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Jira Service Management
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We have created a custom workflow that allows us to move between the basic workflow steps such as Waiting for Support and Waiting for Customer but also lets us add an approver and move it to peer rev...
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Within the service queue portal, when anyone submits a form, the first required field is "raise this request on behalf of." Is there a way to remove that field within service request types?&...
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We have created custom fields within service forms, including drop-downs, dates and text fields. Ideally, we would want each of these to be columns within the service queue to quickly refere...
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Is there a way to get the Average comment to resolutions report and comment count on actual ticket report.
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Hola comunidad! Estoy teniendo problemas para invitar a un correo al grupo. He probado con otros y han llegado exitosamente, pero hay uno en particular que no. He revisado intername...
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Hello, I am Jira Admin, however new to Jira JQL etc. I have two custom fields with single multiple choice The user wants a report that details each custom field choices by percentage Example: Inc...
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Jira issues have an audit log so that you can see who changed what field. Does the same thing exist for the Forms?
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I am trying to make use of the new Jira portal form auto-population mechanics. (See link for more info.) The following format works in these cases: Summary Field | <jira-portal-form>?summary...
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I want to embed Jira request form into a webpage. It would allow employees to submit IT help desk request. Currently using Jira service management for requests but want to switch for the widget to be...
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Hello Community, I am a user of this customer portal. It works fine on my IOS phone and on my windows laptop computer. About a week ago, I cannot access the customer portal vi...
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Hello, I am testing my demo project in Jira Service Management. I have problem with resetting customer's passwords. Lets assume the customer invited by admin (which get the invitation on his email) ...
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Hi, I created a link in a custom form but, when I click in this link a receive the erro messagem, if I copy and paste this same link in my browse, the link works fine. 1) create a n...
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I´m trying to use app OKR board and I would like to custom the grade field, but for default is 100%, I want to change for 120%. Is that possible?
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We are in the testing stage of migration from FreshService to Jira Service management. Is there any possible way to customize the visibility of forms in Jira Service Management? ...
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Hi, I have a simple automation to send email to a Distribution list when a new issue is created. Every time I create a new issue, the audit show rule executed successfully...
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Greetings community, long term we´be been using one e-mail adress for our clients let it for example be support@yourdomain.com. When we receive new request, support team checks the e-mail and ...
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Hi! I wonder if its possible to generate different issue keys depending on the type of the ticket. For example a change request should have a different key than an incident. Is this possible? ...
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I am just reviewing our licence spend, and wanting to confirm if an agent needs a confluence licence to be able to create & edit knowledgebase articles only.
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Hellow, after change status on some one task, i have crash screen where i can see that log file, or other log files i checked Audit Log but i can`t find anything what me need ...
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How to enable Fixed Version and Found-in Version in a project
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This came up as part of a project scope meeting with the key stakeholders. Obviously, the simple thing to do is to initiate a culture change that the agents don't write anything they wouldn't want ev...
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Hi there, can someone help with fixing this issue: Service desk is not allowing me to create care issues even though I have all the access. Refer to the screenshot below:
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Hi, I was connected JIRA API in PowerBI desktop. And I have found my custom field name in JIRA API and expanding the field I got list and expanding the list I got record and expanding the record I g...
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Hi Team, I am using the JIRA Service Desk Server and I am asked to use the OAuth for the Incoming mail handler. Which version of JSM(D) I should be using to enable this feature? Thanks, Suhas
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In jira service management, when I import data from csv file, 50% of the data loss is happening any solution for this? But when I'm importing data from a csv file, I have the mapping option ...
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