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Jira Service Management
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We have a custom field that's added and changed by an app "Customer Satisfaction Survey for Jira". Here is an example of the field and how it looks like in Jira: The field value is updated, but...
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Hi , Situation: In project X task is created with label X , create automatically task in project Y with same label and assign to specific person. it's imposible ? maybe a few steps , first we need...
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Hi Team, I need assistance for get specific customer create all request. I created issue in Jira account using ServiceDesk API. I want to get all my request with all details. I already belongs to o...
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I have an automation set that will create a new maintenance ticket whenever a change request that meets criteria is approved. The issue I am running into: The team who controls the Change Request pr...
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Hello, I'm trying to use Asset Discovery in my Insight app and have questions about setup, functionality, import, and what will probably be a host of other questions as I go through this. Jira...
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Hi, those of you who use Asset MGMT inside Jira. I would like to know if you have any trick to change the default Scheme that Insight Discovery is proposing. Data that is collected is perfect but it ...
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We are one month in to using JSM and so I started using the built in reports and I cant get the time to resolution or time to first response reports to make any sense. I tried matching the report wi...
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Hello, I am trying to understand how to import new fields and have been messing with patterns test files and such but i am definately missing a piece of how to get the data i need after i run the sca...
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, How can i add properties to my customer - e.g. - phone no., role
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Buenos dias Necesito que los usuario naturales de accesos puedan ver el listado de aprobadores pero , al momento de buscar, no me despliega el listado. Con permisos dentro del proye...
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Hi together, since some days ago we noticed that for any activity or change in the ticket a separate email will be sent to the customer. That is an email flood now if we add/change or f...
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Hola, tengo un proyecto con varios tipos de incidencias ej: una incidencia para ayuda, otra para altas y bajas de usuarios, y lo que necesito es que para ayuda este libre para que todos los usuarios ...
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Hello, I have a question regarding the jira service management. We got a change request, but actually this change is a full project. I would like to create a jira project, but within the servi...
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Hello Community, after the creation of some request types in a service management project, we wanted to let them be created on a schedule. Therefore we went and created an automation with the...
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We have a JSM-base with many tickets. I need to create a dashboard with 10-15 minutes update. As I have understood the Bob Swift Tableau/Jira connector I am able to make a complete update of the ext...
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We are using Assets for all of our employees/equipment and for the most part all of the objects seem to work well together but when it comes to listing the software licenses specifically, it looks re...
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I created some custom field (Rich text - multiline, a combobox, etc) I can edit jira fields in an issue created by a customer without a problem, but i cant edit the custom fields i created. ...
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Is it possible to automate and trigger mail from the service desk for scheduled planned maintenance for various clients?
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Hi Team, Have you ever implemented below kind of automation between Sack and JIRA(cloud). Task- Whenever overall Open ticket count in our JIRA Board cross let say 10 ,it should trigger a me...
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Hi, I need to add a watcher in automation rule (Jira Service management to Jira Software). When I set a watcher in the rule after creating the task (in Service management), so ...
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The default Satisfaction report shows comments and ratings from customers, is it possible to create a custom report that shows the same but can be tailored to individual assignees? Many thanks!
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hi Community, JSM-DC: Automation-What is the benefit of selecting Process all issues produced by this trigger in bulk. is there any performance impact? Automation using: When: Scheduled My JQL ...
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The only information regarding attributes seems to be https://support.atlassian.com/jira-service-management-cloud/docs/create-an-attribute/ Whats the requirement for have a user in a "U...
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Is it possible that the overview for the project can be displayed like in monday? I need Jira for project management with bulletpoints and their under tasks like that in one board: Phase 1: prepare...
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Hi, Can some one will help me out what is the usage of Select List(Cascading) in JSM. Please find the attached screenshots for your reference Thanks,
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| February 11, 2025 3:50 PM PST | ||
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