Strange text updates via API to customer, when status changes.
Hi all
I really need some clues or outright help here.. :D
One of my customers are building an integration via the Jira Spoke API to our ServiceDesk and we have setup a Webhook, so that they can get and do updates. They are working in ServiceNow.
This is all fine, BUT...
When we in Jira change the status of a ticket do THEY get strange text updates like:
When we do an update to the Labels field:
When we move a ticket from Recieved to In Progress:
The workflow does not have any comments like this.
Looking at the log in Jira, is there no comment added.
If I try to search through our full Jira installation, can I not find the CRQ number mentioned.
If I try an use Postman to look at the data output for the ticket, can I see other comments, but nothing with CRQ.
So do anyone have any ideas/suggestions/knowledge about where I should look for this.
My customer is very certain that this is not something they populate.
HELP!! :)
Thanks
Bo