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Jira Service Management
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Over the last few days, when accessing a ticket through a link (Search for open issues, click on an issue to open it's page), the issue page refreshes every few seconds. I cannot read anythi...
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3rd party apps? Plug-ins?
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I have an automation rule that creates and Insight Object when a workflow transition screen field is checked [Yes] I would like to be able to also remove Insight objects if [No] is selected. Looks ...
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Hey community, I want to remove my tickets in which they are canceled by the user which still shows me in the main screen. Which I don't want, I want them to go in separate column which I have custom...
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when I go to the url. The page redirects but will not load. in edge or chrome it just has blank screen. I"ve added the url to my trusted site. this didn't help. &...
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I am trying to create a form with approvals and the user would need to select one from the user search field but they just keep seeing No User Found. They are in a group that has access to the Browse...
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Is it possible to automatically create customers accounts in Service management? We are using the platform for internal IT work, and would like to avoid employees manually creating accounts, and have...
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Hello, I've created organization for one project and I want to send to this organization notifications when public comment added. There is Customer notification scheme, where you can add repor...
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Hi All. Here is our dilemma..... New JSM project created. They want to allow users a second option to create issues - Slack This project workflow has 2 approval ...
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Can a Sharepoint list be used to update custom fields in Jira Cloud?
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Como habilito a coluna para poder realizar uma pesquisa por Organização ?
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We have recently upgraded from JIRA ServiceDesk to the latest version of JIRA Service Management. We are using a datacenter install and host the JIRA server locally on our network. Everything works f...
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I have a groovy script that performs the following in a workflow post function: Creates a linked issue for each Insight Object value in a custom field The script works however I now want to copy ...
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Hi, I have a task to create Purchase order portal in SD. As must requirement is to have one purchase request with possible many purchase order positions (items that are ordered)...
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...or this object type with the following filter scope: objecttype = "Application" AND "Portal visibility" = "True" Now I want to keep the filter on the portal but on the agent view I want JSM agents t...
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Hi, We are facing issue as whenever a ticket is newly created in the Jira Service Management, there is a default comment added on the ticket "This issue was reported from the portal while the user w...
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Hi, community! I'm using Forms in Jira Service Management project to create issues. Forms are linked to request types and becomes a part of an issue description. In my project I need to make an appr...
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Hi, we have complaints from our customer that JIRA SM is to communicative regarding notifications sent to incoming automated mails. Since there is no direct way to opt-out mail addresses (should be ...
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I am trying to create a service board and unlike team managed boards I have made before this does not have the same simple configurability for creating fields etc. I have identified the field configu...
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Hello everyone! Can someone tell me how to delete this directory from a Ubuntu server? <Jira home directory>/export Comes in indicated in that doc: https://confluence.atlassian...
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Hi All I work for a hosting company, and we have a client using Jira Cloud. We need to make backup of the JSM. How to proceed with this request? Can't seem to find any topics. Tha...
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Hi all, I have an automation for onboarding that adds a number of insight objects to a single insight field as 'New starter requirements' Is it possible then to look through the items in that custo...
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Dear Jira Admin, Kindly inform that some of our laptops can’t access your webpage. https://cscjranor004.csc-fsg.com/secure/Dashboard.jspa Please let us know if you are blocking some of our IP from...
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We want to add our own FQDN "https://servicedesk.secureco.co" redirect to -> "https://ep2payments.atlassian.net/jira". What would be the best way to get this done? Does Jira allow additi...
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I have a date field in Insights that is populated with the wrong date. Can I use the external import to clear out the date value on certain records? I just did an import and it seems to i...
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| Subject | Author | Posted |
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| Wednesday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |