I actually have a two-part question, but first want to mention that we're using team-managed projects. I've read a bunch of the articles about company-managed vs team-managed projects, and I think I ...
I am looking for a way to extract the activity stream from a project in Jira in order to track performance of an individual within a team.
Hello! I'm not even sure if this is the right place to post a bug report, but under the technical issues and bugs page, the only two buttons were "Ask the Community" and "Documentation" so here I am....
During our migration from Jira server to Jira cloud I am looking to make sure we set our server instance to READ-ONLY. What I have found through my research is to set up a permission scheme an...
Is there a way to add basic formatting to a text custom field? We created a custom field for multi lines of text, however there is no way to format within the text field, e.g. add bullets indent etc...
hello- a few months ago I set up a free account (1 user, 1 client so far) of service desk. Have not had an issue submitted to it for months. Today I got several and con log into the customer portal&n...
Hello! For the invitation and creation of new users on Jira Software/Confluence, is there any way to set a group of default groups that the users are added to?
Hello - I have a team-managed project that I'm trying to import issues into. However, when I do the import, some fields aren't included: Epic Linking, Epic Names, etc. Can't find a screen ass...
Our team is trying to take advantage of advanced roadmaps and capacity planning using the "Teams" field. We have 6 teams, all of which operate from a board that has issue sources like: ...
We would like to have the "Labels" field automatically populated with the value "In-Progress", when a story is moved into the Analysis column. The label should be added to any other values whic...
Can customer can view the SR/CR tickets (Jira Software) over the customer portal??
Hello, When I created the project there was a permission schema automatically created for the project without the possibility to edit it afterward. I have created a new permission schema which now I...
Hi, The requests content received via email is scattered and not in readable format. If user sends it in HTML format then it displays all tags like color and all those. How to accept/conver...
Looking for some guidance. We are a service provider working with an enterprise client. We have a Jira instance and a project that we have invited our customer to so that they have shared...
Goal: To identify all issues a user is am a watcher on. Starting from: Filters > Advanced Issue Search When running an advanced issue search within Jira, you have two options: Basic JQL...
Is it possible to have a pop-up on the customer portal side for confirming an approval? I am able to do this on the agent side. Thanks! -AS
I'm trying to link a new ticket to a ticket that was marked done a few months ago because they are related but when I go to the link issue menu it won't let me pull up that ticket. Are you not able t...
Hello, I did some mess while setting up my Jira products, and have now 3 different organisations. Would like to get rid of two of them, but as far as I've understood it's incredibly impossible. So I ...
I need to write an automation rule based on the user who logged the work. I have Tempo Timesheets enabled on my Jira software cloud. I am calling the Tempo REST APIs https://api.tempo.io/core/3...
We are using Jira and Confluence cloud. We want to ensure our data has been backed up daily incase of any failure. We tried the scripts from the user community to automate the backup b...
Hello; I have an Automation Rule that is triggered upon assigning an issue to a user... The problem is that this rule is not triggered upon specifying the Assignee during a task creation!! &...
I get what seem to be completely random results when searching Atlassian support documentation. Last week I ran a search regarding forwarding event logging to Splunk. I found this article amongst oth...
I am trying to add the status of an issue to the emails Jira sends on events. I found some articles online on how to do that, but they are about Jira server. Is there a way to modify the content of t...
Please, advise how can I link Themes and Epics from different Jira projects with each other?
We have a custom workflow where the issues to to a status "Ready for Release" when the team has completed its job. One or several sprints later, these issues might then get released in production, an...
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