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Jira Service Management
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I would like to filter support issues by components, but I cannot choose components (or labels) when clicking on edit columns. Does anyone know if is possible and how to add these fields? How ...
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Hi i would like some advice on how to extract specific part of text from a comment. I am looking to extract a part of line so i can then paste this into a custom field. Any advice?
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Hello I am working on creating automation which creates subtasks based on certain options being ticked when a ticket is raised from the portal. How can I change the layout of fields in a sub-task? ...
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So it looks like automation can now use the on-call schedule in Opsgenie (a feature that I have been waiting on for a while now) and I got my automation set up. But I am running into an error when it...
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Hi, When searching for ticket using the Jira Service Management Customer Portal search option, I'm getting results from all my Service Management projects. Some of them are Test or Sandbox ...
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Hi, I have searched in different posts but I am not being able to solve the problem of showing more status than I want. In the service project, under request types, i have changed the "Workflow Sta...
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I want to schedule this rule to run once, then I will turn it off. I want to copy every ticket that is captured by the JQL I provided on the When Scheduled tab, which is: issuetype = Pr...
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Hi everyone, I hope someone can give me a hint where to look at. I have set up a Jira Server new and keep getting the error message saying "Something went wrong. Contact your administrator". C...
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Hello, I have an Assets object schema set up for Employees with all my employee's data. In Jira, my employees are considered customers though. They are not licensed users. They use the ...
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i see option for internal note, but suddenly the option to reply to reporter is missing?
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Hello, We have application "Jira Service Management (Cloud)" and this app have been registered to portal link - https://test-guava.atlassian.net/servicedesk/customer/portal/1 And i have a question ...
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When I try to add a question in a space the following error message appear. Attempting to publish draft that does not exist with id: 3003005402 Does anyone knows what coudl be?
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Hello all, When getting customer requests from the servicedeskapi, is there a way to specify the custom fields we want to retrieve? I am only getting summary, description and attachment in requestFi...
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Guys I need to customize the message in the automatic email that is triggered when I raise a request in Jira Service Desk. Can you help me find the exact place to configuring the email.
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Greetings, Is it possible to write an AQL query that will parse the string after the index of specified character? I want to use it for matching attributes when importing objects with refer...
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Our Workflow: Create a test case in Jira and link all the bugs related to the test cases. My goal: list out all the test cases that have open bugs associated with them. My JQL Query: Pr...
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Bom dia pessoal !! Ao um tempo atrás fizemos uma alterações no Jira nosso aqui e sempre que eu adiciono um cliente no projeto para eles ter acesso ao portal de chamados ele atribui...
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Hello. We have the problem that sometimes e-mails written to the mailbox of the ticket system are not processed and therefore do not show up as a ticket. It also happens that when you reply to an o...
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Can someone tell me why the auto-replied e-mail was sent to the customer's Junk Email folder? How can I set up to let auto-replied e-mails be sent to the Inbox folder? Thanks in advance!
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Hi for example I created request at13:05 but I see 11:05 how to solved
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Is there a report for how many hits the pages get on my customer knowledge base gets so I can determine how effective it is?
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Dears, Is this possible to allow the reporter to Edit their issues in case there is more information required?
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Can I set up an auto-reply email for customers' tickets and edit the contents of the auto-reply email?
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Hi, Can some will help me out How to Create Matrix in JSM Project. for example: what role can able to use for access only customer portal Permissions, Schemas, how to use the permissions and so on...
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Hi, New to Jira autmation & rules. I want to create rules that I can reuse, by calling these from a "parent" rule. but I can't seem to find any good explanations / examples. ...
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