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Jira Service Management
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Hi, We are using a SD request email default incoming email like this: support@[project].atlassian.net the last mont every email request was rejected by DMARC validation check, we try se...
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I'm looking to tailor our 'Time to first response' SLA's in JSM Cloud, but I'm hitting some issues. I know the problem is me, but as I'm new to Jira I was hoping someone could be able to help.  ...
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Hi , I have a list of issue types. There´s one type that i want to create only via the customer portal. I don´t want it to appear in the issueType field when i want to create an issue in the se...
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What do you mean by Agent Tier:1-3 in Jira for Standard and Premium subscription.
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...z8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} < Nel: {"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1...
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Team We are working on Ticket . Once Ticket resolved - End User will get Five Star rating - IF End user give 1 & 2 Star Rating consider as negative - Here it should automated to Reporter...
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Hey guys! i want to create some simple mapping for our insight from LDAP and another Object type where the data comes from an api import. But what are the conditions to edit the Object ...
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I cannot log in to the Jira Service Management with my company email; it is as though the email has not been correctly registered. Since I have 2 company email addresses (different domains, on...
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Hi, Can some one will help me out on the Workflow status are showing arrow but it would be Buttons. Please find the attached screenshots.
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Hello, I have to implement a REST API call to create an issue in a Jira Service Management project. The issue type I use has the assignee field visible in both Create and Edit/View screens. ...
4,047 views 1 0 Deleted user October 14, 2022 -
Is there any way to change Issue Type if requests are created in Slack using emoji :ticket: ? The default Issue Type is [System] Service request. This needs to be changed.
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Hi, I'm facing an issue I cannot explain/solve. My customers are getting emails were responses from our support team is maculated. We have 2 public* service management projects and 1 that is s...
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Want to know that what is "Service Requests with Aprovals" and "Service Request" and want to know what is the difference between both of them.
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I have a situation where the customer opens a ticket on my JSM for a new Development Project. I cannot create or track the new project on JSM because JSM doesn't have the functionality which Jira Sof...
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Hello Team Atlassian, I hope you are well ! :) I would like to know if it is possible to change the default script on a JWM project. I include a screenshot to be clearer Best regards,
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Hi. Now I can request from slack by using ticket pic and I want to type form from slack. Is it possible? If someone knows, please tell me. Thanks.
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Is it possible to pre-plan and have a recurrent Jira Service Desk Ticket created automatically? We need to check our server on a regular basis.
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I am going to integration insight rest api with my Jira app. In this case i was trying to hit the endpoint from the browser, which is giving 404 http://host:port/context/rest/insight/api-ve...
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Hello to all! I need make monthly reports by created time ticket, but I can't find how do it by hours in filters. By exemple: I need between 8-10h, 10-12h, 12-14h, 14-16h, 16-18h and 18-8h, daily,...
379 views 0 0 Deleted user October 14, 2022 -
Hello. I would like to customize the filtered results column for each filter, but I don't know how. If I change the column of results for one filter, the columns of results for the other filters ch...
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Hello, Are there any problems, upgrades, or maintenance for the Jira Cloud app in MS teams because many of our employees cannot add the application due to "Something went wrong. Please...
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Hi, Can some will help me out in JSM i want to modify Reporter field name to "Created by" Reporter behavior is if we are creating any request then who is going to raise a request his/her name sho...
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Hi, Can some one will help me out how to create Linked issues custom field in JSM. Linked issues field will show only list of previous issues. it is already available in Jira but i want to keep onl...
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Is there any discussion around creating an IQL add-on similar to the JQL add-on in Google Sheets? Our organization uses this add-on a lot and I could see the IQL version would be just as handy ...
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My company really just started using JIRA. Does JIRA have capability to be integrated with Batch Scheduling programs (like Tidal Automation) for job failure incident tracking?
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