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Jira Service Management
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Hi, Somehow we have managed to create a duplicate of a workflow step, with the duplicate completely unlinked from the workflow. We cannot delete the duplicate. See attached screenshots showin...
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I’m new to Atlassian, I installed JSM before been advised I needed Jira Software, which I then stalled. Should I start over and install Jira Software then JSM? Or is it ok to proceed how I did ...
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Hello I am new to Jira (Service Management). Hopefully the below describes my issue correctly. I have deleted a user’s from JSM, but it still shows up on the assignee pulldown lis...
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I need to ask 2 approvals in the same state from different groups, I know I can do that, but what I don't know if there is a way to set the order that those approvals asking will have. For example I...
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Hi everyone, I am a student and new to this JIRA software. I have one problem that I want to take out reports like burndown chart however my JIRA software doesn't show the feature on the left hand si...
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Hello wonderful, knowledgeable people. I have been asked by management to extend our customer comment notifications to include the history of all the comments for the ticket. The defaul...
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Hey there, I just have an issue type that goes with an Insight object under a customfield. However, i can not manage to create this issues neither using Jira for Python lib or Jira REST API d...
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Hello, I am working on an automation to compare the reporter field to one of my customer fields that returns text. This automation would work fine, but my reporter field is being returned like this: ...
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Hi. My plan is Standard, it has 500 executions, but i'm a bit doubtfully to be honest. What happens if my automations ends consumption? Do I pay the excess or do my automations stop? &n...
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I'm trying to work out how Stakeholders work in Jira Service Management. My workflow would be: 1. I have a form published in our Customer Portal for users to complete 2. That form creates a...
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Hello, What happens is that I want to notify a certain group of people when problems are shown, but it doesn't work for me. The first thing I did was to configure it within the notifica...
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Hello team, May you please assist with the following problem. I tried to remove users from an organistation in our Jira ServiceDesk using experimental method. The link is https://docs.atlassia...
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Hi There, I'm liking the forms option now for Jira Service Management. And I've noticed that I can download the forms in a nice excel format. I was wondering though is there a way to bulk d...
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Incoming mail handler Test is successful but mail is not reflecting as ticket in Jira. Please help me with this. Thanks in advance for your great support.
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For Example, I'm attaching an img; here, I want to connect the employee object schema and the hardware object schema. And one more thing here, I'm unable to see all these object schemas tougher as a ...
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Thank you in advance to look into my post Due to security constraint, i need to have some sort of verification method of field "Email Confirmation to" shown on JSM Cloud for non logged in users. Thi...
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Hi Atlassians I was looking into editing resolution field and made some changes and afterwards deleted all of them again because it didn't work out for me. After all this suddenly a modal is po...
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Hello, in my separate date field, the value should be displayed = present time + 14 days But the code from the documentation does not work, please help! use scriptrunner (post-function) my code...
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Hey, So in my use case I got a couple of Insight objects e.g. Object 1 Object 2 and Object 1 has an attribute of type "Object reference (unlimited)" with some values (20+) Now I'm ...
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Hi there, Not sure if this is possible but would there be a way that if a "team" was selected as a custom field then a list of technicians is limited to who is in that team. I know it could be done...
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Can anyone please guide me on how I can connect multiple object schema? I've watched several videos on it, but I didn't find anything useful. I made 2 separate schemas named employee schema and asse...
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I received a message that the Atlassian integration, along with Jira/Sheets, would stop working on November 15th. Is this information correct? I use this format a lot here in my company and would lik...
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Hi All, I'm currently in the process of adding in laptops/desktops etc into Insight but can't figure out a way to be able to have a field that I can use as "Assigned to" which has a lookup which look...
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Hi All, We had the option to add new components when creating an incident or new request. This option no longer work. Have to select project settings->Components-> add new component Is ...
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Hi there, I am trying to build a double layer approval process that pulls a second manager from Insight if required. I have the first layer complete, where based on a selected product the approver ...
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