Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi folks, Two JSM questions about customer Organizations: 1. We have a customer in an organization. The organization is in the "Organization" field on an issue. The customer cannot access t...
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Hi, I am trying to see if external people can create a ticket in JIRA by using external domain email address (such as @Gamil.com or @Roy Myers.com, etc) So right now when an employee with comp...
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Hello Community! I need your help :) I'm trying to set up an automation that performs the following logic: I have a field named Closed Date/Time that is filled in when closing a change via postFun...
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Hey, guys! I'm working on an automation that creates an item in another project, I'm trying to configure some important fields to be filled in in the automation but the "assignee" field doesn't appe...
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Hi! I need change the default massage send to the customer when a ticket closed. Where is the option. We have migrated in cloud version last Friday. I am a super administrateur. Here is our IP for ou...
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Hello, we've been conducting implementation testing for an extended duration. We're utilizing the free plan, which accommodates up to 3 users. However, we've encountered a problem with generating Pro...
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I am working on our external customer comms and would like to know what others have found beneficial from a Customer Perspective... not we as a customer, but the people we service? Thanks! Sa...
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Hi, I want to find all Bug and Change Request issues that will breach within 30 minutes of SLA. I wrote the following query: Project = X AND "Bug" <= remaining(30m) OR "Change ...
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I am desperately trying to find some channel or partner contact within Atlassian. We are a 2.1 billion dollar solution provider and integrator. We are in love with the products and we wish to positio...
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Hi, What is the api call to get all the issues from Jira Service Desk Management, I have multiple Projects in Service Management so the API call should be project wise. I have tried the que...
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Hello, I have just started using JSM and am in the process of converting the old request templates from our current system into JSM. i was wondering is there is a way to create some agent only reques...
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Hola ¿Existe la manera de realizar buscadas avanzadas por medio de un campo Text Field (multi-line)?
Hola. Espero que se encuentren muy bien, ¿Existe alguna manera de realizar buscadas avanzadas por medio de un campo personalizado de tipo Text Field (multi-line)?
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I am working to create some filters for some of our larger customers that have multiple organizations that use JSM but do not live under one organization. When I filter down to project, status and on...
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We have a request from a segment of our project group within our company to integrate Jira Cloud with MS Teams. Since I am new to the Admin role in Jira, I have a few questions: Can this be “...
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Currently I'm trying to create an automated email that provides information overview regarding open issues. I've created a {{lookupIssue}} to filter the tickets. The lookup filter works and im able t...
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https://community.atlassian.com/t5/Automation-articles/Introducing-our-new-packaging-model-for-Jira-Cloud-Automation/ba-p/2446099 In today’s model, an automation rule that is configured to run in a ...
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I can't access JIRA/Confluence etc. after clearing cookies. After logging in, the page constantly refreshes.
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I received the below error after adding Jira Cloud to MS Teams. None of our tickets are loading. Error in the JQL Query: Expecting a field name but got 'order'. You must surround 'order' in quotatio...
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Hello , when my project 1 arrive to a In progress I create a task in project 2 automatically. When task is done from project 2 the status changed to under admin process in project 1 and...
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Hi, Two questions regarding linked objects in JSM Assets: 1. Why do inbound references show as duplicate? For example, Optimus UAV's in the screen shots below show as the actual quantity in parenth...
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I would like to know if there's a way to create make a group of work orders to reopen on a semester/yearly basis. My goal is to have orders that are complete/closed changed to open/reopen at a speci...
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Hi! When I am in request types, creating and adding fields for the request, I want to have a new field which is a paragraph type and add it into the Context fields Part of fields. I w...
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we want to use the email option from the issues. However, we would like the email subject to be optimized. Can you always add the same subject?
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How to import the attachments via csv files in Jira
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Even after correctly configuring the SNMP connection in the Discovery tool, it consistently fails to establish an SNMP connection to iDRAC9, displaying the error message, "IP Address is reachable but...
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |