Automation rule firing multiple times for the same trigger how do I stop it?

[Hannah]

I have an automation rule set up to send a Slack notification when an issue is transitioned to "In Review". It works, but sometimes it fires 2-3 times for the same transition.

I don't have any duplicate rules active and the trigger is just a simple status change. Has anyone seen this before? Any idea what causes it?

[Gor Greyan · Accepted solution]

Hi @Hannah

Welcome to the Atlassian Community!

It can happen because the issue is updated multiple times, triggering the rule multiple times.

I’d recommend adding a condition using {{changelog.status.from}} / {{changelog.status.to}} to ensure the rule only runs for the specific transition.

If you can share your rule configuration, it would help identify exactly what’s causing the duplicate executions. Also details from the Audit Log.

[Hannah]

Hello! 

Thanks! It worked 

[Gor Greyan]

Dear @Hannah

If the solution worked for you, kindly ask you to accept the answer.

[Arkadiusz Wroblewski]

Hello @Hannah 

Narrow the trigger, add the changelog check, then compare that with the audit log. That should tell you pretty quickly whether Jira is really running the rule multiple times, or whether the duplicate is happening further downstream in Slack.

It´s 99% Cases too wide Scope and too "Generous" and broad Trigger

[Hannah]

Thank you, will give it a try!