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Jira Service Management
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We created a jql filter in which we can see the SLA values for service desk projects and also linked internal software project ticket ids. We want to display the also the assignee for th...
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Does anyone know how you can arrange the sort order of your Request types in the portal. I can't determined how it is done. It doesn't seem to sort alphabetically, create date or in any o...
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Hey everyone! Im building up a JSM project for our IT support team and I'm stuck on created tickets being sent to different queues depending on the users location. We have IT support in different par...
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Hello community, Please I need to manually run the agent from a laptop and make sure it updates in insight. So far I have not been able to do this. We have many computers that update correctly and...
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Hello, I am trying to change the " Request Type" for a closed issues however I am getting the error message stating " The value could not be saved ". It works on the issues which are not close...
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are Passwords are not hard-coded into the application or stored in batch files ? regardless of hosting option .
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User data ( including passwords) stored in a separate database (schema) that can be managed separate
Is User data ( including passwords) stored in a separate database (schema) that can be managed separately ? Regardless of the hosting option .
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We have a client that would like to send emails to our JSM instance for a specific project which would create a ticket and be automatically assigned to a specific team. The Client has way too many pe...
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"Configured Mail Folder not found The connection is no longer open, messages marked as deleted will not be purged from the remote server: outlook.office365.com until the next run." How Can ...
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Hi Everyone! I was wondering if anybody knew of a smart value or condition that would be able to differentiate whether a comment was added to a ticket through email, or whether it was ...
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I am modifying a request type. I wish to make Due date a required field, and to show it in the issue view. This permission is available (schedule issues) in the project to all the project's roles. ...
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Hello, I would like to have a report created per a JSM project agent based on the "Time Spent" system field. Is it possible to have this report without purchasing an app for JSM? Thank you.
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On tickets it is possible to set the security level so only authorized people are allowed to see the ticket. I am looking for the samen option on assets, so that only authorized people can see and ca...
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I have Approval system in my Jira Work flow and I integrated Zendesk with Jira but some how When I close ticket I am not able to see Approve/Decline option in Zendesk Ticket, in Same Ticket I...
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Hi! One of our users cannot access the JSM project, he can see the project in all available projects, but when clicking it and loading the page It's white. He is a member of JSM and member of th...
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Minimum password age is set to X number of days so that passwords must not be changed until they are more than X days old? is this feature available in Jira regardless of the hosting option ?&n...
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in Jira service management regardless of the hosting option are Passwords or credential information cached ? or not cached ?
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Dears, I have Jira Service desk version 5.4.1 and I have Asset Module and I need to import our configurations Iteams from sheet. How can I do this in more easy way thanks in...
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Destinatários copiados pelo cliente não estão sendo replicados para o JIRA. obs: o cliente envia um e-mail para criar o chamado com algumas pessoas em copia porém ao abrir o chamado as pessoas que e...
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Hi I am trying to update the Approvers groups based on a Multiselect custom field when the Issues is created. I have a field name called "Product Name" and it is Multiselect type. It has 5 ...
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jira.field.resolution.exclude is used to Disable a particular resolution on a status - For example, if you want to disable the “Duplicate” resolution on a transition. This will make the resoluti...
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is there a feature or plug in that would help add on the options already available on a custom field , no matter what the custom field type is ?
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Hi, Can some will help me out how to remove the Status "All subtasks are not Ready for Approval" Please find the below screenshot. where can i check this extra status i want to remove this one...
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Hi There, I'm looking to edit the automated replies we send to customers from our support Jira account. We have a request type under 'Add new user' - I'm wondering if it is possible to create...
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Is it possible to use external import for us to sync data from okta going to insight? If possible, how can we do that?
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Atlassian Community Events
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