Dashboard gadget showing incorrect issue counts - filter seems to be ignored?

[Hannah]

I've been building out a reporting dashboard in Jira Cloud for our sprint reviews and I've hit a weird inconsistency I can't figure out.

I have a "Two Dimensional Filter Statistics" gadget configured with a saved filter that scopes it to a specific project and fix version. The filter works perfectly when I run it directly - returns exactly what I expect. But when the gadget renders on the dashboard, the counts are off. It looks like it's pulling in issues from other projects too.

I'm wondering if this is a known bug with how that gadget handles filters, or if there's something about how it resolves filter context that I'm missing.

Anyone else run into this? Is there a workaround or a better gadget to use for cross-referencing issue counts by two dimensions?

[Gor Greyan · Accepted solution]

Hi @Hannah

Welcome to the Atlassian Community!

The Two-Dimensional Filter Statistics gadget should reflect the saved filter exactly as defined. If it looks like it’s pulling issues from other projects, the first thing to check is the filter itself.
I noticed, that you mention that it works correctly when running separately.

Could you please share the JQL and also statistic which is being displayed?

[Arkadiusz Wroblewski]

Hello @Hannah 

Once in a Past there was a Bug Report about that.

[JRACLOUD-83630] Two Dimensional Statistics bug doesn't show the correct count for some cells - Create and track feature requests for Atlassian products.

Here you have also a Workaround and Description for everything.

[Danut M _StonikByte_]

Hi @Hannah,

Welcome to the Atlassian Community. 

Could you please share the JQL you’re using, along with a few screenshots—particularly of the gadget configuration that shows which fields are selected?

Also, please note that if you’re using multi-value fields (such as Labels or Components), any issues containing multiple values in those fields are counted more than once. This can create the impression that the results are incorrect.

I would also recommend trying Jira’s Issue Statistics gadget. Although it is one-dimensional, it can still help you verify that the filter is working correctly.

Jira does not provide another two-dimensional gadget out of the box. However, if you’re open to using an app from the Atlassian Marketplace, a strong alternative is the Pivot Table & Pivot Chart gadget included in our Great Gadgets app. This gadget can display multi-dimensional stats in form of tables, heatmap tables or charts of various types and, in addition to issue count, it can also display sum of a field or percentages.

 

For a two-dimensional stat as in the example above, it should be configured like this:

Hope this helps. 

Danut.