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Community resources
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Jira Service Management
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We are seeking a way to enable our end users (not our agents) to see the status of tickets that have been submitted to JSM via any means - (Slack, Portal, email) by other users. Our end users have ex...
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Question: I'm wondering if there is a way to add an attribute from the Assets configuration directly into a custom context field for an issue. Summary: I understand the process of adding Custom Fi...
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Hi Community, I have a question related to the PostgreSQL for Jira linux based server? My jira instance is running on linux based server. I have to take a DB backup but is giving error for ch...
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Hi! Can we add a note or a message warning before we reply a customer? Context: some internal agents just replied not considering that they're answering directly to a customer and that answer is vi...
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Is it possible to turn on a setting (or something) that will allow for inline images in JSM forms? I did find the option to change the form description boxes into non-plain text forms but they still ...
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...OMPANY>.atlassian.net/rest/api/3/user/email?accountId=true&emailAddress="&A1&"Authorization: Basic "&B1) This sheet will replace our current IT Policy as the golden source of r...
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Good day everyone! New to Jira and actually love it's robustness and versatility. So here is my question. We have an msp that handles our tier 1 and 2 issues. I want to config...
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Sempre que eu comento alguma issue, o solicitante nao visualiza esse comentario, com isso gostaria de saber uma forma de automatizar esse comentario, para quando eu comentar, chegar uma mensagem dire...
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Hello, We're trying to create a list of Users that have out of warranty laptops so we can create a Jira ticket for the user to order a new machine. We have assets assigned...
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My use case is that I want to provide users a direct URL to the change calendar where the view is already filtered to a specific project. I can see that I can include a specific date in the URL (e.g....
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Using automation, is it possible to remove all text after a specific word in the description field? For example I have this in my description: Text Text Text Text [stop] more more more more I want t...
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We had a requirement to lock down transitions on a specific issue type to only Project Admins. When we implemented a Validator on the transitions it removed the Assignee field from the web view. The ...
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I want auto capture user information in Jira Service Management based on customer who raised request
I want auto capture user information in Jira Service Management based on customer who raised request. I tried using Azure AD plugin, after configuring with Azure AD, I am facing the following error ...
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The executive team is requesting to have a board that shows the current tasks that are being worked on by our legal team. Does JIRA have something for the client role to who are in a group (executive...
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I need to rename the field and an option to add another dropdown value which appears in other places (screens). When I go to my project and search for the field I want to edit, I can not find It. Whe...
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We have a dashboard of a service manager project, and we need to give access to another admin user to this dashboard with dashboards, for this admin user all dashboards appear with invalid JQL, ...
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We are looking to update statuses via the comment section for over 50 objects within INSIGHT. Is there a way to add the comments in BULK?
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The list includes default invites from Jira that I didnt add
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Currently we have Jira and JSM in a Data Center. We've built up an implementation of Insight whereby the objects are available on the JSM portal for the external customer to select when logging...
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Hi I am having so many organization to add to my JSM project. So I want import organization based on project specific. Is there any option to do organization import using API in JSM??
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is there a way to Make Comments field Mandatory when the Priority level of an Issue is Changed in Jira Service Management Cloud. Thanks in advance Regards SR
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Hello, We need a feature request which needs to allow customers to edit portal fields which is already a feature request to Jira https://jira.atlassian.com/browse/JSDSERVER-93. But it seems tha...
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I have a cascading drop-down When I select Value from drop-down based on values I need to update the description filed automatically. For example I select A from first drop down and B from second d...
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I want to check how many branches are created in a particular card and have to move that to QA if all branches in that are merged to develop environment in Bitbucket. Please let me know which conditi...
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I can't see the tickets which have been marked as done or the closed tickets in the console of jira service desk
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