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Jira Service Management
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I can't install the Insight plugin in Jira Cloud? Can you please help me? Thank you in advance
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When creating a request in serviceDesk, if it contains PATH, after pressing Create, slashes will be doubled in the specified path. Duplication will also occur if PATH is inserted using the "Code sni...
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I am trying to create a Queue from the Rest API Post method. When I try to post it, I will get the details of all the queues in the dashboard.
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It is failing to copy email body from email to Jira ticket which will be added as a description for the emailed tickets. It is working fine with most of them but one of the organizations of service d...
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Hello, basically as the title says. A colleague of mine who wants to see the linked issues of an insight object does not have the button marked in the attached picture. This user does have a...
416 views 0 0 Deleted user September 14, 2022 -
Hello, I have a project in JIRA, and I would like to hide the "Request type" (as I will have only one Request type) field when I click on the button "Create" of my tenant. Is this something...
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Normal Agents are unable to see user complete details. Only Admin can see Picture 1 Normal agent view Picture 2 Administrator View Same as admin this information must be available for normal agent...
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Hi Team, Let me know what are the permission required for creating the jira ticket throw the email. Few internal group users are unable to create a jira tickets through sending mail to mail server....
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Hi there, I have a situation where I am building a change flow where after Peer Approval there are three possible outcomes Normal Change - Low => Straight to Awaiting Implementation Normal Chan...
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Hi All, I think I need some assistance with how we import assets into Insight and assign to users. What I'd to see happen is that with the field "assigned to" which is a user field, that the import ...
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Hi All! So, we've had a company realignment and I'm trying to bulk update all our pre-existing Users details. According to Atlassian this should be fairly straightforward, but mine just keep creatin...
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Currently if your request form has an Insight custom field, that field isn't passed through to Slack when using the Assist bot to create a ticket. Are there plans to get this working?
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Are there plans to integrate the Forms feature (not the normal request forms) with the Assist bot? Looks like currently you have to choose which feature you want to use. The Assist bot doesn't m...
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When a customer searches the support portal, it is showing related articles from our internal kb. When the customer clicks on the link, it gives a "page not found" error, so they are not able to acce...
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Currently, our Help Desk is set up to notify agents of all comments. I would like to set it up so that the agent is only notified if the comment is from a customer, not from one of the agents respond...
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I'm pretty new to Insight. I'm importing the corp directory from AD/LDAP as user objects into Insight. Each user has a relationship to another user object that identifies their manager. What I'm try...
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I've followed a few strings where others have had the same issue with the SPF TXT continually fails verification. https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-verify-sending...
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Hello! My organization currently has several teams, each with their own service desk intake. I would like to create a "wrapper" on top of the individual teams to serve as a single starting point for...
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So I need to be able to Run a weekly report to see how many tickets my team are closing each week as I suspect some members of the team aren't pulling their wait. Is there any easy way to do...
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Hello, I'm trying to get this filter into a pie chart that would display the resolution date project = sms and assignee = knatte AND resolutiondate <= -7d. I don't see Resolved as a statistic t...
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The term Team is overused in the JIRA there seem to be at least 3 different times this word is used to describe clusters of users. I am not looking for the Team that can be found under People or the ...
644 views 5 0 Deleted user September 13, 2022 -
Hello community. I have an issue with my automation concept. I have a workaround, where everybody can raise a request in my project, despite they customer or not. So I try to request the report...
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How do I attach an Excel document? I have attached and they can't see it and cannot attach in my reply to them. I can do it in Internal but don't see it in Replying to the Customer. Only guarantee is...
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Hi, We're currently setting up our JIRA Service Management portal for our clients. For feature requests we want to add a custom field, named: 'Estimation in hours'. The field should not be shown to...
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Hello I have an email account at IONOS and I would like to configure "Email Requests" (xxx/jira/servicedesk/projects/CSM/settings/email) option in JIRA Service Management. I go to Connect a cus...
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| Subject | Author | Posted |
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| 26m ago | ||
| February 17, 2025 1:01 AM PST | ||
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