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Jira Service Management
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When sending emails regarding any issues, tickets are not getting created.
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We are setting up our service desk with Jira Service Management: this tool is in charge of our ops team. At the moment our dev team uses Azure DevOps to track its tasks. In our ideal process when a...
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Good morning, before asking for information in this community I inquired on other threads about Jira's functionality. The problem for which I am asking you for support concerns the visibility of pr...
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How I can get back adobe xd links to child issues after moving epic to another project? for example I moved 1 epic with 70 child issues from project 1 to project 2 but issues moved emp...
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Hello, we have a project that has its owm email addess - projetc@domain, but when we reply to customers, JSM uses jira@domain instead of project@domain. Is it possible to have them aligned ? Thanks
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Hi team, I'm trying to create an automation for the assets I have in Insights but am receiving the result : No issues were found, stopping the rule. The automation is as follows:...
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I need an app that allows me to have the same functions that "Translation for Jira service management" has in server but for Cloud. I've been searching in the market place but I don't kno...
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...utomation runs. I need to set a value for 'Inspection' in Assets to True if the 'Inspection Date' for an item is on the day the automation runs. I just can't put the lookupObjects query together to c...
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Hi. I've seen similar old queries but nothing with a definitive answer. We're setting up JSM for our ITSD. We don't have confluence licenses (they're not required for single space KB function/article...
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Today I opened my project in Jira service management and found that navigator field look different. It is showing only issues and filters. Normally I will show tab "customer" "report" "knowledge" and...
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Hello, I have a project where clients register via a link, but I cannot manage these clients or delete
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I want to do transition in SLA. Instead of pausing the SLA and resuming it the next day if it is not met during business hours, I want transitioning it to a non-business hour SLA. This means tha...
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Hi All, Using the data center version, I'm creating a form that the end-user will complete and submit. Their request will go through several departments in a particular order and Jira issues w...
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We have a project that only accepts requests via email. We have the email handler configured and it works as expected. The issue is that the emails are formatted or stripped of the html when they arr...
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Hi everyone. I am trying to build out a Mobile Device Agreement form in JSM. The agent will fill out part of this form(Device Model, Serial Number...) and send this form out to the customers(intern...
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When I try to use smart values with JIRA REST API, I get an error message that the JSON is not properly formatted. I have tried {{issue.description}} and {{issue.fields.descrip...
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How can a customer see the duplicate tickets in the customer portal of Jira service management through the primary ticket..?
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On this page, the instructions read "If you are importing Jira users or groups into Assets, you must identify the users or groups by their IDs, not their Name(s)." This is cumbersome as we'd need ...
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Hello, can someone help me activate a Jira Service Management widget? I keep getting the following error message: "Validation has failed. This Jira Service Management project has configuration proble...
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We have a SaaS platform that we created a link to what we are calling a "knowledge base" to where our clients can click on a button that leads them to https://companyname.atlassian.net/servicede...
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Hi! I am trying to create a report in JIRA that tracks the ticket resolution time compared to the due date of the ticket. For example: I receive a ticket that is due on 06/30/2023 - I complete and ...
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Hi What is the best way to identify if a user needs to be a Jira Service Management licensed user. Eg we have 200 and possible lots more JSM licensed users and would like to see, of those, who is ac...
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I need to collect around 1000 issues in the automation and iterate over it to call confluence API. the problem is I can only get 100 issues from a search call to Jira API. I'm trying to loop the sear...
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Hi - I'm looking to build a dashboard that shows within a sprint the "Time Spent" against the "Original Estimate" at Story Level Cummulative for an Assignee but I can't seem to find a gadget that wou...
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Hi all I really need some clues or outright help here.. :D One of my customers are building an integration via the Jira Spoke API to our ServiceDesk and we have setup a Webhook, so ...
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Atlassian Community Events
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| 19 | |
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |