Setup the external users session timeout or force logout after a certain period of inactivity.

[Aidan Chiu]

How to set up the Extermal user's session timeout or force logout after a certain period of inactivity?

 

I just saw the guide below, but I'm stuck on step 3. 

Set idle session duration in external user policy

The default setting for idle session duration is 30 days.

To update idle session duration:

1. Go to Atlassian Administration. Select your organization if you have more than one.

2. Select Security, then select User security, and then select External users.

3. Select Edit for the policy you want to modify.

4. On the Settings page, select length of time for Idle session duration.

After step 2, I cannot find Edit button, and just saw "Guard warning"

Does this service need a charge after 30 days free trial?

[Marc -Devoteam-]

Hi @Aidan Chiu 

This is a duplicate post from https://community.atlassian.com/forums/Jira-Service-Management/Setup-the-specified-users-session-timeout-or-force-logout-after/qaq-p/3267953 

@Nikola Perisic FYI

[Aidan Chiu]

Yes, because I need to remark "External Users". Hence, I created a new post.

[Marc -Devoteam-]

Hi @Aidan Chiu 

As in your other post, this still requires Atlassian Guard and this is paid subscription.

You can trails this, but this will become a paid option if you want to retain this and make use of session time out functionality.

[Nikola Perisic]

Hello @Aidan Chiu 

You would need Atlassian guard for external users. You have a free trial for 30 days that you can use and after that, you will be needing to pay for it to use it. You won't be charged during the trial period.

[Aidan Chiu]

Hi Nikola,

Thanks for your fast response.