Community resources
Community resources
Community resources
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Jira Service Management
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Hello, Does Jira ITSM have a way to automate messages when a user submits a ticket in our portal ? For example if a user submits a ticket for a laptop upgrade we would like to add a automated...
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I want to create a pie, bar or chart of count of request types but not able to. Why is it not in the list?
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Hello, I created an automated rule that runs daily at 6p to transition any issue in resolved/canceled to closed automatically. I am in a company-managed project, and I have tried the fo...
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I'm looking at using the Change calendar for my change management process. I have extra custom fields I need to add so I'm wondering the best approach: 1. Create custom Change Requests (these don...
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I have Project A and Project B When customer is issuing a ticket under project A I need to display information in cusomer portal from issues in Project B. Then according to the selection ot...
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Hello Atlassian Community! My ultimate goal is to be able to run a report showing, by user, how many tickets they had updated, how many had closed, how many had created for 7 days.&nbs...
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I am not sure how to proceed with creating a custom field that contains categories with drop downs for them with a specific text related to a specific category. Here is an example of...
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Hi - Can I enable ANY party to email a request into JIRA Service Management? I would like any user that we provide the submission email account to be able to submit a request into the queue. ...
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Can I submit a form link to a customer via comments / email so they can update the ticket severity level? Severity Level is a field on all of our tickets. I don't want to make any new tickets. ...
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...nstance...which of course it is true. I cannot install it because of this error... So we are in a deadlock loop. I need to replace an old Slack workspace with a new one. Anyone has ideas? I w...
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Just a general question to see if anyone has used the Migrate Cloud Site feature (currently in Beta) to migrate project configuration data from a sandbox to production cloud site?
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I have a project "Shared Services Management for IT Teams" I have 2 companies for which I provide IT assistance services. Each agent fills out a report, which indicates how much time was spent on s...
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Hello. I'm very new to Service Management so if my question is a beginner one and there is training/videos/etc. available to help me figure this out, please feel free to direct me there. With ...
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Hi great minds! I would like to create a form, score the data users input (e.g. risk level: low=1, mid=2, high=3), add up the scores and based on that set the priority of the created record. I tried...
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Hello, I'm looking at this add-on for the ability to send marketing mass emails to our customers. I'm struggling to understand how this app integrates with Jira issues though. And I have...
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I am configuring JSM and I wanted to add a field in the corresponding message to the customer with SLA update/ estimated time in this particular issue. For example. The user sends in a request for a...
651 views 1 0 Deleted user June 15, 2023 -
Hello everyone! I need some help: I would like to configure an SLA in JSM for two situations that we need to audit, but if the customer changes the ticket status to "Review" I would have to reset...
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Hi all, I am attempting to add a condition to a workflow transition from To Do to In Development. The condition would be that the custom field "Understand Requirements?" value must be "Yes" ho...
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Hello, there! I have example code: ArrayList<String> Tootaja = new ArrayList<String>(); Tootaja.add("HUMAN-1") Tootaja.add("HUMAN-2") System.out.println(Tootaja) String test = [...
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Is there any video available where we can learn about Jira terminology for the ITSM project?
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I have set up an automation rule to attach a label once the email is sent. However, the label is added regardless of whether the email was sent successfully or not. I am using the label to avoid send...
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Initially, I created a project by the name of ICD, and by using its configuration, I created two more projects, i.e., Documentation and partnerships. The issue arises as I created custom fields in I...
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I am trying to create an Automation to add customer name to issue title depending on Request type at issue creation. For now, we have many Request types for different customer under one project and ...
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Goals The reminders should run in schedules (daily or custom schedules) and send the list of all pending approval issues to each Approver via Slack. Only use Jira automation natively (not invol...
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Hello, I added the field called domain of assignee to screens. When I look at the Configuration, I see the field. But bug, task etc. I cannot see this field and make a selection on the issue type sc...
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