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Jira Service Management
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What is similar requests looking for to find similar requests. What field or fields is is searching for keywords? Just tying to understand how it works.
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I would like to create an automation that sends a report to clients, but it seems that Jira hasn't implemented this feature yet, also I would like to know if it is going to be included in the upcomin...
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Hi, we are using Jira Service Management and Jira Cloud both in our organizations. The project I am working on is a JSM project. I have created a dashboard which has view permissions to ever...
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...otification_phone_number": "07171071071", "number_of_boxes": 2, "created_date": "2022-07-05 13:32:59", "booked": "true",}}", I want to set a JQL condition for "IF {{webhookData.booked}} ~ "true...
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Hi All, I have seen some different posts and questions and feature requests for resetting the SLA clock. There's lots of different scenarios for resetting the SLA timer and I'm sharing mine and the ...
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I am having difficulties in the final configuration of custom fields (Insight) when configuring the scope, when trying to select the specific object I need a few examples to...
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Is it possible to automatically assign tickets to IT Resource/Assignee based on their issue type or components?
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How do I add custom fields to the Resolved form How do I add this custom field 'MSA SLICK Support Request Type' - show below on the main screen To the 'Resolved' form/dialogue ?
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Reporters/Customers/Assigned Agents are not receiving emails from Jira Service Project. Ally options under "Customer Notifications'have been enabled. I've read a few articles on this but ...
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Hi, When a new customer is sending an email to our Jira Service Desk project - and CC'ing other people - the new customer is being added to Jira as a customer but NOT the people on the CC of the ori...
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I have a couple of single user picker fields that filter using a group in Jira. When I try to use to use this field in a "Request Form" in Jira Service Management, it does not filter. However, ...
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We have one project in JSM that does not use the portal but instead the project owner manually enters his issues. The customer is added as REPORTER We have an automation that ...
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Recently our Jira helpdesk is no longer showing Embedded photos when users add photos to emails and email them to our helpdesk team. Instead we get [Logo Description automatically gen...
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Hello, My clients will each need a project in our internal JIRA system where they can access their tickets in said project. Obviously, I dont want them to have access to see other proj...
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It would be helpful to know how to configure the ticket view of the client portal. Clicking the "Hide Details" button will reveal the priority information. Ideally, I'd like it to be on the right sid...
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We have our JSM cloud locked to only users in our email domain. I have a lot of users who do not have any Atlassian product license, and they cannot login to the JSM Help Center or any i...
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Having a problem (or maybe just lack of understanding). Here are my steps ... Going into my Service Desk project. Select REQUEST TYPES so I can add/edit the files I need ... This happens to be an HR...
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Hello, I would like to send the "Complete Sign-Up" link in a customized email to new customers. Does anyone know how to create the link using a code snippet? Basically the question is how to get t...
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Hello everyone, I would like to ask a question that I have not been able to find an answer to by browsing the internet or active community posts. I would like to know if people have already managed...
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Is there a way to search through all ScriptRunner scripts to see if they contain a string value? I've noticed that a previous developer hard-coded field values in some scripts. I need a way ...
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Hello, Some of our issue types are no longer being used. To reduce the total list of options in the creation screen I'd like to hide them. I tried removing them from the Issue Type sche...
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In the incident creation screen that the Agent has fields that do not appear in the Customers portal
On the creation screen of Issues of incident type that the Agent sees, not all the fields configured for this view are visible, but they are displayed when they are enabled for the portal where the C...
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In the Create step of a Subtask's Workflow we have a Validator that checks the status of the parent issues: "The parent issue of current issue must be in one of the following statuses: Commerci...
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We have close to 100 automation rules and I need to turn off the "Send Notifications" function in just about all of them. Is there a method that can do that or do I need to Go into each and every ...
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Hello, how can I stop a notification from being sent to the Customer when an Agent clones an issue into a new JIRA task ? There is no option for "Issue cloned" in the Notification scheme. Thank yo...
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| July 11, 2025 4:42 AM PDT |