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Jira Service Management
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Portal Groups are "creative, change request, simplycrm etc..." then we have request types under each such as "print graphic, digital graphic etc". I have not been able to successfully track ...
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Hello Atlassian Community, I wonder how I can generate a report on Jira which shows how many tickets have been touched, (edited, noted in, sent an email to customer) by a specific responsible person...
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I am looking to be able to set a specific approver(s) per customer/organisation. For example, Customer A emails a request from Org A, it automatically requests approval from Approver A. Customer B ...
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Hi Team, When I add @ and try to find users, it shows no results. Can you suggest me a solution? Regards, Aisha
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I'm trying to set a cf with information from issue description "Update" "Customfeild_10001" "Set" : {{issue.description.match(.*(Printer-/d+).*)}} This does not retrive any value. Ant idea...
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Hi Team, I have a question in regard to the status updating in Jira Service Desk. When the new tickets are coming to the desk or some of the tickets changing the status, is it possible that everythin...
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Sorry, where can you download the latest version of Jira Service Management for SERVER?
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Our goal is to update the field "Request Participants" automatically with an automation whenever a ticket is approved by an approver. The necessary steps for adding the correct approval step w...
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Hi, I am getting the 'You've reached your monthly rule execution limit. Upgrade your plan to increase your limit.' error however I do not currently have any global rule enabled. Does this limit als...
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Hi everyone! We upgraded Jira Service Management to 4.20.11 version and saw a option under issue's comment. This a select list about canned response. But I can't find to configure place. Previously ...
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can i connect device 42 add on to jia
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how to change the agents roles by automation
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how to block some customers domain by automation rule
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Hello, I cannot access JIRA when I'm using internet from the Philippines, is this a known issue? I've been denied of access since last week. But when I use VPN connected to Ireland, Jira works. Can s...
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we have made a automation rule for sending mail alerts to customer regarding issue resolved. we have are adding {{issue.resolution}} in summary of mail to fetch the resolution, but it gives us o...
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Hi Team! The situation: If we have 2 brands: A and B, with their own email address and signing at the end, can we manage to do these 2 brands in one Jira service desk portal? Is it possible?&n...
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JSM organizations are used as departments and it would be nice to let new users choose their departments rather than manually add them whenever a new user wants to join the portal. There are about 50...
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I use Jira with two accounts, in two computer, window and mcOS, the UI was not the same as you can see in the following picture and some features can not use both together. Note that this two accouts...
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We need to send email notification of ticket created and ticket resolved to request participants on tickets. Would you suggest how we can achieve it? Can we achieve it by Automation rule ?
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How can the custom field (Asset) input the reporting manager automatically? So that Service Deskt Team can see the requesters reporting manager.
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Hi, Is there a way to sort the item in the dashboard other than Natural or Total? I'm hoping I could manually sort the items in this dashboard to re-arrange the business unit. Thanks.
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When a mail comes into our support mail box, Tickets are created in Jira. We are looking for automation, so the "cc"ed person in mail should automatically created as customers.
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When the approvers field is updated, I am trying to automatically add those users to the existing custom field (as it may already contain some users and I want to preserve them, and just add on ...
415 views 3 0 Deleted user February 26, 2023 -
Hi Everyone, Recently our company changed the mail server. After that we are unable to receive emails on jira. We have setup a support email, from which our clients can raise service related issues...
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I would like to know if we can integrate Jira Software DC version to Jira Service Management Cloud version without any marketplace app or using any kind of Webhook?
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