Community resources
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Jira Service Management
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I have a JSM that can receive emails from a couple of different addresses and a portal. Is it possible for an individual issue to know where it came from? Ideally I'd like to separate incoming messag...
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Hi, I have created a Email notification by using the Jira Automation Rule but once i receive it if click the link it is redirecting to customer portal view instead of opening the ticket. Please sug...
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We have a website where we want to create 2 widgets, each one will be a different request type. https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/
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Hello everyone, I have added myself as an individual user in the "notifications" section of the project settings (Default Notification Scheme) and I used to receive regular emails when a ticket was ...
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Hello. I Have a service project with some customers communications channel and I need to sync it with normal Software Developers project - I expect that all task from service project will be automati...
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Question was originally asked in Need Automation Rule to Auto close tickets after 5 days of waiting for customer status Hi Is it applicable if we create a custom SLA ? ...
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Hi, The projects which were entered to track and manage are lost from my profile. Can anyone please suggest on how to recover those projects.
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We have recently started running sprints in our organisation for app development, and I am keen on tracking the time & number of tasks taken up by each developer in the current sprint in order to...
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Hi, I'd like to prevent Jira from loading external images in incoming emails to prevent tracking pixels etc. from loading. However, I can't find the setting for this. I'm using the ...
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How to know my FSN ID on jira atlassian portal.
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We need to add Jira service management on our current Jira licenses
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Hi, I am trying to add "Service Desk Team" members from the Project Settings>People tab. I have successfully done this for one of my team and they can see everything I need them to see when...
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Hi, Is there a way that a person (with a Service management license and service desk team access to the project) can use the user picker in a Jira filter to select users other than the "Current User...
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We have been using Jira boards and have staff defined and receiving email notifications. I have created a new project and added the same users to this project. When viewing the list of team members w...
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Can we add General user who just wants to see reports/dashboards but is not part of a specific group
Hi, Can we add General user who just wants to see reports/dashboards but is not part of a specific group. User want to see the Reports/Dashboards but it should not editable. For example: If a sen...
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I am having people use tickets as purchase orders. All the tickets have a default priority of Medium. How do I change this so they can choose from low, medium or high?
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Hey there, I can't see anything in the marketplace but was hoping someone has an approach similar to have Azure AD Attributes app works but for Workday? I saw some reference to automate.io but th...
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In a Jira service management project, when creating a linked incident, is it possible to add a field to the default pop-up dialog? I tried the screen setting but have had no luck so far. Thank ...
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Hi all, I'm trying to setup an email forward to an external support email, what's the best way to do it? Process intended 1 * Ticket is created in Jira via an email in (current- setup...
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Is it only in Jira SM Cloud?
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Hi all! I'm new to JSM. Is it possible to force filling in the time registration feature in JSM? Can time completion be forced when changing the status of the incident ticket (e.g. to a closed stat...
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Hello - I am struggling with the home page of the customer portal after a 'project' is selected. The URL states these are Topics, but I cannot find the location to update the Topics. Plea...
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Hello, I created a new service project and created a workflow that requires an approver to approve. I am able to test successfully approving the status myself along anyone who has a Service ...
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Hi all!! I have this question. An user needs an automation in a service management proyect where one of the conditions is that the last comment from customer is greater than 24hs I do not ha...
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I would like to filter support issues by components, but I cannot choose components (or labels) when clicking on edit columns. Does anyone know if is possible and how to add these fields? How ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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