Jira Service Management

Existe a possibilidade de um historia ir passando pelo fluxo dentro de forma automática, a partir momento que estou movimento tarefas/bugs/correções que foram estão apenas vinculadas a elas. Atenção:...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software
• jira-software-cloud

good afternoon! I am the administrator of the space https://trisystems.atlassian.net please tell me why our team was transferred to a paid plan? what are the limits on users in our project? Thanks

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone, we are using data center and JIRA Insight with various imports. We want to have a much better KPI informations from tickets, so we use the REST API to import Tickets to another Softw...

• data-center
• insight
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi dear community, Our customers mainly use the e-mail channel to send us JIRA service desk issues. That means: All they usually look at is the e-mail notifications which are sent when a comment is ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi I defined under modules in atlassian-connect.json webhook of issue_updated: "webhooks": [ { "event": "jira:issue_updated", "url": "issue/issue-updated-hook", "exc...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Everyone! I want to make the SLAs visible from the customer portal.  Our clients want to track the SLAs from the Portal once the issues are created. How can I do this?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, In JSM in Approval workflow how to add if the user is Rejected need to show Add Comments  screen. which the user can be able to add some comments and close the ticket. Please find the att...

• cloud
• confluence
• confluence-cloud
• jira-service-desk

Hi everyone! I want to remove the "critical" priority and leave only "low, medium and high" for the "change" issue type only. On the other hand, I want the "incident" issue type to have the "critica...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian community,   I have recently been testing the built-in CSAT survey for a team-managed project. I'm aware that the responses get captured and stored in the standard "Satisfaction" ...

• cloud
• jira-service-management
• jira-service-management-cloud

I looked into forum whether there is any question related to this but couldn't find anyone. I have integrated JSM with elastic enterprise search (Workplace search).  Over there in workplace I'm...

• cloud
• jira-service-management
• jira-service-management-cloud

i cant change the actor while using automation.  

• cloud
• jira-service-management
• jira-service-management-cloud

The customer is registered with an email in the system. It worked before, but now its just a blank page and the customer cant get into Jira and report bugs. I have tried to delete and ad the customer...

• cloud
• jira-service-management
• jira-service-management-cloud

I'd be interested in knowing your unusual SLA failures

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there!! We are trying to give access to an external user to one of our ticketing inboxes and the user is not receiving the email confirmation to join our channel, which it means that she doesn't ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all,   Love the product each customer is assigned a project and works and looks amazing, however if one of my customers open the portal and click on the help centre it shows all other custo...

• cloud
• jira-service-management
• jira-service-management-cloud

Buenos días: Estamos intentando que el campo que aparece al ejecutar un rechazo desde el portal sea obligatorio y no opcional y le realiza un usuario cliente. ¿ Alguien podría indicarnos si lo ante...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, how I can stop the system not to taking the default date if I didn't set it while creating issue? Thanks. Regards,

• jira-service-management
• jira-service-management-server
• server

An unable to clone error happened. System provide options of select Calendar or credential help but not accept any selection by me or user. It may be a loop error or any ticket thread. I haven't fig...

• google
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Hi. Is it possible to change status like from "complete" to "close"? If someone knows, please help me out. Thanks.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I received this email from Atlassians but I have not ideal what is the behind reason on sold-to pricing eligibility. What changes from it ? Is there anyone have any ideal on this ?  ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hiya,  We're implementing JSM, and I'm keen to learn more about auto-provisioning for 3rd party apps.  From what I can see, our options are sending a web request via the automation engin...

• cloud
• jira-service-management
• jira-service-management-cloud

hello! I'm trying to figure out best practices for issue types vs request types. Whether matching one to one, or use one issue type for multiple requests. Thanks in advance!

• jira-service-management

Hey all,    I'm trying to locate projects in our JIRA system that have not seen any completed tickets over the last 30 days. Is there way to do this using JQL?

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello, There is an open portal where any customer can create their account. How to remove or deactivate them? The suggested ways like removing from People or Product access don't work as they aren'...

• external
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• portal
• +1 more tag...

Hello, We rolled out JSM Cloud last December and we are looking to add a knowledgebase to our portal so that our customers can have a one-stop shop for submitting tickets or searching for a help art...

• cloud
• confluence-cloud
• jira
• jira-cloud
• jira-service-management
• +2 more tags...