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Jira Service Management
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Hi everyone! I´ve a customer users appears in User Management section without jira access while i have another user that not appears. What´s goint on? Why do some appear and others not? Could...
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How to Auto-Fill the Date, Email, Name in the customer Portal once he login before raising a request
Hello Team, Please guide us how to auto fill the user login details in the customer portal once login.
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I have created 3 quick filters like Admin, BPO, and Provider When i select Admin only it filters and shows the tickets When i select BPO only it filters and shows the tickets But when i select bot...
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Hi, Is there a way we can show SLA remaining time in Jira Service Management? If Yes, how can we do?
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...nexpected status code 500: http://jiralert:9097/alert: {\"Error\":true,\"Status\":500,\"Message\":\"JIRA request https://poc-nagarro.atlassian.net/rest/api/2/search?fields=summary%2Cstatus%2Cresolution%2...
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Hi there, In the doco for the POST /object/aql the JSON for attributes is shown per the block below. What I am trying to do is extract the value even just to log for various attributes. If I log t...
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In our project, I have an epic set up with tasks that i want to replicate every time a similar epic is created. I have a rule that is triggered by an Epic that looks to the list of these tasks and cl...
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I have an app that is published to the marketplace. I need to change the development site so as when I run forge deploy -e development, it deploys to a new development site. Any ideas on ...
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I have data coming in from a send web request from Assets. Based on the qlQuery string I then want to send an email with the results. I am sure I need to wrap this up in something to form a table i...
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Hi I'm having trouble filtering based on specific issue types. The below query is displaying other issue types (e.g. story, epic etc). How do I filter everything else out? Here is my q...
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What tips do you have for agents who are supporting people? Think IT teams, help desk, etc. Here's mine to start with: Always use an incognito session when impersonating a user. There might be ti...
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I am trying to create a query for Test Executions that are within a Test Plan in Jira/Xray. My problem is that when I query for linked tickets to the test plans, I find that I have to go bac...
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I want fields to appear in the issues as they move forward on the project I'm working on, to do so, I thought about hiding them until they reach a specific status, but there may be a easier way to do...
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We have Jira Service Manager and have portals for internal users and for external users. The way we've decided to manage it through permissions. Internal portals do not give the Service Desk cus...
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When attempting to hide a request type in a request type group from the customer facing portal by clicking customize and dragging and dropping it, the request type doesn't get removed and goes back t...
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I see Jira finally added the ability to have more custom fields for Organizations and Contacts, which is great. Can someone explain how you can create something other than a Text field? I only have t...
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Hi all, I would appreciate your help a lot! I'm browsing different threads elsewhere across the Internet today, but still cannot find an answer :( Context: We have a JSM project fo...
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Hello Team, I am unable to add custom fields into request type in Jira service management. I have created few custom and those are visible in the field section. And also, I have added into the reque...
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Hi, I have a need to show the hierarchy of tasks that are parent/child related. But I can't see this relationship in the Plan/Adv Roadmap. For example: Epic Internal Task 1 Client Task 1 ...
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I'd like to display a chart that shows the amount of unresolved vs resolved issues per quarter in a dashboard. Essentially what I'm trying to show is a grouped line chart that shows unresolved vs res...
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Our Agents need to be able to Clone a service desk ticket and the reporter of the original ticket is not notified. Could we define an automation to remove the reporter when a ticket is cloned (befor...
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Is there a way to manually Clone a Jira Service Desk project ticket to another internal project?
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There is a requirement for automatic attribute updates between the "Department" and "Team" object types. When one attribute is updated, the other should also reflect the changes Could anyone l...
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Hello, I created Reports on SLA but i have many problems. When a user doesn't have any request the SLA is 100% but i should not be calculated. Why do i get a 100% as the person did not work ...
265 views 3 0 Deleted user July 12, 2023 -
We are working on an API export from Jira Service Management incident issues. We are using this endpoint: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-serv...
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| June 25, 2025 7:43 AM PDT |