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Jira Service Management
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Before we are using emails to do the service request stuff but since we are now moving to JSM, we have all of those email request that needs to be imported via CSV import to JSM. Now for closed requ...
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Hi! We have a custom service for our customers where they can create a request and we can see it as a new email issue. It looks like this|: After this I want to change reporter's e-mail (noreplay...
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We use Insight as our asset management tool. I've configured some automation rules that send emails as need. When an email is sent, it contains the object referenced, as well as the icon ...
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Hi Community, I have created a "Request Type" and connected some Automation to it. However, depending on the situation, the Automation is not always triggered. Part 1: Request type is use...
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Buenos días, se creo una regla para que en los tickets se rellene la fecha de cierre del mismo pero algunas reglas tiraron error me podrían indicar por que ? y si hay manera de arreglarlo y cambiar...
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I can create an object with API but I don't find any docu for adding a comment Thanks for helping!
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in a project we set it up so that some issues require forms, others do not. The forms are sometimes exported to pdf and sent to customers. if they bring the form back to us with questions i'd like to...
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hello I wanted to know if it was possible to add the "organization" item in the statistic type, which would be very useful for reporting purposes for customers.
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I'm creating a feedback hub of sorts where user will create ticket and link that ticket to an existing ticket they want to provide feedback to. I've added Linked Issues on the Request Screen and I ...
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Hi, In Confluence I'm trying to use a Jira Filter to display a table of the last 7 days of Service Management closed tickets..... by date and by Request type (a custom field). I can get the custom ...
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Users trying to access a Service Management Dashboard get "Unfortunately, one or more of your prefer
Hi, I am trying to get Jira users of other projects to access a Dashboard I have created for a Jira Service Management Project called IDYOUS I have created the dashboard and the filters to drive it...
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How do i give other Jira uses / projects 'read only' access to a Jira Service Management Project ? e.g. so they can browse issues and so that Dashboards work for them (i.e. so they can access t...
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Why doesn't a Jira Service Management project have the 'Issues' search feature like other projects ? How do I write queries and filters against a Service Desk project ?
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Hi Team, I am new to the community and I am trying to confirm some of my understanding of JIRA. Could you please correct me or confirm the below points? SLA’s SLAs can only be set up for a projec...
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When you are in the backlog view list of issues do you have any best practices to show such statuses
I spend a lot of time opening the tickets not in current sprint just to check progress of ticket in description only to find out a developer is still working on technical discovery or I was waiting f...
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There are times you can get overwhelmed with too many tickets. when do you not make a jira ticket ? and where do you store the idea for future review ?
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I just have my internal form with the API ready, So I just need to integrate that thing with the JIRA customize form So that I can get dynamic values from our own database and can help us to integrat...
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I found this add on to accommodate our need for 3 levels of categorization on tickets. It's great, easy to use. Custom Field Suite - Powerful custom field types for Jira by&...
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...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
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Hello Team....I am exporting a monthly filter to excel to see how many tickets per month and how long it took to resolve them. Unfortunately Jira sees the "time to resolve" as how much time was left ...
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Does the User Attribute type have to be a Jira/JSM user that has a license? Is there an option for a customer to be added in this field?
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Our current technical contact has left and I need to update this information in jira. Thanks,
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I have a single user select field on my form. I would like to update the Summary to include the selected user's name when the form is submitted. For example, the summary would start out with "New Hir...
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Hi, My main problem: I don't understand how all Atlassian Products work together. I understand some products. Confluence - is a wiki. Jira is for tickets. Opsgenie - 24x7. I don't understand what ...
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Our company provides support@companyname.com for customers to send in tickets, and as many are customers via the AWS Marketplace, we don't have any information on them, etc. Our management want...
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