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Jira Service Management
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I have several fields that have the same options and default values, and I was wondering if It is possible to use one Field Configuration Scheme/Context for all these fields? When the options of the...
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Is there any way to add a table to a field? I want the user to reach the field and fill it according to a table I am also attaching a picture to illustrate how the table should be structured. Than...
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Hi! I'd like to know if there's a way to apply tag automatically to our JIRA issues when we link them to conversations in Intercom. We have set up the integration, but it doesn't do it automat...
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In our company out marketing team is not on Jira. We are looking to add them on however they are using Monday.com currently and want to switch them over. We have seen how Monday.com works and ...
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Hi, We are looking to procure Jira for service management and have a following question on its capability: We are going to configure JIRA to auto create tickets if an email is being sent to a partic...
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Hey there, I would like to receive an alert (any kind of notification) if the SLA success Rate of Time to Resolve SLA (considering 48 hours) is below 80%. This number is avilable in the native (def...
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Hi team, we need add a new field in template in schuduled issue but I don't know where I can do it. Could you help me? Regards
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Team My requirement is : we have 3 region AMR / EMEA /APJ and different location. (in each region) Example : AMR - Newark , California EMEA - South Africa , Ireland APJ - Chennai New Delhi...
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Hi there, We have created a custom issue type to handle some of our projects. The issue type works fine for admins but i cantchange the status on the issue to anything other than: - ...
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I have three organisations OrgA, OrgB and OrgC, on the jira service management cloud I would like to make it so that in an it service management project the request types RT1, RT2 and RT3 are only vi...
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Hi How to write a JQL query to find Severity of a Ticket as shown in below Image Severity = 2 - High Regards Shahzad
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I am currently assessing the standard and premium version of Jira Service Management, I am a bit confuse on how to determine if my automation I am planning is counted as Automation or Globa...
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I am uploading multiple JIRA for the current sprint . How to find the id of the current or a specific sprint. I was doing a running number but for some reason now its throwing me wth the below erro...
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I have sent several test messages to the email address set up for my project. The connected email account is configured with IMAPS protocol. When I check the connectivity log it is always...
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Hi there, I thought this would be a simple one. I have an automation that looks for a value on an issue. If the Service Request = Accounts then I need to update the responsible team (insight custo...
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Buenas tardes, Alguien sabe como configurar el jira para que cuando descargue lis filtros de jira tenga la fecha del ultimo cambio de estado de los proyectos, me toca ingresar a caba p...
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I have these 2 automation rules Rule 1: Send email to customers when a new public comment is added. Rule 2: Update comment visibility to Internal only based on the "internal" tag on the c...
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Hi there, I am looking consolidating down a number of forms to display less on the portal, but each turn I take I come up with an issue. Let's says there are 4 portal groups and they have between 4...
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Atlassian University (UNI) is in the process of reviewing its Jira Service Management courses and considering opportunities to develop new content to meet the needs of JSM users. The Atlassian Commun...
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My team, which uses JSM Cloud, often links our Support tickets to Dev JIRA tickets. In our Ticket Queue, we can see the linked ticket number with the "Linked Issues" column. However, I'd also ...
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When I move an issue from one type to another within a project, the details on my issue details screen change. The issue types share screen schemes for this page. I am unsure where to fix this. Th...
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well the question is in the title: how to isolate severals jira service management for some groups inside the company? usually everyone see every service management , but now i want that th...
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Is there a way to separate Service Desk Agent and Collaborators? In our company, we have about 10 service desk agents and 15 to 20 Collaborators. a Request gets assigned to a Collaborator when there'...
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When a user resolves an issue, how can I request them to fill out certain fields that will then be added to the issue itself?
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Is there a way to setup an automated rule where incoming requestor that is part of a specific email address domain to flag with a specific Component value? I only found the option of email address b...
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |