How to enable notifications for organization members

[Deleted user]

Hi everyone, we noticed that when an issue is shared with an organization, customers in the organization will be notified only about the creation of the issue. To receive any additional comments, customers in the organization need to enable notifications in the customer portal.

1- How do I enable notifications for customers in an organization?

2- How can I change the email template from

Turn off this request's notifications: ${request.disable.notifications.url}

to

Turn on this request's notifications?

${request.enable.notifications.url} does not work

[Dam · Accepted solution]

Hi, 

Here is all you need to know about customer notifications in JSM Cloud: https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-configuring-your-customer-notifications/

You must be a project administrator to edit the content of your customer notifications:

1. From your service project’s sidebar on the left, go to Project settings ( ) > Customer notifications.

2. Choose the notification you want to edit, then select Edit.

3. Under Content, edit the message.

You will see that its configurable in each JSM project settings, and you can customize the template and all... 

I hope this helps 😉
Dam.