Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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We have a user access problem that new users can not login to Jira. we have JSM and also Atlassian Access with AD connection. the Work around is to re-send the invite link/email. anyone who hade e...
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I'm using the Jira app in Slack and very happy with the Message integration. But if I read all the messages go to another app within Slack and then back to the Jira app and click Messages, it jumps t...
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Do you know if it is possible to have a custom template for Description field in Jira? What I think about is that it would be good to have a template instead of a blank field for Description field f...
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Hello, Why I cant cant receive notifications from project in Jira service management when ticket is raised from customer portal? I added my user mail qwertyuiop_27@inbox.lv to site-admins group...
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I would like to create a customer portal. But the only thing I can do is to add form for request types and a KB search. I want to publish confluence articles on the frontpage for example. I see Atlas...
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I want to create a task which will be automatically created and send a notification to email every 5th day of these months: Jan, Apr, July, Oct
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I'm trying to delete a custom field on a task and keep getting the message "Couldn't save your changes. Sorry, something went wrong and we couldn’t update your “Task” issue type."
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...ssueManager = ComponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true while (exist) { &n...
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Good day I want to create an automation between jira services and jira software, the case is as follows: I want that when I go from level 2 to escalation to development in a service flow, it automa...
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Hi, I had created an automation that converts all the service requests created by email form specific sources to incidents. The rule was executing successfully but suddenly starting to fail. In the...
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...().getLoggedInUser() issueManager = ComponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true &n...
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Hi community, we are running a customer project in which the reporting has a heavy focus on the used request type for the Incident and Service Request issue types. Of course, due to human error, it ...
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Hi. I need to hide the customer portal from people outiside my organization. I open the customer portal in an anonymous tab and create a account with an personal e-mail for testing and i was able to ...
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Recently we upgrade to the latest versions of jira service management server version an automation for jira plugin stop to work. Executing a new rule an error message appears showing an unknown erro...
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Dear community, Could you tell me if it's possible how to add new Icon for insights objects ? PS : I'm not speaking of the avatar. Thanks a lot ! Youri
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Hi Atlassian, I want ask about automation on JSM. I want make automation, When I fill 1st field the other field will be autofill based on the field I choose. Notes : the 1st field wi...
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I need to create a custom export, I would like to place an export button on an existing item
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I have an automation that sets Security Level based on custom field "Assignment Group", which is a dropdown list. This automation is triggered "When: Value changes for" -> "Assignment Group": "Any...
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The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files\Atlassian\JIRA\bin;C:\Windows\Sun\Java...
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Hi, Is there a way to list all customers that have access to a JSM project? I could find the tables for developing a DB query that provides a list of of customers inside an organization who have ...
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I need to assign a field to a user to fill, update or edit the field . Can someone help me how to do the above task
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Привет, ребята! Подскажите, пожалуйста, как можно в jira service management при создании задачи настроить автоматическое создание нескольких подзадач. Я знаю, что нужно зайти в проект и создать автом...
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Is there a way to limit the visibility of a form to a specific user/s?
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Good day everyone. I have the following issue: I have setup a new project which uses a specific email address to allow our clients to log issues with our support team. We are cur...
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I have a list of insight objects in csv file with one attribute and value. I want to use that file to import that one attribute value to existing objects. At the same time, the import job creates ne...
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Atlassian Community Events
| User | Count |
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| 29 | |
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| 4 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |