Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi Community, We're in the process of refining our Jira Service Management (JSM) setup to better align with ITIL processes, and we understand this is a major decision that impacts scalability, maint...
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Hello Community, Our organisation is planning a Microsoft Teams tenant migration into a recently merged partner's tenant. I have several JSM automation rules which send updates to specific Team gro...
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I have a requirement to create a dashboard showing Outage in JSM (Premium). Outage in this case is the time duration between issue creation and time it is resolved. This part is done. However, there...
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I'm trying to find the csat information for a service management project. What tables would that data be found in?
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Hello! My customer has the following requirement: Changes with a planned downtime of more than 14 days should be labeled. The fields “Planned Downtime Start” and "...End” are date/time picker fiel...
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and If you look at the History-- it looks like every action I take, Tiler(another resource) has the same exact action-- so not sure if that is somehow messing with something?
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Hi there, I'm trying to create a new request type for team-managed project. I want to add a new field to select an asset, but there are no assets in “Create a field”. Can't handle assets in team-m...
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Hi folks, I have a question! We have several stores (locations) with several employees. I would like to use the Organizations function for our JSM project. The aim is that if, for example, an emp...
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We want to have a custom CSAT survey. Has anyone tried having a seperate CSAT Project, that creates a child to the parent ticket, and on resolution of the parent issue, a link is sent to the customer...
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try to login account it has loged In but not open
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Hi! In JSM, the customer who creates the ticket shares it with colleagues as request participants. They are notified of this event, as well as when the creating customer comments on the ticket. Howev...
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Since yesterday the JIRA notifications that should be sent to TEAMS via Microsoft Teams Integration is not working. Nothing was changed on my Microsoft Teams. I already tried to change ...
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Hi team, I am trying to create a JQL for queues in JSM Data Center, however I am getting an error message like "Customer request type" does not exist or you do not have permission to view it. ...
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How can I export the templates I've created? I've been looking around the web and there is no information whatsoever about this. The templates I'm referring to are the ones used to reply eithe...
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Cannot see customers and organizations in project settings. What do I need to enable?
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In our Asset schema, we have 2 object types: Applications Application_Roles On the Application_Roles object we have defined multiple application roles: Administrator Developer Customer...
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I have a form that I can create within the Data Request Form that our customers fill out. My issue is I want to create the form and make it editable by the requestor and send them the link to form wi...
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I have a postgres database I would like to import data from into my JSM assets. I think I'm on the right track using an SQL/ODBC adapter. I am a bit confused on how I set up this process. Where am I ...
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Hello Atlassian Community, I'm working on enhancing our Problem Management process within Jira Service Management (JSM) by introducing a custom sub-task issue type named "Action Item" to replace the...
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Hi all The AI feature to help identify gaps in knowledge sounds promising, except for one thing. If you have issue security applied to tickets, they are ignored. Our set-up requires us to have issu...
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I am trying to set up automation on a JSM request type. The request type has a drop down for what issue the user wants to raise a request on behalf of. The form is only needed for one of the issues i...
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Hello, I’m working on a process where we’d like to populate a secondary form with data collected from a primary form submission. I understand that this can be managed through Automation in Jira (or ...
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Hi, I'm not sure if what I'm asking is possible, but when creating a new Plan in JIRA, I have the option to add a Board, Project or Filter. I'm trying to add a project, plus 1 Epic (rather tha...
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Gostaria de mover os cards concluídos para um outro projeto, porém fiz algumas pesquisas que me disseram que era apenas clicar no botão mais que teria a opção mover, mas no meu não possui essa função...
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Are there any fast support services available that can assist us? If so, how can we use them?
Related collections
Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |