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Community resources
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Jira Service Management
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Hello, I'm currently trying to integrate OpsGenie with JSM and upon enabling the native integration and OpsGenie being able to create the ticket on a JSM instance where the Request Type feature has ...
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I have thousands of Customers in my Jira Service Management Portal, or at least access to it. When I customer submits a request for a new feature, regardless of their organization, I would lik...
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Hi community, I am looking for an automation (or another alternative solution besides it) in order to create tasks the same way as sub-tasks are created inside an issue (see attached photo). Some u...
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Hello, I am trying to change the status to done for the child issues tasks and their subtasks when the main Epic's status is change to "Done". I came up with the automation below, it work...
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The scenario I have is: Request type A has a form that has a field called "Impact" (with information populated) Request type B has a custom field called "Impact" (with information populated)  ...
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We have converted our portal customers to managed accounts so our users can utilize SSO when logging into our support portal. Our accounts that were originally Jira accounts reflect the Firstna...
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It's a bit silly that I am the site admin that allows guest users into our environment yet cannot control their email, thus breaking any service desk responses or portal submitted issues and have to ...
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Hey team, I have a question about both incoming and outgoing mail server set up. We have two projects. We have separate email IDs for support desk for each project. As I understand, in...
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I have been trying to figure this out for hours now. I have two projects and I’m admin in both. They have the same exact workflow. That being said when I create a ticket on one it sends me approval ...
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Hello, I am looking for an automation when there is any updates/changes on the Epic's due date ; the rest of the child tasks and their subtask due dates will automatically change to the Epic's...
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Hi Guys How do users (not admins) view workflows (just view not change it)? Sorry been clicking everywhere but can't find anything! KR Shan
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Hi there! Hope everyone is well. I have a question where I hope someone can help! I am looking to add a user to JSM however I only want this person to have access to a certain customers tickets, is...
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Hello Community, Is there a way to move all assigned issues from one user to group of users utilizing balanced workload rules? Is this possible? Regards
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We use Jira Assets to set up a CMDB. We have several IT-teams, to avoid that everyone has access to all objects, we have made a object type per team. But in this way it is not possible to do a search...
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Hi Team, Have 3 projects Project A Project B and Project C Need JQL such that Linked issues of Project A and condition is those linked issues (All types) must b...
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Greetings to all. I'm trying to find a way to schedule calendar notifications automatically. I want a shared calendar for all of my projects so that I can get notifications when plans are ready to e...
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In the help center we just get the reduced activity view of a request. But we would like to see all the informations we see in the agent project view. Is there a way to change the display sett...
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Hey there, guys. I have a question for you all about a problem I am facing. I am trying to find a way to assign a value to a custom field based on a reporter's email address. Using the excell...
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Hello everyone, I would like to automate the notifications in a calendar. In this case I would like it to be a common calendar for all the projects I have created, where I can receive notifications ...
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I added a customer .. as per customer add steps in JIRA. But customer is unable to see the requests/change requests raised for a project. It is always showing access denied. He doesn have a JIRA acco...
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Hi There, Is there anyway we can get the users who are not actively using the Jira Cloud for the past 5 month in JSM? Suggestions?
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We have clients generating service requests, which are being linked to asset objects in service management. As part of service, we upload service reports to the service request. I want to be able to ...
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Hi Community! Has anyone created a data connection to NetSuite so that you can link data in Forms? Based on what I can see I need to provide consumer key/secret and token Id/secret, and I don't see...
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I am looking to have an e-mail sent to a team if a certain radio button is selected in a form. And attach the form in the e-mail. Can't seem to get this set up in The form or in the automation. Is th...
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Hi there, I've tried several time to import a csv into jira to generate multiple tickets in bulk. I've read up on the workflow, gone through matching fields, etc. but it creates all the tick...
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