Troubleshooting and Support Tools missing

[Bektas Ozan Topkaya]

Hello all

We have installed the new Security Patch Update 10.3.18 and can no longer use the Troubleshooting and Support Tools because it does not have any functions available under it. It has simply disappeared.
As an approach, I installed the latest version 2.15.0, but that did not work either.

BR
Bektas

[Arkadiusz Wroblewski · Accepted solution]

Hello @Bektas Ozan Topkaya 

Please go over this KB Article for Troubleshooting: Troubleshooting and Support Tools missing | Jira and Jira Service Management | Atlassian Support

[Bektas Ozan Topkaya]

Hello Arkadiusz

Thank you for the link. Actually, before creating the ticket, I visited the page and went through three possible causes. Unfortunately, it must be another reason why nothing appears underneath.

Thanks
Bektas