Community resources
Community resources
Community resources
Loom
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Hello, I am unable to log in to my Loom account, and my Loom is integrated with Atlassian. I also cannot access the Atlassian support portal because I am locked out of my Atlassian account. I do not...
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I have two e-mails, one business and one private, as an administrator, I am logged into the business account. Normally, on my desktop, I am logged into both accounts and now when choosing a subscript...
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I'm just testing Loom Business+AI and have added variables to change the audio/transcript. I wanted to put a "Hi {name}" text overlay on the video itself. Is variable substitution possible within an ...
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completed all the required settings
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Hello, I have the Desktop Mc version and can't find the Capture section to resize a video. I am new to Loom and maybe missing it? I need to do a vertical 9:16 ratio and stuck. Tha...
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Hello Loom Support Team, I’m experiencing an issue where the “Start Recording” button is disabled and cannot be clicked. This problem occurs on both the Loom desktop app and the Chrome browser vers...
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I have recorded and edited a loom video. It plays ok in the browser but when I download the mp4 video file, the sound is lost from parts (usually the start) of the video. I have downloaded it multipl...
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Hi, I have a number of videos that when downloaded go out of sync with the audio, or simply remove sections of either the audio, or both the video and audi0. Have been trying to downl...
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My bill for my Loom subscription fee went through in December, but every time I log in it sends me to an older account that's only on the starter plan. I'm using the same email the receipt was...
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Camera is turned on in options and I can see it recording me but it doesn't show up on the video
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Hi Loom community, We’re currently running into two issues with Loom that started appearing very recently and wanted to check whether others are experiencing the same problems. Workspace sh...
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I set the settings to highlight mouse clicks, but they still don't appear on the recording. How do I fix this?
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I have tried twice to record a Loom video that was going to be more than 5 minutes, but it keeps ending at the 5 minute mark, even though I have the Business+AI trial and have my credit card payment ...
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I had a 2 user plan for business and got charged 54.88 aud, this transfers to 36.82 usd, why the 82 cents, i know its not a lot but money is money? Thanks
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Dear Loom Support Team, I’m contacting you regarding an issue with my subscription purchase. In the year 2025 I was charged monthly $10 but also $240 annually. Here are the details of my ...
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My annual Loom subscription fee went through in December, but every time I log in it sends me to an older account that's only on the starter plan. I'm using the same email the receipt was sent...
220 views 3 0 Deleted user January 18, 2026 -
How to get the link were is this clipboard on my iPhone loom
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I can't pay because my account is locked, please help !
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HELP! I was trying to change my existing Loom account email to my other email address. Loom required deleting that other account first before the migration. I deleted that account and now I have N...
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Hi Loom Support Team, I hope you’re doing well. I recently noticed that my Loom subscription was automatically renewed, which I unfortunately didn’t realise at the time. I also noticed that I haven...
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How do we get rid of the recording bar when we're recording?
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Under Loom's Data Privacy policy what can be done with videos I record using Loom? I want to be sure proprietary company information is protected before using Loom for business process recordings.
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I got a "low disk space" warning today. I don't want disk space consumption on my C: drive - how can I redirect LOOM consumption to my data drive D: ? Where can the change be made?
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Hello, I have been using Loom since May 2025. I have always been able to select my microphone from the drop down list, and record my voice as I record my screen. Yesterday my Macbook and my Chr...
