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Jira Service Management
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Hi, I have automation with multi- projects and I encounter the rule execution limit for my standard license. I know that converting to a single project has no rule execution limitation, but...
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...rl, headers=headers ) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) Now getting the below error... ERROR MESSAGE "GET", url, headers=h...
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Hi All, I was wondering if someone could help. When emails come through of a status change it appears with the name of someone who no longer works with the company and the normal jira email ad...
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Hello, I am asked to change the name of the JSM project. Is the name chane going to impact the existing ticket names/numbers? Thank you.
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Hi all, I would like to make a change in Team Managed Project. Currently, when we respond to customer automation changes ticket status and this is correct. The only thing that I am trying to chang...
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I have started using epics in JSM to keep issues organized. It is helpful to see child issues I'm looking for a similar way to show the client those child issues without having to type these in manua...
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Good day to all, I been searching for an answer to this issue. I need to set up outgoing mail. The regular SMTP process is not working, so I am trying to figure out OAuth. O...
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I am trying to hide email signature but getting stuck. Seems like I don't have that option. So far I followed the article titled Hide email signatures from the issue view and portals https://suppo...
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Dears. Iam using JSM datacenter version and I want to control editing certain filed EX: (Line manager) even from JSM agent after issue opened ?
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Good morning, I have a bitbucket account, I've been using it until yesterday, when I went to login today, I received the message: "YOU DO NOT HAVE PERMISSION TO ACCESS THIS CONTENT" "IT LOOKS LIKE YO...
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In Jira I am an Admin user. For a software project, I am not able to create a sprint from my backlog. The button ''create sprint'' is disabled. My user is already added to ''mana...
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Dear Atlassian community, Is it possible that we can allow Jira groups to be selected when setting up rules? For example, I select 20 names of people who can move a ticket fro...
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I need to run an automation on all issues that already exists
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Hi, I am trying to import objects from a CSV file. Most of the data is being imported as expected from the CSV file. However the objectType in question has an attribute of type "Confluence" and...
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Please do the needful
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Dears - I'm trying to login and suddenly I see the below message! what should I do to get my account back ??
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Good day everyone. Here goes, our business has multiple support departments that provides support to various clients for various services. We have our support team split into 2 te...
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Hi Everyone, JSM DC: Cascading issue on custom fields (cascading by scripting Scriptrunner) I am facing two issues while cascading through scriptrunner on 2 custom fields. customfiled B depe...
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Hello, I'm the org admin of my site but I can not see portal customers. I tried a lot of times but I'm getting the following error every time: Something went wrong We had trouble trying to ...
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When I add value to a organization(Add organization) in customer page, I want the new value to add also in a New custom field(Test Organization) using automation rule or any other way. Here is the w...
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Hi everyone, We have upgraded Jira Service Management version to 5.4.3. In Group Picker, there are too many groups and when someone change the page number or try to go to next page, it's not wo...
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Hi everyone, I am a Product Manager for JSM. We are actively thinking about adding support for JSM projects in the cloud-to-cloud migration tool. As part of the ideation process, we would...
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Hey All, Can you let me know how I can create an automation rule to extract a specific number from a summary? For example, I have the summary below: Car ID 1525 has an issue in loc...
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Also, the email is sent to another person. Looks like it is a common issue, but can be fixed in the admin settings though. But I can not find out how to do that and why it happened. Thanks
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Is there really no way to change the Sender Name? We just have broad names for the project, like Facilities, Technology and People since the portal itself has company branding but then that means th...
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