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- Questions
Jira Service Management
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I have a project that is very old and huge. I only really want the last say 5 yrs of issues to migrate to the cloud. Is this possible?
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I'm looking for examples of how Jira Assets (aka Insight Asset Manager) has been used to manage Atlassian products, Marketplace Apps, licenses, as well as TechPOCs for them. I'm curious if anyone h...
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Curious if there are any forthcoming enhancements to be able to open all child issues in an epic or parent? Instead of having to open one-by-one-by-one which is tedious.
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When i go to create an issue in Outlook, the Jira Cloud addin opens up, but it is just blank. Seems to only be happening on my laptop i use for remote working. My desktop at work is fine. &nb...
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Hi Everyone, We are new to this so I hope I can explain this as well as possible. For our customer portal, when our clients are submitting an issue, we have enabled the HTML editor. However, ...
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Hello, I setup a Jira Cloud - Service Mgmt. project however did not setup Dashboard using gadget, Filter Results until afterwards. Is there a JQL I can use to retrieve information prior to the...
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Hi. We are using a canned response in our Service Management tickets that identify if a resource is required from certain partner groups and looks similar to this: This project may require a: [] ...
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Morning, We have a client that needs his customers to be able to select the value from a select list custom field and, if this value does not exist, to directly add it to the list's options. ...
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Hi everyone! I am enabling the external links under the feature lab section, and after reading all of the disclaimers about what that means, I understand the "risk" of using it as it could b...
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This might be a bit of an obvious question but I just wanted to confirm I've set up a report correctly. I have a Time to Resolution report with 3 series: All tickets 24HR (Critical / Major ...
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Hi there, I am new and have a few queries concerning Atlassian licenses: If I purchase Atlassian Access for a $30 per month flat pricing for up to ten people. Do I need to pay an additional...
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Hello, When I try to link the intercom conversation to Jira it doesn't want to link it, so I see no updates in intercom. It's working fine since 3 years, and I have the issue here for 1month alread...
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Hi I'm looking to automate the selection of the Product category drop down boxes (both layers) based on the content or source of a ticket. I find there are some tickets which are always a specific ...
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Not able to create custom URL in detail section of Project setting. Please guide how to do it Thanks
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Dear community! Why is there no provision for system administrators to manage JSM projects without a license? Why is a license required for this product? This obliges to allocate a maximum of ...
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I am trying to figure out if there is a way to set a default value for an attribute in our Insight Schema (renamed to Asset Management I believe). For example, I need to set the default valu...
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On September 23rd I stopped receiving email notifications from Jira and Confluence, while I was receiving them regurarly before. This is what I did: checked spam folder signed out and back in ...
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Hi All, Is it possible to have an automation in which, when a specific comment/reply to a customer is added, the status will change from Waiting for Support to Resolved?
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I have a manual automation trigger that transition support tickets that are spam to the cancelled workflow state and set the resolution to "Spam" (a modified resolution state). I'd also like to be a...
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let’s say I am currently using Jira Services at https://****.atlassian.net. Is there any way to change Jira url?
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Hello Team, Jira service desk management doesnot allow administrator to edit the queue.
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I want to create a report on dashboard where would like to showing total issues created each months on x-asix v/s automation or any other filed on y-axis
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I have created several projects in Jira Service Management. I would like to handle portals with different display/operation permissions in one help center. Specifically I would like to do the f...
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Hi, How to perform Date validation in Jira service management Date validation needs to be performed here so that it will take only future dates.
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