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Can approvers without a Jira Service Management license see tickets when using security levels?

Maria Savignano August 26, 2025

Hello,

I enabled issue security levels for a Jira Service Management project. In this project, there are several workflow statuses that require approvals. The approvers are not always Jira Service Management licensed users.

In the issue security scheme, I added a rule based on a custom field value (the “Approvers” field used in each approval status).

My question is: will approvers without a JSM license be able to view the tickets they need to approve when added through this security level?

Thanks in advance!

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