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Jira Service Management
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Bom dia pessoal !! Ao um tempo atrás fizemos uma alterações no Jira nosso aqui e sempre que eu adiciono um cliente no projeto para eles ter acesso ao portal de chamados ele atribui...
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Hello. We have the problem that sometimes e-mails written to the mailbox of the ticket system are not processed and therefore do not show up as a ticket. It also happens that when you reply to an o...
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Can someone tell me why the auto-replied e-mail was sent to the customer's Junk Email folder? How can I set up to let auto-replied e-mails be sent to the Inbox folder? Thanks in advance!
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Hi for example I created request at13:05 but I see 11:05 how to solved
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Is there a report for how many hits the pages get on my customer knowledge base gets so I can determine how effective it is?
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Dears, Is this possible to allow the reporter to Edit their issues in case there is more information required?
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Can I set up an auto-reply email for customers' tickets and edit the contents of the auto-reply email?
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Hi, Can some will help me out How to Create Matrix in JSM Project. for example: what role can able to use for access only customer portal Permissions, Schemas, how to use the permissions and so on...
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Hi, New to Jira autmation & rules. I want to create rules that I can reuse, by calling these from a "parent" rule. but I can't seem to find any good explanations / examples. ...
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We have a large number of customers across various organizations using our products and would like to offer them a platform similar to Atlassian Community where discussions, questions and answers, vo...
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Hello! I have created a new Issue Type and want to add it to every board we have. Currently, each board is configured to have its own unique Issue Type Scheme, so how can I add this new issue type ...
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I got a report from a user from one of my projects that it takes 4-5 hours for tickets to populate in the queue from the time an email is sent and they populate. They said it populates in bulk. Does ...
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è possível inserir opção de compartilhar chamado com mais de uma pessoa no ato da abertura? se sim, como se faz?
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Estou com um problema que quando abro um chamado adicino um anexo no chamado o cliente final não consegue visualizar o anexo aparece nada pro mesmo somente texto ou seja tudo do chamado menos o anexo...
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Hello, I am looking for a method for my team to capture their time for the JSM issues they work on. I am aware of the Jira time-tracking functionality but I would like to use another opti...
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I linked our support email address today (support@company.com) via Project Settings > Email Requests > Microsoft All is working well on pulling emails in from Outlook to Jira. However ...
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How to change my workflow for incident and for change and for service request present i am getting c
How to change my workflow for incident and for change and for service request present i am getting change workflow for all type of issues like incident and change and servicerequest
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Hey guys. I have a question related to projects. Is it possible to creat a sheet in jira, which shows all information of a project like costs, progress and so on? As a summary to get a quick overvie...
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Hey guys. Do you know how to creat a customer satisfaction survey which occurs regularly and automatically in jira? After the product has been delivered we would like to ask our customer regularly ...
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Is there a way to set project `features` available under jsm project settings using rest API? I looked at the Jira Service Management REST API but it doesn't have the option to get/set proje...
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This is the filter we are using and the owner has shared it with the proper project so they should be able to see if. due <= 5d AND project = SS AND issuetype in (standardIssueTypes(), Epic, "Res...
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Hi, I am trying to set up a JQL query within a webhook so that when a new ticket is logged and a certain field is selected it will send a message. Flow: - Within the self service portal a us...
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I'm trying to set up a report to do as the subject Track success with percent of SLAs met. Following the instructions, I get a report but the % calculations seem incorrect. For example I wan...
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Currently the only SLA we have set up is the 'Time to first response'. When a customer creates a ticket, Jira automatically sends them the initial email saying "Thanks, we've received your r...
Atlassian Community Events
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| 30 | |
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| 7m ago | ||
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| Tuesday | ||
| July 7, 2025 4:56 AM PDT |