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Jira Service Management
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Hoje eu tenho um projeto com vario tickets nele , criei um projeto novo para acompanhar certos chamados somente neste projeto , porem a tickets que cai no portal que cai direto no projeto onde e...
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Hello! I'm testing Insight Discovery on Linux, everything else works fine, aside from a few bugs with the GUI. The problem is with saving results, using mono Discovery.exe - l saves the result...
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Hello community! We sometimes notice that we are quite busy discussing issues among ourselves, but we sometimes forget to keep the customer updated on the status. I would like to send the agent a r...
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Hi, I'm brand new to Jira - IT just gave me access and no detail about how to set up a project properly. I've managed to get my project created and then an end user input set of questions. T...
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Hello all, I administer the JIRA software in our company. Now I have recently with an employee the problem that when he is mentioned via @mention in comments no email is received. Internally via the...
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Dear colleagues, in IT Service Management (ITSM) exist 5 category : Service requests, Incidents, Problems, Changes,Post-incident reviews. How i can create new cate...
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I need a method to display the same issues that a customer would see in a Dashboard, so was wondering if anyone knows of a way to replicate this in JQL? i.e. all issues raised by currentUser() and w...
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I have several knowledge base pages which are listed fine when searching from the Service Desk widget. However, the links open within the widget and the formatting of the pages gets messy. Is there ...
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We rated Jira as the best ticketing system. It will be the only external system accessible to our customers. With Refined we can professionally integrate this system into our corporate design. The...
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For some context, we have a few users on our Cloud site on a client project that was initially set up. The client has access to this project. They also have their own Jira cloud site where the team h...
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I have an automation rule that will add the planned start date of the change request from a custom field into the description field so that we can include this information in approval emails. What w...
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Hi all, I have been searching for an answer to this issue I experience lately, but could not find a solution yet. I created several manually triggered automations. Up until last month, I can still ...
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When replying to a customer within a jira service desk issue and that issue has several request participants listed, the replies appear to be sent to each individual participant and does not list any...
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Hello, We are currently running a trial of JSM premium. In doing so, we have enabled the export of unknown items to the cloud. When an unknown item arrives, we modify it with some detail...
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When I look at the "All Open" queue, I can click on an assignee and then the whole list of everyone available to have work assigned to them shows up. However, when I click on the link for the summary...
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I am trying to create insight object and I know only the ObjectTypeId. Is it possible to do it? I tried using MutableObjectBean but it didn't work like below def newobj = new MutableObjectB...
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When viewing the services list on a project, is it possible to add additional columns of information such as Service Owner? Right now it can only show the service names and tiers.
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I apologize ahead for the novel below. After quite of bit of research and homework, I have been able to get Jira Insight to work (mostly) the way i want. However there is a missing piece that ...
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I have 15 or more remote data center environments around the world that only have internet capabilities using Satellite communication. Bandwidth and availability of Satellite communication is n...
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For our client onboarding process we have an employee who has a set list of tasks to complete for every client. The tasks are generally the same for every client. I need an easy way to duplicate a p...
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I am new to Jira service desk, I am trying to set up service request, Creating queues , adding users to team , adding agents, I am looking at the Setting up your service desk docum...
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Hey there, We are currently evaluating the deployment of Jira Service Management to manage N2 support requests. Our work ecosystem, especially email, is based on Microsoft 365. Knowing that Jira ...
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Hi Is there any possible to use in jira proforma with insight fields? We have moved some data into insight and now we are looking to use proforma app to make better end user portal.
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Please assist, when I receive an issue ticket in HTML, they do not reflect correctly in the description, please see attached example of how it comes through. example image below:
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Hi, do you know a solution for the following case: We want to migrate a service desk project from onpremis to JSM cloud. After the migration we would like to move the tickets to anothe...
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| 12 | |
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| September 9, 2025 11:40 AM PDT |