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Jira Service Management
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Hello, We get ticket from customer users. They mark it to multiple members within their team. While replying back, does JIRA allows to reply it to all "reply all" or only to the user who has initiat...
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Hello, Can we access admin functions on the mobile app?
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Hi Recently we came across following scenario: A ticket was successfully raised and we replied to it as well. However, feedback send by the customer does not reflect against that particular ticket ...
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Hello, Can we have access to our JIRA inbox for our support id?.
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Hi, I'm attempting to move my assignment on a service request with approvals to the person taking over my role. Essentially, we use this request for travel requests, and once approved by a sup...
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who can open the summary of a user profile in Jira? after hovering to the persons name and pressing more then profile ? only the admin or anyone can access this , if so is there any permission to pre...
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Hi Community, I hope you all are doing well. how to write a script(Scriptrunner) on the field that is not available on all the form? e.g. Reporter We are having a customer screen to create...
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Users profile ,as an agent when hover to the name of the user ,what user details can the agent see ?
when an agent hovers over to an reporter /assignee name what kind of user profile information can he see ? and will he have the full view of their information. (assignee/reporter ) ? or only re...
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Hi, when i change the type of an incident to change, the customer is missing a lot of information on the portal side from the initial created request. How can i solve this? What do i need to change?...
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Hi everyone, After some complaints from our customers receiving our JIRA Service Management notifications in their SPAM folder, we decided to send them through our custom domain. After adding our do...
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Hi, While performing the Import and Export of CSV files from one instance to another i want capture same issue key is it possible in JSM. Please help me out on the same. Thanks,
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onde eu consultar as categorias criadas de acordo com o projeto ?
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I need to move a custom request type from one JSM project to another but can not find a way to do it. Any suggestions would be awesome.
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Amid the pages and pages of very unclear "documentation" is there a clear explanation on how to set up my custom email address to send and receive through a service desk project? I got my email doma...
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Whenever I try to go to all issues then filter by ticket type or project, I receive these errors that state "The Jira server could not be contacted. This may be a temporary glitch or the server may...
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We have situations where we have tickets that are 'child' issues via linked. We can say that an issue is closed due to it being a duplicate or a child issue of another. As such, if a person sets a re...
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Hello all. I am trying to extract a date (US format) using Jira automation from a string inside of a comment. A couple of examples of comments I need to be able to parse out the...
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Hello, I am having issues receiving emails from external customers (for example, @Gmail.com). I have a company email set up (format: department@companyname.com) that is a part of a googl...
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Hi all, we are currently planning to implement a ticket system through JSM in our company. In doing so, I have come across some open questions for which I have not yet been able to find an precise a...
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Hi All, I'm looking for some advice in migrating ServiceNow reports to JSM. a) Is this even possible (using software perhaps)? b) Do reports have to be re-added from scratch in JSM? c) Has anyone...
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We have a requirement to reset an SLA when the assignee changes from Level 1 to Level 2. For the above process, we subscribed to Time to SLA by Appfire cause they provide the functionality...
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To integrate another tool to Jira I've been asked for system fields ID: Issue Type Summary Attachment Description How can I get them? I know for custom fields but I have no idea how to get these...
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Merge/Concatenate two fields that is Key & Summary to New Custom field which will reflect in projects.
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Hi, We have 4 agents that are not receiving any email notifications when users create or reply to issues by email since today/yesterday. Normal users (customers) do receive email notifications. We...
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Is there a possibility to use Jira Service Desk not in the cloud but still contact with the clients?
Hi team! Wanted to know if there are any possibility to use Jira Service Desk for the support team in order to contact with the clients? However, Jira Service Desk not in the Cloud? For example, the ...
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Atlassian Community Events
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| 29 | |
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| 24m ago | ||
| 13 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |