Requests are not getting created through emails.

[Krishna.C]

When sending emails regarding any issues, tickets are not getting created. 

[Melo]

Hi @Krishna_C ,

Assuming you have configured an email channel/request type. Did you check the email request logs? That should help you to troubleshoot the problem.

You can find more information about the email logs in the link: https://support.atlassian.com/jira-service-management-cloud/docs/view-the-email-processing-and-connectivity-logs/

I hope that helps.

Cheers,

Melo