Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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What is the escalation process of Atlassian customer support? Who are the stakeholders involved? What are the SLAs?
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We would like to change the names of some of our custom fields. We can see which projects the custom fields are used in, however, we don't know which forms, automations and workflows these custom fie...
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Hi I use Microsoft Power Automate and wish to create a Jira issue everytime someone fills out a microsoft form. The issue is, that MPA can connect to Jira, but it cannot find Jira Projects ...
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Hi Team, We have one JSD project and under that project form we have more than 50+ custom field and all the custom field is hidden at first but with the selection of one custom field the other...
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Just a quick question. JSM. Q1: Can Dashboards be securely shared with a Customer or is there a 3rd party app that allows this or an App that includes the links to the tickets? We are using ...
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Hi all, I am trying to export JSM's post-incident review to confluence using the built-in export feature, and realized it only export the very basic information (primarily some built-in metada...
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How can I send an e-mail where the issue key {{issue.key}}, can be clickable like an URL {{issue.toUrl}} ? Like in this example bellow but it is in slack using: <{{issue.toUrl}}|*...
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I have a requirement to deciminate time between normal work hours and after hours when an agent logs time against a ticket. Is this possible?
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Hello, I am searching for possible ways to automate our current Kanban board within Jira. Today, we have a Kanban board with 7 columns. Intake>Discovery>Category Analysis>Category Strategy...
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I'm setting up a demo ticketing system for my work and I set it up so that a service account would be the owner of the environment. I had to rename the account (not change the email), and now it's sa...
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Hello, We are looking to create shared canned responses that agents can use. I have network admin permissions, however, when I go to create a new canned response from an issue I can only see t...
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There is a field that was automatically generated on the Form screen that's named "What is the employee name?". This is not a custom field that I created. It does not appear that I can re...
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I have been reading articles about queries and although are very useful. I do not seem to find a way to pull examples of this month's count of tickets and last year's same month's count of tickets. S...
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Hi, We had a customer who had been given access to a project that they should not have been given access to. It has been removed, but I want to know if there is any way to know how or when that acce...
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Olá, boa noite Utilizamos o Jira para atendimento à clientes externos que não acessam a plataforma e fizemos uma automação que envia o anexo para o cliente através do seguinte código: {...
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The context is the following: Before in our company, google was used as a provider for user accounts, but some time ago we switched to microsoft, the problem is that the Jira admin a...
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Hi, I am trying to limit the visibility of particular projects in the Help center to specific users. I am following the instruction here: https://confluence.atlassian.com/jirakb/limit-jira-serv...
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I have multiple dashboards and each show different results when viewing this via web browser or the app. Browser version is correct, showing current live incidents. App version shows al...
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Is there a way to make Priority field read only without having to create a new screen for it ?
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Hi I am trying to create a form in a service project. I have followed several guides and videos, but I cannot find the section "Forms". This is what I see under project settings (see at...
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I have a Jira project with four issue types and I have issue in Customer Notification Page. Since there are more issue types and we did customer notifications for one issue type. But the flaw ...
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Hi I am getting this error while attaching my phone no for two factor authentication.
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I need to send the alerts information to a webhook but I don't know how to do that. I tried with the steps given on the following link. https://confluence.atlassian.com/servicemanagem...
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In Jira Service Management, when a customer submits an email request they shortly after receive an email that looks like this: My question is; how can I edit the contents of this email, an prefe...
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Jira is local server v8.20. As administrators, I received a lots of user add in group notifications.. How to disable it? Thanks!
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Atlassian Community Events
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| yesterday | ||
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |