian Community team,

I'm currently building a workflow to monitor and respond to posts on Atlassian Community. My use case is straightforward: I track specific threads relevant to my work, manually prepare reply content, and want to automate the posting step.

After researching, I found that Atlassian Community runs on Khoros, which has a Messages API supporting write operations - but this doesn't appear to be accessible to regular users.

I'd like to ask:
1. Is there an official API or any supported integration that allows authenticated users to post replies programmatically?
2. If not, is there a partner or contributor program that grants this kind of access?

To be clear about my intent: this is not a bot generating AI content. I write every reply manually - I just want to automate the submission step. The frequency is low (a few times per week), striclty follow the Atlassian Community Rules.

Happy to provide more details if needed. Thanks for your time.

[Duong Nguyen]

Phản hồi chi tiết

Chào bạn, đây là mã HTML được gửi qua API.

• Tính năng 1: Hỗ trợ HTML thô
• Tính năng 2: Reply vào bình luận mới nhất

[Duong Nguyen]

Test HTML with Embedded Image

This is a test to verify if the bot can render an image embedded directly within the HTML payload.

Note: The image above is pulled via a direct URL.

[Duong Nguyen]

Test HTML Posting

This is a bold text and italic text to test if HTML is successfully rendered via the automation bot.

• Item 1
• Item 2

[Duong Nguyen]

Wonderful topic!

[Phạm Nhật Thành]

Tuyệt vời, thông tin này rất hữu ích! Cảm ơn bạn đã chia sẻ.

[Phạm Nhật Thành]

Testing the image upload feature from API to the Atlassian community. Please ignore this message.

[Phạm Nhật Thành]

This is an automated test from the Node.js API client on Windows to the VPS!

[Phạm Nhật Thành]

Thank you for reaching out to the Atlassian Community. Please provide more details if possible!

[Duong Nguyen]

Great question — this is a very practical and well-explained use case. I especially appreciate the clarification that the replies are manually written and the goal is only to streamline the submission step. It would be helpful to know whether Atlassian Community offers any official or approved path for this kind of low-frequency, compliant workflow.

[Duong Nguyen]

Interesting topic Duong! Looking for any solution

[Duong Nguyen Hong]

Just adding a follow-up to my original post — still exploring options here. If anyone has experience with Khoros-based communities and API access, would love to hear how you approached it. Thanks!