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Jira Service Management
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We are using : Jira Service Management DC 4.20.17 Atlassian Confluence DC 7.13.13 Comala Publishing 2.15.5 Comala Document Management 6.16.14 when we go into our confluence knowledge b...
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Hello, what's going on with the "official" insight / asset javadoc? Last week it was still working and now nothing works anymore? I need this one. After some searching I was able to find the follo...
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Hello! I'm setting up a HR helpdesk in my company. We have a request in our portal called "Question for HR" and in that, there is a dropdown menú with different option. I would like to ...
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Hi together, How can I set up Jira Work Management so that when I create a ticket on the Kanban Board, I can select which issue type is to be created and then the associated workflow for the issue t...
485 views 3 0 Deleted user March 27, 2023 -
Hello, is it possible to set up regularly recurring tasks for the project? We are ISO certified and due to this fact we are obliged to perform tasks regularly (on a weekly/monthly/yearly basis). Can ...
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Hello, When we send approval (approval) to the user on the Service Desk side, he cannot see the ticket content. How can the end user (customer) see the ticket content? Example; We send a price off...
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Hi, Sending an email to the link email address is not generating a ticket in the portal. The ticket is generated successfully using the Jira header 'Create' button. I don't see any recent logs in ...
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Hi, we have an existing service desk implemented for a certain request type "INC-TYPE-01" which is automatically created via email (e.g. from email_INC01@test.com) We would now like to add a new req...
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I am using Jira Service Management to deal with my customers requests. When a change has happen to a request I want an Automation to send a message to an API. I am using a web request that includes ...
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How can we split Configuration Items between two different Categories? Scenario: I have imported around 800 CI's into Asset of JSM. I need to load the Object Schema based on Categories (e.g...
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Hello How do I have the function of time tracking automatically? The purpose is to track total time from issue created to resolved. Best regards Ken
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Hi, I am having a csv file with list of option, I want that option to be assigned to single select custom field using import option. Is it possible in JSM ??
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HI, Been playing around with the solution for some time, but I can't seem to wrap my head around creating L1-L2-L3 escalation, ITSM way. Is there a doc of some sort that can guide me on this? ...
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Hi there, I know this video is from 2 years ago https://www.youtube.com/watch?v=doXc8fybKcE but has problem management changed in Jira a lot. There doesn't seem to be a way OOTB to link issues as t...
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Hi folks, It seems like I have mistakenly been added to a Standard plan - As I understand the standard plan is chargeable I am a bit concerned if they will charge me (though somehow I do no...
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I'm somewhat confused on whether this is possible or not. I found a couple of older threads but nothing with the more recent updates. We receive emails from an external system to advise us of ...
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Hi there, If I have a field on an issue that the agents can use to select the source of an issue is there a way to atleast capture if an issue came from the portal (customer) or email and update the...
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Dear Support, I tried to read a custom field value on my Jira Service Management Project automation, but it didn't work. I tried many forms to read. For example: - I used thi...
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Hello everyone, Question: we'd like to create a request where employee can upload their expenses by raising a JIRA request and attaching the file to the request. Is there a way that the...
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Hello friends I need some help I know attatchment only will be visibile to Portal Customer if it is added as comment. But we want the attactchment from a transition Screen be Public, and not Pri...
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Can I restrict access to a portal group to a certain group of customers ? Scenario is that I want my customers to view only limited portal groups who have signed up for a trial package offering. Whe...
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Hello everyone, I have a question - can i change main menu of jira service management and add new type of global ticket. I want to do something like that in main menu: Queues Incidents Problems ...
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Hello, I currently have a use case where end users in Asia will report issues through our service desk project “Asia System Support” (AST). Then we will provide an initial assessment of the ticket t...
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It seems that when using AQL, there is no sense of parenthesis for grouping AND/OR clauses. For example if I wanted to do something like (in rough pseudo language) (Thing1 AND Thing2) OR (Thing3 an...
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| May 29, 2025 11:41 AM PDT | ||
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