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Jira Service Management
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...() as Status Resourceone.setHidden(true) Resourcetwo.setHidden(true) if(status.name == "Setup New Engagement") { Resourceone.setHidden(true), Resourcetwo.setHidden(true) } else { R...
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Hello, Is there any possibilty of sharing specif tickets (specific customer request) to a pre defined list of others customers? I tried to use the automation However it's working only...
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Hi all! I'm working on setting up a workflow for a training approval request in a HR service desk. My ideal workflow is employee creates request through portal. Request goes to employees group lead f...
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Hi there, I need to create a custom item in Assets (like a software licence expiration) and show it inside the Change Calendar. I try but also specifying the start and end date I'm not able to see i...
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How to create an automation rule to schedule comments in tasks for assignees only without notifying watchers? If I do it like this schedule comment will receive only assignee? w...
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Is it possible to create reports for Assets in Cloud? I wanted one that would output all asset types into one report, rather than having to do exports of each asset type and combine the reports...
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Message when creating an object scheme - No templates could be retrieved Hello, When creating a new object scheme I get the message that no template could be retrieved. In the past, more t...
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Hi all, I would like to have the flow: when someone from the support team replies via email on the clients request, the ticket should be set to In Progress. Somehow it does not work. Please help.
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Completed my task for bonus says 24 hours to pull however can't access link was this a hoax or what do I do with this
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Hi, I am testing for the first time customer email notifications to present html/css for a custom layout, but images are not showing. I used the default template and replaced the URL for the image....
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I was in the middle of a bunch of legitimate tech support emails with another company when a Jira invite slipped through that turned out to be unrelated. At first I thought it was from the company I ...
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Hello, we have a JSM 5.3.3. where our Client will create Tickets via REST ... If these JIRA Tickets get a certain status, the value of certain fields have to be sent back to ServiceNOW. Is t...
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In statuses that are expected to be approved, users who approve are required to enter comments. It should not be passed to another status without comment.
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How to enable this feature 'similar requests'. I dont see it in my enterprise JIRA
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Hi, I have added the Priority field to be visible in the Portal so that our customers can choose the prior for themselves. After I did that, the priority field is no longer visible for agen...
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Hi, I am wondering what is the best aproach to connect Jira to multiple Active Directories with different domains. Currently we have Jira Data Center connected to our on premise Microsoft Act...
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I will be adding new customer in my organization it seem that I can't add his/her email in the Organization where he/she belongs. I attached an example screenshot for this type of issue. Before this ...
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Hello, I trying to debug an email loop that's happening on JSM Cloud. I have setup our Mail Server to redirect all incoming mails from support@ourdomain.com to support@ourdomain.atlassian.net It se...
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Hi, Currently I have onboarded some user to Jira cloud premium instance, I need to update the users information using rest API for Jira cloud. Is there any rest API provided from Jira end ??
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Does Jira allow to set an HTML or Text in a Jira automation that will read data from the ticket fields and insert into the notification email? Is it possible to automate a creation of the li...
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Scenario: I have a timeline under Plans -> I added a field "Estimates (d)" -> updated it. When I go to the Epic - I can't see this field. I can't find it in the 'find your field' option, and ...
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We are a cyber security business with a SOC and we are currently considering switching to JIRA. Our SOC team will need JIRA service management, but at least half of our team will only need to access...
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Please find my requirement below: 1) Create a JIRA Issue from the JSM by cloning all the values. 2) Place a comment in JSM parent ticket with the "JIRA ID" 3) Add a validator that this ...
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Hello guys, I am trying to use jira automation rules to prevent user having more than one issue assigned to him/her at "In Development" status. I used the JQL to return results count assignee...
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After moving an issue to the done statues, it is possible to update the resolution using a the simple resolution screen that I think is just a default screen. It gives resolution options like "Fixed,...
3,820 views 6 1 Deleted user July 28, 2023
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