I just have my internal form with the API ready, So I just need to integrate that thing with the JIRA customize form So that I can get dynamic values from our own database and can help us to integrat...
I found this add on to accommodate our need for 3 levels of categorization on tickets. It's great, easy to use. Custom Field Suite - Powerful custom field types for Jira by&...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
Hello Team....I am exporting a monthly filter to excel to see how many tickets per month and how long it took to resolve them. Unfortunately Jira sees the "time to resolve" as how much time was left ...
Does the User Attribute type have to be a Jira/JSM user that has a license? Is there an option for a customer to be added in this field?
Our current technical contact has left and I need to update this information in jira. Thanks,
I have a single user select field on my form. I would like to update the Summary to include the selected user's name when the form is submitted. For example, the summary would start out with "New Hir...
Hi, My main problem: I don't understand how all Atlassian Products work together. I understand some products. Confluence - is a wiki. Jira is for tickets. Opsgenie - 24x7. I don't understand what ...
Our company provides support@companyname.com for customers to send in tickets, and as many are customers via the AWS Marketplace, we don't have any information on them, etc. Our management want...
Bom dia, preciso de apoio pra acessar minha conta Jira, está dando informações que preciso alterar a senha, mais o email com link de redefinição não chega, não está na pasta spam também, estou recebe...
Hi, I'm having a reoccurrence of a previous issue I faced across a number of email accounts. I have previously raised it here: https://community.atlassian.com/t5/Jira-Service-Manag...
G'Day fellow Atlassians My Infrastructure manager just posed a question "It seems that Insight in the cloud (which we have) is very limited in functionality compared to the Server or Data...
When a user attempts to add a Jira link onto a Confluence page it gives the error Received the following HTTP error code from the server:504 Please advise. Thanks, Shawn J
Hi, I'm looking for the documentation on the Insight REST api for Jira Data Center. The only thing a can find is the documentation for Cloud....
Greetings, we're looking to adopt JSM as a ticket system for external clients, who don't necessary have an account (or have otherwise gone through the invitation process). The issue we have is...
Hey everyone, I want to track how many times the date has been changed for certain issues as well I need also to see the old and new dates (note that the dates may change multiple time...
Hey everyone, I get confused on the following fields of the date when creating an issue: Due date Start Date End Date Planned Start date Planned End date Change start date chang...
I am trying to make an Automation rule, where I send a email reminder every week to the dev team, so they can change status on tasks. I have made this on the screenshot. The thing is ...
Does jira automation have a timeout in execution time? From time to time, the audit log will display a message that it has timed out.
Hi, I have a field in my service desk form which is a description, I want to do two things 1. Provide a default template in it like --------------------- Application: user: Description of...
Hello, We have a requirement in one of our Service projects to clone a ticket when a very specific option is selected from a list of Actions. With each action there is a deep clone post...
We have configured a mail handler associated with our own email account and when an email arrives, an issue is created. The problem is that when the issue is created, it does not assign a request ty...
Hi all, I've been searching high and low, for an automated way to populate our Insight database - without luck. Have any of you had any luck doing the following?: 1. Export devices fro...
When working on a ticket I need to refer to an attchment multiple times in various comments. But I am not able to do so and I have to upload the file again and again and it keeps piling the ticket at...
I am having a trouble while importing objects from CSV with concatinator. I want to import two lists that are referecend to each other, Addresses (Adresas) and Containters (Konteinerio Nr.) I am usi...
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