Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I would like to disable the comment section for only the reporter of a given task. My objective is that the assignee, manager, and the automated system would still be able to comment, but the report...
-
I'm looking to have a location attribute that points to a Location Object Type for a physical asset to point to a user's Object Type for their location and then set the location for the physical asse...
-
Hi All I don't think the functionality currently exists but thought I'd double check. If we have multiple service tickets raised about the same issue we'll link it using a master ticket. But ...
-
Hi , When we create a bug in our jira bord, we link them to the test in which the bug appears (in traceability , testexecution) . Is it possible after clicking on this assigned test (in the bug) to ...
-
Is it possible to have smart fields that only appear when certain selections are made?
-
Hi folks, Is it possible to create an Automation that disables an account if it was not active for a while? E.g. users that have never activated their account or users that have not opened ...
-
We plan to migrate service project and it complete configuration from current tenet to another tenet. Looking automate solution to complete migration. Please advise.
-
Yesterday I performed a test migration of a Jira Service Management project from a Jira Server to the Cloud site. When the migration was finished as it is shown in the images attached below: ...
-
I have a client who has several areas to be worked on: new features inside an Epic and several other bugs or changes from different areas. The client has different contact people that review the work...
-
Hello everyone I'd like to create an automation which would change the status of a Service Management Ticket when its linked Software project tickets (tickets from different softwa...
-
Hi, I am using /rest/servicedeskapi/request" params = { "serviceDeskId": 1 "jql": '"cf[10000]" = "test"' } this is not filtering the output data. The same jql is working in Jira...
-
Hi Everyone, I am facing an issue to clear the value while doing cascading. Two fields on the form A & B. Field B value depends on Field A. While changing Field A value the field B valu...
-
We're setting up Jira Service Management. I've got some request types with new issue forms that work for us, so the portal on the web works well. We have a few field technicians who will need to rais...
-
I have deleted an account from Jira Admin page - Managed Accounts section, which was with email abc@domain.com. As per the meesgae, this account deletion will happen completely after 14 days. ...
-
Problem is happening every few days. JSD instance hosted on AWS is experiencing high CPU then becomes unresponsive, which requires reboot. Jira Service Management 4.20.8 Jira S...
-
Hey Team, I have a project in normal Jira, based on an issue type created on this board, I wanted to create create a Maintainance or a Freeze Window in a service desk project. E.g. I ...
-
I'd like to restrict the majority of our portal customers to only be able to view the issues that they submit themselves. When I have their Organization linked to the ticket, these users are ab...
-
Hello, I'm trying to add the text from a date-picker custom field into the Subject Text Field (both from within same issue form). What are the parameters that I need for bringing this into the field...
-
I have tickets in a Service Management project (Project 1) that, depending on status, will auto-create a new ticket in a Jira Software project (Project 2), and carry over certain values from the orig...
-
I cannot figure out for the life of me how to create an automation to move an issue containing Harbor to the Harbor Board. Can someone please assist. I tried cloning the issue and deletin...
-
Hello community! I'm really hoping there are some experts here that can help me out because I am drowning and I can't figure out what to do. Our UI for JS and JSM don't align with any of the help do...
-
How is there a way to allow external domains to create email request tickets. Whenever I email from an external domain to our support address I just get the following error in the logs "Sorry, self-s...
-
Hello, I am trying to track days issues are spent in a column. I can see dots when I look at a board view but where do I find that info in reports. The control chart seems to have what I nee...
-
Hello, Our application security team has flagged the JSD widget as an issue. The complaint is about sub-resource integrity for the embed.js script from Atlassian. The recommendation is to add i...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 9 | |
| 8 | |
| 6 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |