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Community resources
Community resources
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Jira Service Management
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My example: we have a form that a person fills out for unblocking a website via our filtering, which the user gets to by selecting a link on a previous Jira page. I cannot figure out how to make a cu...
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So a fairly basic report you can make in JSM is how many tickets have been marked as Resolved day by day. You can add some filters to that to get a better breakdown. But when trying to work out wh...
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Has anyone used an app add-on or script in JSM cloud to build out a request form that books a google calendar event? I have looked for plugins and not found any so wondering if scripting is ...
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Hi, I have a project in JSM. I need to split that project up into three separate projects, while populating all three with the same tickets from the original project. How would I go about doing this...
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I have about 15 internal service desks. I have 1 external user that needs to see 1 of those service desks. I've turned on "Allow portal-only accounts to be created for new customers accessing the ...
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Good afternoon! I have this problem with some automation, that I cannot solve. The original requeriment was to get the amount of time the issue has been in Open status. In order to achieve ...
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Hi I would like to emit an HTTP Request on an asset creation / update / deletion, with all information related to the asset AND the event type (create / update / delete), but I don' find any informa...
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Hello! My team and I provide Customer and Tech Support for our company's App. I wanted to know if there's a way for our clients to easily view all open tickets/issues for their accounts. Essentially,...
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Hi! I wanted to attach a Google docs in my form. This way the customer download the doc, make the modifications needed and then submit again by attaching. Is it possible for JSM cloud?
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Hi, Is there a way to move a bulk of tickets from my JSM project to another project?
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Hello everyone, I'm trying to create a JQL query to retrieve all issues that were created one week ago and also had some update activity during the same timeframe. I've tried using the created and u...
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We're currently looking at using Jira Service Management for our customer facing support desk software, but we have a requirement that some of our customer data needs to be stored in EU, and some nee...
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Hi, we create our cloud resources all via Terraform. When Terraform has created a server in the cloud environment, it also adds the server to our monitor software with the correct settings. We want...
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Hello. I have a customer who wants to know when a Jira ticket is made by anyone at their company. We take phone calls to create tickets. We also have our customers send in emails that gen...
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hi! I want to take a newly created form and overwrite an existing request type with it. I assume the stories or issue types that the previous request type created will not be impacted by...
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Currently whenever a customer visits our support page to submit a request (after logging in), a custom field Customer Organization is populated based on the user's email domain. Is there a way ...
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Hi! We are using JSM today and we have a setup where our (B2B) customers are Organizations in JSM and when our customers are registering tickets they have their own login to follow their own issues ...
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Hi Team, Kindly need your help. We are connecting Jira to our internal exchange on port IMAPS & it was working fine. Suddenly, We are having a fluctuating situation for the connection. Gives ...
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Hi, There doesn't seem to be a way to use rich text or wiki formatting options for default values of paragraph type fields in JSM Forms. It is quite problematic for me, it forces me to create a bunc...
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Hey guys I'm having troubles creating report for first response time, from the moment an agent has assigned himself to a ticket to the moment the ticket is set to waiting for customer or resolved. C...
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I have tried to find the answer here in the community and tested some automations but I don't get it to work. I have created a service desk project where request can be created using the porta...
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Hi All, I am trying to create a automation rule that Auto-Closes Tickets, with a Status of "Waiting For Customer" when we have not received an update after 10days, but want to exclude certain r...
1,919 views 3 0 Deleted user May 10, 2023 -
Hi Jira Community, I'm looking for help on creating a service project for our HR team. And due to the sensitive nature of it being a HR ticketing system,their needs to be very limited access on the ...
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Hi Team, I'd like to know if the the end-users could set a default view on their Help Center portal. For example, when I click on requests created by me I see an option to filter the requests...
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I would like to ask if we have the ability to create a group in JSM project and inside the issues can mention them to receive a short notice from it. Also i would like to add that there is no w...
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| June 18, 2025 4:57 PM PDT |