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Jira Service Management
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How often in those support?? The checklists in the task do not work - just a white screen in its place. All the checklists in the project have flown !!!!!!!!!!
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Hi, I would like to setup SLA based on Request type, but when I set the query, it can't work. Anybody can help me how to setup SLA per Request Type? Will appreciate your answer. Thank you.
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Hi, We use service desk to manage a diverse range of service requests from our users. Many of these relate to issues raised against internally developed systems predominantly with a user base of int...
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Good day Guys is there a way to create a custom report that can be downloaded on a monthly basis that reflects all of the following in one document SLA - showing past year by month SLA met vs breac...
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Dear Service Desk Team, I am writing to request your assistance in enabling the "Shared with ALL (remove)" feature for our project. We currently have a need to share certain items with all users in ...
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Dear Community, Insight: I want to calculate the sum of 2 field and copy the result on 3rd field in Jira Insight. I have 2 attributes value and their sum I wants to copy in 3rd how i can do that ? ...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question about customizing the form when creating tasks using the "Create" butt...
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Hello, I would like ask you for help. We have Jira Software (server version) with Jira Service Desk and with setted automation when public issue is created then automatically internal issue is...
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Hello, we have a problem in Jira ITSM (Jira service management) as customers who access our help center to create or view tickets can see all the projects that are already created in our Jira ITSM !
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When I create a ticket to our R&D team I am doing the following - I click on Link issue - choose + create linked issue and then I choose the Jira project and populate some of the fields. ...
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We currently have two service desk projects. One for external customers and one for internal customers (our staff). I would like to have forms in the external customer's service desk only be availabl...
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Hello All, Do we have option to configure the default setting for Search box at the top? When I do the search, it keeps looking for different projects, but I have one project only to look at. Can I ...
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How can we integrate ChatGPT and Jira Service Management such that where a customer can have conversation with a bot which is powered by ChatGPT and post discussion a ticket gets created.
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Hi All, I got some articles and I want them to be put in the knowledge base. Can I upload them as Word files or pdf files instead of creating them manually?
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I am setting up JIRA within my team at work - I was wondering if there was a way for someone to send an email and it goes into an inbox or request tab?
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Hi All, I am trying to understand the automation experience differences on multi-choices and labels. The experience on labels is really good - you can add or remove a single label without touc...
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What additional permissions are required for a Project Admin to be able to add, change, delete request types inside of their project?
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What counts as an Article view in the analytics? From: Knowledge Base - Reports - Requests deflected - "Article views from portal" or From: Confluence - Analytics - Overview - Views Does this incl...
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What am i doing: I am trying to create a dynamic form that will fetch data from an API and will display the values as the user use the form. Eg: A user selects a list of services -> It li...
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We love the Canned Response addition to comments and and being able to standardize the way the service desk responds to end users. It is a great feature One thing is, when going through the wo...
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Hi All, We are needed to store the product values with proper details of each project like if we have a product name "XXXXX" and same product has the details like these product have this man...
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I want to remove my help center link from my portal because I don't want my customers to have the capability to navigate to the help center is there any way to do that? I've tried customizing the po...
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I would like to allow the system to auto generate the asset tag number when importing bulk assets. It will not allow me to upload with that field empty. I tried filling in that field prior to importi...
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The transition screen shows text that I can't find where to edit. Some transition screens display such text, and some display "======" instead of the text. How do I edit that text (marked on the scr...
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I manage multiple projects (the projects in question are all service management projects) and utilize the Jira dashboards to visualize the metrics. My team exclusively relies on the Request Types for...
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Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |