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Jira Service Management
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お世話になっております。 jiraで＠マークを付けてユーザーをメンションしようとしたところ、 ユーザーが表示されずメンションができない状態です。 恐れ入りますが対処法をご共有いただけますでしょうか。
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Hello. We want to implement a new functionality in incident tickets, the idea is that when the ticket is in a specific state, it triggers a transaction in another system, basically it is to update i...
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Hello We are evaluating the change from Service Manager platform (Microfocus) to Jira, but the user needs the historical records to be migrated to the new platform, so the question is if it is possi...
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Hello dears. Could you help me with 2 questions please. In the problems module I have a field with the root cause description, I need to link subtasks which inherit the information from the "root c...
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The idea is that by means of a ticket that is generated daily manually for the registration of news by department, another registration ticket cannot be created until the current one is closed. For ...
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Hello, community friends! How are you? I start by thanking the full support and patience that the members have had with me in this moment when I'm learning about JSM. Right now I'm adjusting a paym...
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Hi guys, it's me again. I'm looking to add an assignment group field for my incidents that shows all assignment groups in the organization. From that field that in another the coordinator of that a...
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Hello dear community. I would like to know if there is any way to add a confirmation window before moving from one phase to another, for example from open to closed saying: "Once the ticket is close...
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My company has a servicedesk using the new 'Forms' functionality in Jira. In one of my forms, I have several conditional sections. First is a radio button question "Your request" with options "I nee...
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Hello dear community. Jira has an SLA, but I would like to know if it has an Operating agreement and Service-level objective (SLO). And tied to that I would like to know if I can define dynamic SLA...
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I have a Project which contains multiple user groups and lots of Issue Types. In the Permissions Scheme, all user groups have the ability to "Edit Issues" and this works fine for all Issue Types apar...
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We changed the Issue types and workflows on our service project and now it is showing this message when our clients go to the support portal: There’s nothing in this service project yet. Help!? Ni...
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Hello, the work team wants to know how we can notify Jira Service Management when they create an incident and notify the person when it is closed, thank you very much, I hope you can help us
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For example Monthly high dusting: Instead of creating one every month I want it to auto create every month same say of the week. Also, others I would like to do would be daily, weekly, monthly...
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The Your Work tab not showing waiting on support status once a response is provided to the client and they respond back. In other words, it only appears when it is a new ticket. Responses back to cl...
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Before we are using emails to do the service request stuff but since we are now moving to JSM, we have all of those email request that needs to be imported via CSV import to JSM. Now for closed requ...
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Hi! We have a custom service for our customers where they can create a request and we can see it as a new email issue. It looks like this|: After this I want to change reporter's e-mail (noreplay...
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We use Insight as our asset management tool. I've configured some automation rules that send emails as need. When an email is sent, it contains the object referenced, as well as the icon ...
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Hi Community, I have created a "Request Type" and connected some Automation to it. However, depending on the situation, the Automation is not always triggered. Part 1: Request type is use...
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Buenos días, se creo una regla para que en los tickets se rellene la fecha de cierre del mismo pero algunas reglas tiraron error me podrían indicar por que ? y si hay manera de arreglarlo y cambiar...
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I can create an object with API but I don't find any docu for adding a comment Thanks for helping!
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in a project we set it up so that some issues require forms, others do not. The forms are sometimes exported to pdf and sent to customers. if they bring the form back to us with questions i'd like to...
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hello I wanted to know if it was possible to add the "organization" item in the statistic type, which would be very useful for reporting purposes for customers.
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I'm creating a feedback hub of sorts where user will create ticket and link that ticket to an existing ticket they want to provide feedback to. I've added Linked Issues on the Request Screen and I ...
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Hi, In Confluence I'm trying to use a Jira Filter to display a table of the last 7 days of Service Management closed tickets..... by date and by Request type (a custom field). I can get the custom ...
Atlassian Community Events
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| Subject | Author | Posted |
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| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| June 6, 2025 10:03 AM PDT | ||
| June 5, 2025 5:37 AM PDT |