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Jira Service Management
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Is there a salesforce Jira connector that notifies the case owner when the status is changed via email and also provides a salesforce bell notification?
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Im administrating both Jira Service management and Jira Work management. Jira Work management. Has very interesting option to make subtask as a part of task - > how to make it look and func...
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Hi, so ive been trying to make an automation using the new automation tool but i cant get it to work, however if i setup the same rule in legacy this works. I have an automation from project...
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So, I've been struggling to get the forms via API using Scriptrunner. In general, Atlassian documentation is omitting one crucial part - formid which needs to be pulled first. So, if a...
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Let me first off apologise if I am asking a trivial question, or in the wrong place. I am about to be asked to come up with JIRA based solution. I have never used JIRA in any capacity. The good news...
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Hello, My question is similar to many other ones (example) but for newest versions of JSM, where comments tabs are not tabs anymore but buttons. The script obviously doesn't work anymore. I ...
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We are using JIRA Service Desk 4.5.3 (Jira service management now), does it support change calender management? What is the change calendar? | Jira Service Management Cloud | Atlassian ...
344 views 3 0 Deleted user July 14, 2023 -
Hi community, we are trying to create a request with multiple forms, which will be attach on a status change (e.g. "To Do" to "Validation"). One of these forms should be hidden from agents without ...
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...hanged to 2nd Aug - 17th Aug and the Third should start on with 18th Aug - 1st Sep. I have a Json Script for it " { "cloud": true, "rules": [ { &n...
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Hello, I'm looking for a way to have different SLAs for different labels or types of questions we get from our customers. We want to apply different SLAs for short methodological questi...
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Hi, I was reading about change management in Jira We are using Jira Software 8.5.3 and JIRA Service Desk 4.5.3 (I am aware its out of service, we are planning to migrate to clou...
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Hi, We would like to publish the Change Calendar as a read-only view to staff in our business outside of the Technology department. Hoping this can be done without licensing implications as well.
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can JSM integrate with Microsoft Active Directory for authentication and object reference data
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We've recently split our MS Teams from a single tenant to multiple tenants. When we try to integrate our OpsGenie to the original MS Teams tenant, we get an error message that it is already connecte...
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Hello, I have followed the instructions from Atlassian Asset and Configuration Management Handbook on how to create an issue to update information (set status missing/stolen, unassign user) in the A...
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Hey everyone, this may be a bit niche, but seems like it could be a fairly typical scenario. In our setup we have a support portal for employee requests. The core team responds to employee req...
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Hi all, I'm asking does anyone know if there is a way for an admin to bulk authorize a group of users in the Jira for Cloud Slack app integration or do we need to have every user authorize it f...
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I created a new SLA in my service project that Ive attached a screenshot of. Basically I want to be able to have the SLA start and stop based on certain criteria that happen within the issue type "Ta...
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I have two projects that ended up getting created using the same workflow. One project wants to change the workflow, so I need to separate the projects such that they each have their own ...
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I want to give permissions to ' delete ' for Task issue and Sub-task issue types for two senior developers only . Rest of the team member should not able to delete it . How do...
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I would like to send email notification to deployment team (grp) via a grp email when ever the issue status is changed to 'Ready for Build' I am using this status when the Bug is fixed or when the ta...
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Is creating an asset schema the only way to have department, desk phone, mobile number, email address, and manager name auto-populate on issues and service requests? Is a reporter the same as a user?
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Within Jira's automatic notifications, which arrive, for example, when I'm following an issue I can enter through a direct link to the issue. What is that smart value? I'm creating an automation to...
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I have field on the Jira client portal form and I want a specific field there to also show up in the view where the client can see all of there tickets at once. Currently this field isn't...
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In JIRA, if you use the @ reference internal usernames, the names will often show the username to internal and friendly name to frontend users/customers (Typically first name or first name and last i...
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| September 15, 2025 6:30 AM PDT |