Jira Service Management

Welcome! You can submit... Project settings under service desk project > Portal settings > Service desk information (name and introduction text)  is an show-only field, I can't edit it.&...

• cloud
• jira-service-management
• jira-service-management-cloud

We received information that today our jira is not working. Customer send us a ticket on our mail, but the ticket wasn't open in jira.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi community,   I'm implementing the rule where I create Dev ticket by Service ticket on the specific transition.   But I don't have to create Dev ticket if there is at least one link t...

• cloud
• jira-service-management
• jira-service-management-cloud

Greetings! I was looking through the automation rules, and it made sense to have "unclaimed" (unassigned) tickets be assigned to the Agent or Collaborator who posts a comment. Triggering on comment...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I would like to have a dashboard or sprint for my team that can show all the customers we work with and their individual project requests/tickets that my team work on. I would like to see p...

• cloud
• jira-service-management
• jira-service-management-cloud

We are using the Tempo Timesheets plugin and when we log time in Tempo, we want to automatically copy the "Description" as an "Internal comment" in Jira. That way we can follow up everything what hap...

• cloud
• jira-service-management
• jira-service-management-cloud

We get a compiling error on a Scriptrunner custom Script which worked before: The script could not be compiled: org.codehaus.groovy.control.MultipleCompilationErrorsException: startup failed: Scrip...

• insight
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hi, my issue type scheme is broken and I am getting 500(Internal server error) when I want to change it or associate with new one.

• cloud
• jira-service-management
• jira-service-management-cloud

Can you please let me know ,how we can assign an issue to group, this is the user requirement

• jira-service-management
• jira-service-management-server
• server

When I try to create (create button) an epic, I receive the error message: Request Type is required.   Can you help me? I was able to do it yesterday

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

打开文档，怎么选择添加视频，是本地视频，不是从网站上的视频，就是这个疑问

• jira-service-management

Receiving error message on mail handler: Your request could not be created. Please check the fields have been correctly filled in. Please provide a value for required field 'customfield_10037'

• cloud
• jira-service-management
• jira-service-management-cloud

To create tickets I forward sometimes email to Jira. If I do so the email body is not readable in Jira. How can I solve that. Attached capture-3 the original email body, in capture-1 and capture-3 th...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello , There is a custom field built using the selection (cascading) which has two dropdowns (A & B). A has three options B has respective selections for A(1) , A(2) & A(3) . This custom ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello!   I am having issues getting our Insight CSV import working properly.   Assets are split across hardware types: Computer, peripheral, infrastructure, etc.   Assets are imp...

• cloud
• insight
• jira-service-management
• jira-service-management-cloud

We have a requirement to reset an SLA at certain conditions so we subscribed into Time to SLA by Appfire cause they provide the functionality we need. We've been running this for months no...

• addon-plugin.tts
• cloud
• jira-service-management
• jira-service-management-cloud
• time-to-sla

Our Jira Customer Service desk portal is currently not open to the public. We have to add in an account in order for our customers to access our service desk portal. We need to keep it this way for h...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi  I am using Jira service Management server, I have 2 questions 1. can we change issue type in automation 2. can we calculate the time between 2 status (waiting for support to in progress) ...

• jira-service-management
• jira-service-management-server
• server

I can archive a Software Project successfully but I don't see the option to archive the service desk project. Can you assist me?

• cloud
• jira-service-management
• jira-service-management-cloud

We have an automation that is simple... When the issue is created notify XXXX. Users are requesting to NOT have it triggered when subtasks are created. I don't see a way to set for that. Am I missing...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello good morning I have a question, what happens is that I am entering users into a Jira Service Management project. But I am noticing that in the email box it does not bring anything, it only bri...

• cloud
• email
• jira-service-management
• jira-service-management-cloud

Hello together,  i have 2 Custom Issue Field linked to an Insight Object. The custom Field works fine within the issue screen for my requests. Now i want my Uses to use the new Form Feature f...

• cloud
• custom-field
• forms
• jira-service-management
• jira-service-management-cloud

I want to be able to create an automation for one of our servicedesk that includes a service request to be able to create daily checks for example and have it assigned to an servicedesk customer. Th...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi I wanted to know if there is a way to count the total number of tickets per organization (customers) per month with a dashboard/report? I tried with an JQL advanced search it works and also by a...

• cloud
• jira-service-management
• jira-service-management-cloud

 I want a field to be Read-only in transition screen in jira. can it is possible ?

• cloud
• jira-service-management
• jira-service-management-cloud