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Jira Service Management
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We want to edit the subject line on something like "APPROVAL NEEDED".I edit notifications via "Customer Notifications" but the editing subject option is not there. I don't want to change templates. ...
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The organization has 4 distinct teams that use the same ticketing portal to submit requests. We have 4 Service desk projects created, one for each team, and each with their own email ingestion addres...
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Hi, I have a rather simple question. I setup Incoming Email and now a sender can open a ticket in Jira via email. But no response is sent back to the sender with the ticket id. Can you help me sort...
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Hello. My goal: to create a custom widget that any user without login to a system could create an issue to our company service desk project. Currently: We are using embeddable request wid...
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Hi, We have a client who uses Jira, like us. The problem is that we receive all automatic acknowledgements, generated by JIRA, from its recipients. What can be done to prevent this from happening a...
270 views 0 1 Deleted user July 12, 2022 -
Hello, I wanted to know how to add categories like todo 3 and done Thanks s
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hi, I would like to know if I can change the workflow from an existing request type to a new one. The process im following now is basically create a new request type, new workfl...
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For some reason, I have a Locked field called Start Date. I assume this is a standard field. However, when I remove it from screens, it just reverts back to being visible. Any ideas?
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Hello, In our System we have several Issues that create 8-10 ish Sub Tasks. Everything is set up and working properly. The only issues is when the sub tasks get closed they get reported the same as ...
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Can an automation rule test that a new comment is addressed to the customer and is not just an internal comment - similarly to how the SLA can? I selected the trigger to be the posting of a new co...
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Hi, I would like to ask if my teory regarding this article is correct... https://support.atlassian.com/jira-cloud-administration/docs/resolve-jira-service-management-permission-errors/ There is inf...
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In JIRA software we added 2 projects ,currently there are two projects added in jira when client raising a bug through email the bug has to be raised in specific project how to configure that, lets...
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Hi community, I am struggling with setting up a condition in a workflow. Initially, requests are sent via mail handler to our Service Desk, which are then qualified and turned into the right Request...
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Hi all, What I am trying to do is to close tickets automatically after certain period of time due to inactivity. How I would like to see this working: No updates in the ticket for at least 5 days ...
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Buenas tardes, estamos usando un portal de cliente para solicitudes internas, nuestros compañeros solo ven en el portal las incidencias que ellos han creado, es posible que se les mues...
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Hi there. I am wondering if theres a Jira Service Desk Engineer that could possibly give us some training on how to set up a Helpdesk in Jira Service Desk. We have it set up, but we want to add some ...
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I notice that the default "Browse Project" Permissions are: Project Role: Administrators Service Desk Team atlassian-addons-project-access This would in theory mean that standard users (...
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We have a form that users are able to update, we have an automation that sets the status to "Changes Made" when this happens, but I would like the changed field to be explicit to the Service De...
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Hello, I am trying to use the Insight REST API for Jira Service Management (Data Center) in order to get the value of some attributes of my objects, but I can't find the right URL to u...
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Hi team, I am working on structures, I would like to have a date of the last comment made on the issue by any user. I tried many formulas but was unable to extract anything, could you please share ...
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client raised a bug through email after that scrum team fixed the bug ,do the email send automatically to client through jira that the bug is fixed?
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client raised a bug through email after scrum team fixed the bug ,do the email send automatically to client through jira that the bug is fixed?
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after breakfast I like to look on the forecast for the next 10 days. The latest data should be available after 6 GMT of the day but the latest forecast I get mostly is the data from 12 GMT the day b...
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We have several Helpdesk projects. When a customer enters a portal of Project A, it can see also Project B. It can't see the tickets, but the name of the projects, which can be critical at some point...
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I created article 1 in Confluence using the 'table of content zone' macro. The internal links work fine. Then I created article 2 in Confluence by including content from article 1 using the 'include...
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| July 11, 2025 4:42 AM PDT |