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Jira Service Management
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When someone other than the Reporter or the Request Participants included in the issue/ticket sends a message on the ticket, the ticket status does not change to "Open." It does not show up as an act...
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Is it correct that JSM cloud has no native ability to make dynamic forms? From everything I am finding in the forums and online is that we would be required to buy a 3rd party app to allow us to use ...
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I need all tasks that are created to have some information by default in the description field, such as: Context: Tools:
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Is there any way to have translation for the Assist chatbot on Microsoft Teams. Our own projects are in French but the chatbot itself writes to users in English only
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Hi, I have a new installation of Service Management that is supporting multiple clients/organizations. In some of those organizations, they have vendors doing testing or configuration, etc.. ...
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Hello, we recently enabled the email channel in our Jira Service Management instance so customers emails would generate tickets. The issue we are having is there are many people copied on the e...
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Estoy generando un correo personalizado de un software de alerta de sensores y que cuando fallan manda un correo a jira, el cual genera un incidente pero me gusataria poder poner datos en los campos ...
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Is there any automation to automatically remove the jira service desk user when he/she is out of the office?
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This topic has been around for years and I just wonder what is the latest way to change the priority icons?
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Hello! My clients that open a lot of tickets are looking for better searching performance in the portal. Is there a way to give them the ability to search for tickets using JQL? Is there...
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Hello, I am reaching out to determine why the email notifications have a delay in them. We are seeing 30min - several hours after the email has been sent delay of receipt. Any information is helpful...
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Hola, Para la creación de KPI con información relacionada a los pedidos de Jira Service Management estamos utilizando el conector de Power BI Connector for Jira, una vez que realizamos la conexión co...
759 views 0 0 Deleted user April 25, 2023 -
Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. We would like to know how the processing of a reply from a foreign ticket...
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Each of our service desk Request Types are based on Custom Forms. We are needing to generate stats on what number and percent of Service Desk tickets fall into each category. When creatin...
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Hello All, I create issue in jira using jira servicedesk project and then assing reporter when the ticket is created its not sending email jira user. This jira user is not created in jira servicedes...
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Possibilities of customizing the functionalities of JSM via script languages (e.g. Java Script, VBA)
Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. On the topic of customizing, we would like to know if it is possible to customize f...
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Hello, We are evaluating Jira Service Management and wanted to know if anyone is using DUO with it? I have not been able to determine if Jira Service Management supports DUO. Thanks, L
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In the User management tab, it now includes JSM Agent and JSM Customer toggle, I'm quite sure this wasn't present before. Does anyone have more information about this? Is this something that has been...
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Hi, In Asset, we have an object with a multiple value select as attribute. We would like to copy the value of this attribute to a JIRA multiple select field but due to the multiple value we can kee...
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We have recently migrated from ServiceNow to Jira. In ServiceNow, we had daily/weekly/monthly reports set up for our customers for ticket and request stats. I am trying to create something similar in...
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Jira service management has a report function, but is it possible to get the contents of each report with the API? Or is there only a way to manually get it in CSV format?
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Hello, I am looking to build an automation that does the following: WHEN a tickets due date is within the next 24 hours AND the ticket is assigned to X AND the Info field is EMPTY T...
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Hello I need help about the language. So after I change the language to Turkish. All of them sections doesn't translate. Can I somehow edit it ?
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I would like to transfer a value from Assets "Customer Information" (that is displayed in the Ticket) to one of the Custom fields in the Ticket. I could not figure out how to do this with an autom...
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Hello, can you permanently change a filter in the board view of Business project? currently have to filter every day to remove completed. However in the list version it automatically doesn't...
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| May 29, 2025 11:41 AM PDT | ||
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| February 24, 2025 1:07 PM PST |