Jira

Hi Community! 👋 I’m Dmitry from the Jira Product team. We know that Jira works best when it reflects how your team actually works. When the setup fits, it supports your ways of working, keeps...

• Article
• cloud
• jira
• jira-cloud

Hello all We have installed the new Security Patch Update 10.3.18 and can no longer use the Troubleshooting and Support Tools because it does not have any functions available under it. It has simp...

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• data%20center
• data-center
• jira
• jira-data-center
• jira-server
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For a planned Jira email automation, is it possible to identify work items that have not received any comments since Monday of the current week, regardless of other updates? For this use case, an ite...

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• automation
• cloud
• comment
• jira
• jira-cloud

Hi. Trying to figure out if it is possible to restrict data access to App/plugins.  We have Scriptrunner and EazyBI installed. Can we limit which projects these apps can access? Example: Pr...

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• cloud
• jira
• jira-cloud

Hello All, I’d kindly ask you to vote for this feature request, as I recently faced this problem myself, and I believe we need more granular audit log access for disaster recovery. [JRACLOUD-9796...

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• audit-log
• cloud
• confluence
• jira
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For recurring tasks I created an epic as template, containing about 20 stories. An automation rule clones the epic and all the stories. The rule sets some properties like assignee, component, summary...

• Question
• automation
• cloud
• jira
• jira-cloud

  I have an automation rule set up to send a Slack notification when an issue is transitioned to "In Review". It works, but sometimes it fires 2-3 times for the same transition. I don't have a...

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• cloud
• jira
• jira-cloud

I've been building out a reporting dashboard in Jira Cloud for our sprint reviews and I've hit a weird inconsistency I can't figure out. I have a "Two Dimensional Filter Statistics" gadget configure...

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• cloud
• jira
• jira-cloud

Hello, I am trying to automate a workflow where I need to read and then update a given issue from AI. I have been trying through MCP but I had that error : Error: {"error":true,"message":"TWG r...

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• acli
• cloud
• jira
• jira-cloud
• mcp
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Hi, In our Jira project, we have issues with overdue flag. When an issue’s due date passes, it is marked/flagged as overdue as expected. However, we are observing that when those issues are later t...

• Question
• cloud
• jira
• jira-cloud

The site creation is displayed as available, but after clicking the submit button, it loads for a long time and then returns an error: 我们这边出现了问题。请再试一次。如果这种情况继续发生，请联系支持部门。（提供问题 ID 供 Atlassian 使用：Anon...

• Question
• cloud
• jira
• jira-cloud

Hi Atlassian Community, I have a question regarding the relationship between user status and email notifications in Jira Cloud. We are currently testing the following scenario: A user is still in...

• Question
• cloud
• jira
• jira-cloud

Đọc hướng dẫn thì ghi là "GO to Restore Archive Items" nhưng tìm không biết ở chỗ nào 

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• cloud
• jira
• jira-cloud
• jira-software

I'm able to individually change the work type for each work item. When I go to bulk change them from the same space, it says "No matches." The work type I'm converting to shares the same workflow and...

• Question
• cloud
• jira
• jira-cloud

As a JIRA admin, I have received an issue where someone could not move an epic to a certain few columns in their board. The workflow for this space (CST) has all the necessary statuses in the work...

• Question
• cloud
• jira
• jira-cloud

I am using the following logic when I add an image to an HTML content formatted email automation: <img src="C:\Users\---\Downloads\fpmsdelayed.png"/> Note: I replaced my drive with "---" ...

• Question
• cloud
• jira
• jira-cloud

In a comment box, I can easily attach a logo `.png` file, and embed a link against it. In a canned response, I can not hyperlink a logo.  I navigated to 'Link Preferences' page of JI...

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• canned
• cloud
• comment
• jira
• jira-cloud
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My phone is currently configured with 2 factor authentication.  When i attempt to authenticate, it does not work.   I do not have the recovery password.  How can i go about getting a...

• Question
• cloud
• jira
• jira-cloud

I hope this message finds you well. A few weeks ago, we attempted to upgrade our plan; however, the platform did not allow us to proceed. Our intention was to purchase the 100-user Jira Premium annu...

• Question
• cloud
• jira
• jira-cloud
• not%20applicable
• subscriptions-and-billing

Our remote team in India has been unable to access the softare this week. They keep getting ""having trouble logging you in" graphics display on their screen when attempting to log in. We are on the ...

• Question
• cloud
• jira
• jira-cloud

Hello. I'm wondering how many levels of hierarchy a Jira Premium subscription will support? Currently, we have 4 levels of hierarchy and that seems to be the limit. As an example we have the follow...

• Question
• cloud
• jira
• jira-cloud

I have two team-managed spaces, in which tasks (work types) are moved from one to another in a weekly basis. When moving from one space to another, all fields should be preserved. Currently I have a...

• Question
• cloud
• jira
• jira-cloud

Hello - I'm working in Jira Cloud with a new-ish company-managed scrum project. I don't recall having the following problem at prior companies with their instances of Jira Cloud. As you can see in th...

• Question
• cloud
• jira
• jira-cloud

Dear Atlassian Support Team, I am reporting a critical incident regarding our Jira Cloud instance (Free Plan). We are experiencing a complete loss of data across our entire organization. This is no...

• Question
• cloud
• jira
• jira-cloud

1. www.atlassian.com/blog/developer/building-secure-and-scalable-integrations-our-guidance-for-third-party-apps says says "Asking customers to create individual apps for each Atlassian tenant, rat...

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• cloud
• jira
• jira-cloud