Jira Service Management

Hi,  Any idea why the resolution of a ticket is automatically triggered to completed when an agent edits a ticket and adds a component that is not part of JIRA request template?  This is ...

• jira-service-management
• jira-service-management-server
• server

...ssue.customfield_10285)}} equals true     For reference, this is what I used for the working automation: {{now.isAfter(issue.Planned Start)}}  

• automation
• cloud
• jira-service-management
• jira-service-management-cloud

I have the following structure in my project: Epic > Story > Technical Task Currently I can display the Epic > Story on my roadmap plan, but I cannot display the Technical Task level and I'...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community.  Our group is looking to establish reporting around Portal Adoption at our company. We are currently on Jira Service Management Cloud using JSM Portal Only Users for our customers...

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to be able to parse the content (more specifically the attached JSON) of an email sent in order to create a ticket for each keys in the JSON for example.  Is creating an app from s...

• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to create a log of any change made to Jira tickets on Google Spreadsheets. How can I add a new row in Google Spreadsheets when a ticket updates rather than overwriting the value of the e...

• cloud
• google
• jira
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

I'm using a project where i have several issues with descriptions etc. like a template  I want to be able to use the automation when I create an issue in a different project the description sho...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud

I recently set up a JSM page and then wanted to link to to our companies Confluence site.  However, it appears when I went in to the App Link, it created a whole new Confluence site and I cannot...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, We are considering the options to set up service catalogue in JIRA Service Management - a search bar vs. question tree (2-3 questions guiding the user through to define the issue). For each ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   some users of our help desk are not able to see pictures anymore. If I open the same page, pictures are displayed. We tried to clean the cache, but didn't help. Any idea? &nbs...

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

"Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)"   I created a simple rule s...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Im trying to test in my jira sandbox to create issues via email, i have the mail servers created and configured, the accounts have permission to create tickets and everything but when i recieve a mai...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there,  I'm unfamiliar with this, but how can I exclude the Jira Service Desk from our license without losing the data?  We don't have a use-case for using the Jira Service Desk a...

• cloud
• jira-service-management
• jira-service-management-cloud

I am using jira service management cloud and insight. I created three Insight objects are lists. I then created three custom fields associated with each of these objects: customField 1 associated wit...

• insight
• jira-service-management
• jira-service-management-server
• server

Hey Community,  we are using the Jira advance road map to create a plan for the team, can we add an approval level on the plan (e.g. X person creates a plan, and then it goes to the manager for...

• cloud
• jira-service-management
• jira-service-management-cloud
• roadmap

I'd like to receive a response containing only a few properties of a specific field, not the whole json response. ie author of a comment, or body of a comment. Currently, I'm using 'fields' in the q...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am new to JSM and I am currently working on introducing a new change process. I have a form where I am updating the title(summary) field using automation.  If I create a log, it shows ...

• cloud
• jira-service-management
• jira-service-management-cloud

Trying to synchronise versions between multiple projects using automation. Have already done create/release/unrelease actions successfully. But still I need to synchronise when release date or other ...

• automation
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• sync
• +1 more tag...

Hi, where i can translate the value (Option) of a single field List?  

• cloud
• jira-service-management
• jira-service-management-cloud

I don't know how to do this and that's why I ask for help. I need to send notifications to a certain email address when the ticket is of type "Recurrente". I need when commenting in status "In progr...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all! TL;DR - trying to view incoming requests for customer support via Jira SM is giving me a headache! Emailed requests are formatted awfully; it's so difficult to read what would be a fairly ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I have a 'Peer Review' step in a change management workflow, it is an approval step. My issue (and this happens a few times in the workflow) is that based on Change Risk there are differe...

• automation
• change-management
• cloud
• jira-service-management
• jira-service-management-cloud

I want to use your project management tool for our company but I'm not sure how to use it properly. Is there someone who can teach us how to use it effectively?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there - two questions.   1. We'd like to embed a Jira widget on our website for customers to access directly. When trying, customers are defaulted to typing a question to view a help articl...

• cloud
• jira-service-management
• jira-service-management-cloud

I am using a custom field for customer name (party name) and have components for certain high value customers. I am trying to write an automation rule that checks the value in party name field to see...

• cloud
• jira-service-management
• jira-service-management-cloud