The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
×Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello Community :) I have a problem with mail request in my customer project. Is about attachment. When .png or .jpeg is attached as a file to email, everything is correct. I can see picture, and o...
-
Hi, I'm currently working on Jira cloud Software (Not service Desk). We're in the process of automating new project creation via users creating an issue. One problem we're running into is with the m...
-
I have old request types that are hidden from the portal however techs are using them when opening tickets. I want to hide the old ones from the create screen. Deleting them would require me to move ...
-
I am looking for an Automation that sends me an email when a comment is placed on a ticket. Only when I post a comment myself then I don't want to be notified. Does anyone know a solution for that?...
-
We previously used releases/versions in a jira software project to record what tickets and developments had gone into what release - and to create the release notes. I'd like to do the same ...
-
Hi I have to create form that will have 25 question with option YES NO. May I somehow copy field to not create all 25 one after another :(
-
Hi, I'm looking for a method to use Powershell script to update the object attributes according to a CSV file, is that possible? Thanks. Jason
-
hi I want add new active directory in jira but i donot want change last Directory name , I create new directory name how can I bond jira to new active? now I can not see user for new active dir...
-
Hello all! Hopefully you can help me out with the following. I need to find a way to add a comment to an issue before the transition occurs. Let me elaborate. Agents can transfer is...
-
While creating issue we need captcha on Form
-
Hi Community, I hope all are doing well. How can I use the smart value of a custom field in an email body? I am using script runner in the post function to send email ${issue.customField_XXX...
-
We have a requirement Integration Jira Service Management and SolarWinds SAM (SolarWinds Server & Application Monitor). What are the possible ways to integrate these tools. Can you suggest ...
-
Hello, I am about to open a customer portal for our customers, where they will be able to raise tickets regarding incidents, questions... Legal department asked that we implement a solution...
-
Hi all, I want to setup Jira Service Management on our website just to receive and gather emails , so we can send out newsletters. Can someone please help me with this. I...
-
Is it possible to do the O Auth authentication within an iframe of an React application without opening a new tab. when using an iframe, Atlassian refused to connect due to same origin policy and whe...
-
How to set issue to be visible to all login user? Need to set default visibility of a request/issue type, so that everyone already login can read it. Already tried steps in https://support.atlassi...
-
I have added an automation that when a user selects Issue Type as Incident then only the request types of Incident should be visible to the user and not the whole request type list. Refer screenshots...
-
Hello Team, I have recently created two projects. One is JSM and other is Jira software. We have established workflow between these two projects. They are as below. When Agent escalates Ser...
-
How to integrate Jira cloud with Gitlab self hosted (community version)
-
I want to integrate the Jira cloud with GITLab cloud. I got struct with few points in the documentation: Should I be the Gitlab admin as well to link the Namespace ? what all permissions I n...
-
Hi all, I've inherited an org at a professional services firm. A prior admin set up clients with actual Jira Service Management licenses, as opposed to adding them as "customers" (see screensh...
-
We have a project setup that has multiple organizations and there are a few customers that are members of more than one organization due the the ownership of those organizations. Currently when a cu...
-
Hi there, I have this process that runs through various object types in Assets and assembles information and then sends that as a HTML email, works fine and dandy. I have built a Send web request t...
-
Hi, I want to know if such case is possible: Some non-jira user created an issue using email request. Issue was created in JIRA system and was resolved. Can I add somehow Accept Decline buttons to ...
-
Hey, On my personal instance it is automatically set up so that when creating a new service in JSM you can also add responders or stakeholders: When checking a much mature cloud instanc...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 9 | |
| 8 | |
| 6 | |
| 3 | |
| 3 | |
| 3 |
