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Jira Service Management
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Hey, I want to send emails to all the users who are currently in a Role, like Service Desk Agent. is it possible from automation? any smart value?
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Hello Community, Im working on a SLA Breach automation, the basic version of it works, but I want to extend it with som additional rules. Case: We have as of now 8-9 SLA customers, I want...
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I would like to set automation in Jira - for cases, when some task is more then 2 days "In review" status and there is no respons from assigned person. The action should be, the issue automaticaly tr...
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Problem : When jira users are trying to reach the task by the link from Jira notifications (when someone is mentioned in the task's comment) they can't , seems it's not enough rights, they are ...
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Hi, I would appreciate help on: 1. How can I restrict a group of users to view only to specific issue types, and enable other groups to view edit the same issue type? 2. Assuming this is possible,...
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Dear all! Within my company we are wondering if it is possible to make attachment that we can send with the reaction on a issue. As example: We have a question of a costumer and we need to do some c...
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Testing board and test coverage stuffs are not loading - Just we get the response to contact jira support - what is happeing?
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Hi, I have some trouble, why i set this user administration but this user have error like that (see pict i attach) i just set that but user have trouble like that
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We have a requirement to populate the value in an insight field on the create screen on the portal when the users open the form. We have an insight objects field which shows the computer obj...
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Please, I am trying to make two articles available to external users (not confluence users) on my Jira Service Desk Portal, but when they try to access it an error is displayed. Articles are publish...
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Hi All, Curious to see if anyone has a way to make this work. We have two automations. The first is when you set the Operational Categorization on a ticket, it automatically fills in the Ur...
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email request was configured and it suddenly stopped working. tickets are not being created in JSM queues. when trying to configure email again it says "Here's the error we received: "Logon failure: ...
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To converted customer non English Comment into English text in agent view and when agent put some text in English for customer then it should be converted to other language. For example, customer is...
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Buen dia, Es factible crear un filtro que me permita identificar los issues de un proyecto que tengan linkeadas las epicas de otro proyecto? Gracias
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Does JSM have a way to create a specific issue type based on reporter conditions? For example, I have one user that will only send in tickets related to financial transactions, and I have ha specific...
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What would be a good Marketplace add-on CRM or a full blown CRM system that connects good with Jira Service Desk? Case scenario for a phone company. So billing is very important, CRM should be able t...
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Hi, We use Jira Service Management to support external customers. We do our best to provide best-in-class support in all created requests. I gathered what exactly we do in one place: We resp...
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I want to track how tickets are being submitted, either by Jira website, Portal or our Jira Cloud Add In with Outlook. At the top of each issue, I can see how a ticket was submitted.&n...
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I've added a custom field in a Work Management project for "people" to be populated by the issue reporter. The automation rule is send the email to that person when a date fields value has chan...
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I am trying to setup Microsoft OAuth 2.0 integration for our JIRA Service Desk v8.5. I tired to follow these two different version of documentations to set it up. Configure an incoming link | ...
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Hi, I am trying to run an export, looking for completed work where the assignee is a former employee, inactive. Is there a way to do this?
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Hi, I have a problem with {{issue.key}} in the message I want to send, or to be more precise, what is the result of using it. To illustrate where is the problem, I did a test with syntax like this: ...
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Not sure how to word this properly, so I'm going to try with an example. Hopefully it makes sense... Project A, B, and C share 4 issue types. These 4 issue types all have unique screens/scree...
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Hi all! We're wondering if there's a good option to track tester time? We seem to run into issues getting requestors/reporters to get back with us timely and we're hoping there's a good way to ...
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So here i am trying to pull all the EPIC that starts with WR, which obviously is pulling EPIC only and not the issues/sub-task attached to it, who do i achieve both, please help. project = "...
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