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Jira Service Management
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We are trying to add another email to receive email about the issue requests. Now only the admin receives email for the every new issue. Of course when you add watcher or assign a user only then anot...
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Hello Jira, While creating a request on Jira, we have an Approvers field. We want only department managers to be selected from this field. We have the list of department managers. We just want to i...
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Is it possible to display status(the same as jira) in slack connecting with jira service management?
Hi. Is it possible to display status(the same as jira) in slack connecting with jira service management? If someone knows, please tell me. Thanks.
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Hi Community, In our business, we have two Service Desk projects. Credit - for external customer requests Support Desk - for internal staff requests How do I set my settings t...
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Hello, When our customers create a ticket and share it with their organization, members of the organization receive an email saying > {Number and Name of Ticket} > {User}...
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we have a new user. he is not receiving invitation email from atlassian. any other emails can receive how can i solve this problom Regards seungui
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Hello, We would like to put newest comments first at the top of our tickets with customers, instead of at the bottom as pictured. How can we do this?
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Hello, How do we reorder options for "What can we help you with?" in our jira service management csm portal(s), we would like tech support and bugs to appear near the top. thank you
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I would like to add different sub service groups within an organization. Is there a way to do this in Jira service management? Thanks, Hung
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Hi, how to fix multiple issue creation from create button at same time due to network slowness. like i create a button due to network slowness i though i didn't press create button. in result press...
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I need to be able to change the status of an issue via the API. According to the documentation, it looks like this is done with this "Perform customer transition" endpoint: https://developer.atlassia...
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How to show the username instead of showing the user's icon/photo in a "pickup-user" field?
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I'm trying to setup Discovery Import configuration for an Insight object schema. When I get to the step for Module fields and asks for the directory it tells me that the directory doesn't exist...
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I'm getting an error on an automation that previously worked: I must be missing something in the documentation because I cant find how to give the Jira user permission to approve...
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I have created different Request Types forms like, ad hoc email request, list upload, list request, etc. I am trying to create queues based on those request types. I don't see how to add that. Did I ...
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I need to create reports for quarterly customer meetings that show how we performed against our SLAs for that specific customer, during a specific period of time, like YTD, last Qtr, last 90 days, et...
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dear sayonara, thanks for your reply I have contacted the Pi admin, but there is no new feature for my Pi account recovery. but do you know the problem that occurs here in my cellphone, when I cle...
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Greetings, I am working on setting up a new environment for Service Management on the Cloud. I am trying to find a way to have the same context fields show up each time a tech opens an issue ty...
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...emotePort : 5985 InterfaceAlias : Wi-Fi SourceAddress : 192.168.4.55 TcpTestSucceeded : True What am I missing?
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I created a custom Last Public Comment Date field to use in my projects, but it displays as the time since, not date/time. Is there a way to change how this displays in a screen/column, or do I have ...
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Hi, we saw in the Youtube video titled "Get to know Insight for Jira Service Management" that it is possible to view in a graph the object details linked to an object selected in a field in an issue ...
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Jira Data Center 9.0.0 Git Integration for Jira 4.4 Gitlab Enterprise Edition 14.10.5-ee Self-managed/hosted on a closed, classified environment I am trying to come up with a filter to return iss...
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Good afternoon, I created a service desk project to collect some proposals, we have a lot of employees without user account becasue they don't need it to work then i would like to create as a "defau...
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I'm attempting to make a rule that will transition a status if a client comments on a completed issue. Pseudocode: If status in complete, done, approved and new comment m...
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Existe a possibilidade de um historia ir passando pelo fluxo dentro de forma automática, a partir momento que estou movimento tarefas/bugs/correções que foram estão apenas vinculadas a elas. Atenção:...
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