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Jira Service Management
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Hey, I have scenario, where I have to auto-populate run time while user inserting an input like if Custom Field 1 Value = A then automatically sets the Custom Field 2 Value = B. Is there an...
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Hello everybody! A former colleague is requesting the exercised right of access (RGPD) that I may have in JIRA. How could I see that information and how could it be deleted? Thank you!
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Hi Admins, I have to write an automation rule, which has to add a comment to the JSM issue. In that comment, automation needs to mention the approver. We are using a single select(single choice) "Ma...
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Hello! I'm looking for a way to show all customers in a project ( CHANNELS & PEOPLE --> Customers). At the moment it seems I can only view customers that are not in an organisation, or I ca...
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Need help in Importing Assets From Manage Engine/Desktop Central/Endpoint Central. Under the asset schema import section the following message is appearing: "Your external app needs to be ...
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I run a monthly Slide Deck for a customer meeting, where I get the information from JSD via several filters and export to Excel, edit some of the fields and copy and paste into the Slide Deck. If ...
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Setting up Insight, in the attributes can you link multiple? For example we have set up employees and we want to link up their assets, some users have multiple laptops
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Hi All, I could see other people complaining about this for JSW but none for JSM. Assignee has created 5 Sub-tasks on Parent ticket. You can see on the Parent ticket that the Sub-Tasks is showing t...
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We have unique situation where we need to assign the build to dev ops team. I have created a Dev Ops user group using User management. How can I pick this grp from the assignee field and add this use...
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I have a couple tickets that I opened on a customer's behalf, so I am listed as the Reporter. But I want the customer to get future emails regarding the ticket. Is there a way to do that? I used Ser...
2,707 views 5 0 Deleted user October 19, 2022 -
Hi, I'm having a bit of trouble understanding the ins and outs of tracking assets with Insight Discovery. I have setup and ran the Discovery tool on my utility server in which it scans about ...
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I am struggling to get the code right on a script runner Automation. I want to populate the TO (TXT) field with the email addresses of Finance Contacts for a Company selected in field Counterp...
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Hi, I have a field called department and I want to assign the department name automatically whenever a user from that department create a ticket. But I am unable to do that. How should I do that? Tha...
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We use jira to manage customer support tickets and have that project push notifications to slack. Is there a way to have jira push slack notifications/updates into a thread as opposed to populating ...
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Bonjour, je cherche à savoir si jira cloud management et compatible avec jira software server ? Mon entreprise souhaite effectuer une migration cloud en deux temps. Mise en place de jira cloud mana...
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I have a request to update/change the email address for a project. This project has both internal corporate customers & agents and external contracted agents. I can tackle the internal corporate ...
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Hi all! I'm trying to complete the ITSM technical training and I'm now at the final step, where you have to submit your demo. I've request the creation of the test instance but I'm just not so ...
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I'm trying to do the integration Jira + Zabbix following that But I can't find two values "jira_servicedesk_id - numerical ID of your Jira Service Desk (not to be mistaken with a project ID o...
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Hi, I am needing it so that when a customer sends in a ticket, they can only see their own tickets or ones that they have been made a participant in? For some reason they can see tickets that other ...
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How do i text search something that is in Epic Link and not summary, For Eg. I want to pull all the epic which contains "WF-RITM" text in the epic name say from a project MR.k
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Hi, I'm setting up SLA's for a new Team Managed Project. At the moment this only requires one Request Type so just one workflow. However within the workflow there are two paths that can ...
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I have a (traditional?) Service project for my IT Helpdesk and a Team-Managed Service Project for my separate Staffing department. In the first, I have assigneduser Groups (being synced from...
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I'm importing a csv of issues using the "External System Import" in the Admin console. I have a column called "Sent?" which has values of "Yes" and "No". When I import I have mapped these values to...
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When customers click my service portal they are asked to specify which category of questions the have. Among others, they have Other IT Emergency Drivers etc Ho can I rearrange so that Other ...
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Hello everyone, I am trying to translate workflows transitions in french but I am still not able to do it despite checking those articles : Internationalization of workflows (status and transitions...
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