Jira Service Management

We have 3 JSM projects with the same user picker field.  2 IT Projects work fine: All staff have site access and use the portal User picker field does work from portal - all users are search...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I wish to ensure the following: When an authorized user will visit our support portal and try to raise a request via e-mail, they will be allowed to link ONLY the assets that have bee...

• cloud
• jira-service-management
• jira-service-management-cloud

Preciso enviar um e-mail de notificação que envie o anexo também. Como poderia efetuar esse processo?

• cloud
• jira-service-management
• jira-service-management-cloud

Use case: Restrict specific set of customer to specific projects.  Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication and...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We use Jira Service Management for all our internal/external support queries and use the clone tool for any support requests that require development work from the respective product teams these proj...

• cloud
• jira-service-management
• jira-service-management-cloud
• team-managed-projects

Hi,   I could really use your assistance with a rule I created in JSM Cloud using Automation. The rule is supposed to automatically re-assign the previously assigned agent to the ticket if it ...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• new-to-jsm

Good afternoon: I need the Request Type field in the agent view screen to not be modifiable. This field is not in the edit screen. Thank you very much in advance. Best regards

• cloud
• jira-service-management
• jira-service-management-cloud

Hello All, I want to create an Automation to re-open most recent updated subtask. My requirement is, when a parent is Resolved along with all the Sub-task after that If reporter re-opened the paren...

• jira-service-management
• jira-service-management-server
• server

Hello, we have a Service Manager installation /Data Center/. With some months we we als have JIRA Software and Confluence ... We have some tasks that should be automated. - calculating time in a ...

• jira-service-management
• jira-service-management-server
• server

Hi, I am using atlas to get users manager. is it possible to add this manager in issue as a approver ?    

• cloud
• jira-service-management
• jira-service-management-cloud

Use case: Restrict specific set of customer to specific projects.  Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication and if a...

• jira-service-management
• jira-service-management-server
• server

I need to prevent a group of my internal Jira users from creating comments that are visible to all. Is there any way that can give "X" project role to create only comments visible to "Group A"? But t...

• cloud
• jira-service-management
• jira-service-management-cloud

I need a form from my team-tempo workspace to be copied to sandbox workspace. Is there a way to do it?

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I am currently writing a script in script runner using the REST API.   The feature that i am implementing requires me to change the status of an issue.    Currently...

• cloud
• jira-service-management
• jira-service-management-cloud

  Hello together, We are using the Kanban Board to show other group members what we are actually working on. Additionally to the four columns "to do", "in progress", "on hold" and "done" we wa...

• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Hi dear;   I need to get value of customer field and set it in other customer field on different ticket if the reporter of the first ticket equal the value of a customer field in the second t...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, using a Scriptrunner Behavior I want to check on a Jira Service Management Request type whether issue-picker field (Field A) OR a URL field (Field B) is filled by the customer. Fields A OR B ...

• behaviours
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hi,   I have managers attribute in jira, i want to add manager in approvers with jira automation. is it possible ?

• cloud
• jira-service-management
• jira-service-management-cloud

Admin 管理のコンソール上で組織名を変更しましたが、 Jira SMやSoftwareなどのURLに反映されません。 反映させる方法はありますでしょうか？ ちなみにFreeプランを利用しております。

• cloud
• jira-service-management
• jira-service-management-cloud
• language-ja

Hello,   I am importing some .csv files that were exported from Asana boards. In Asana, there's a specific field called "Collaborating with", which is a user list of all users that are collab...

• cloud
• csv
• import
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to create jira automation, when new issue added in jira, i need to automatically send web request to azure ad, get information about user's manager and then edit issue field and fill...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a field name Account name and I want to fetch the value for it from the "Account Name" in the ticket description (example below) into the custom field. Example ticket description: Entity Typ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian community, I need your help with a case that concerns the Jira mobile App for Jira Server (version 1.41.0.3) concerning creating new service request tickets. When user want to create...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• mobile

In assets, we can create global reference type as well as object schema specific reference types. Is there a rest api that can list these reference types.  I couldn't find any api on the asset ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I would like to remove customers from a Jira service management project. Despite all rights I do not have the possibility to do this. The KB articles from Atlassian don't seem to be valid (...

• cloud
• jira-service-management
• jira-service-management-cloud