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Jira Service Management
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When I open our backlog view I get an error saying I haven´t selected any issue, and I´m the owner and administrator of the project. I´ve experienced this for weeks now. Does anyone know what ...
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I am trying to use IIS URL redirect and rewrite to make some kind of a reverse proxy using a windows server. The application is as follows, I have a windows server deployed using IIS, and my server's...
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hi, i have a test organization setup last year for Jira Service Management that i cannot delete since i cannot remove products from it. i have another organization setup under the same login under At...
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Hi all, I got a requirements for cascading fields with 3 levels: Functional area -> Category -> Sub-category Sub-category value list is mapped to Category value list. And Category valu...
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I would like to read an xml attachment from an email, and then create a ticket from that xml file. we are able to do this using scriptrunner in DC, but that feature is not available in Cloud from the...
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How can we make it a requirement to add closing notes when closing a ticket? For example I want to make sure we are requiring techs to add internal notes when closing a ticket so we know wha...
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Hello, I have a user who is unable to comment on a ticket he submitted via JSM project. Permissions within project has this line item below: Service Project Customer - Portal Acce...
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Good afternoon. I am trying to create a filter where it would allow me to see all of the cases were an employee would be requested as a participant or mentioned in the internal notes. &...
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When a requisition is opened on Workday, can a JIRA ticket be created and how? I'm in Workforce management and the pain point I am experiencing is tracking opening and closures of requisitio...
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I can't change priority status for an issue in Jira Service Management. I can do this for a support issue type, but my custom chargeback issue type does not allow me to click into the priority status...
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We have a need to still allow customers open access to create their own accounts via the portal site, however we've run across perhaps some unintended functionality via the "share" option within...
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I've already restricted the ability for most team members to Bulk Update, yet they're still able to access this feature. Which seems a little counter intuitive. Is there a way I can out right disa...
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Hi, Is there a way to identify which automation updated a ticket? We have lots of automation and there is one keeps updating tickets incorrectly, likely due to copy and paste error. The histor...
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One of our techs is not able to log in to the company's instance of Jira. He is using the following link: https://panasonic-na.atlassian.net/servicedesk/customer/user/login The error message he is...
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Does anyone know, if possible, if an Assets Object field can show the Icon, Name, and another field in the Portal? I know how to add the additional fields for the issue view but wanted to provi...
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We have a Servicemanagement (SM) project where customers (who are all in a group called 'customers') can create a ticket using a dropdown menu, amongst other inputs. The dropdown menu gets its indivi...
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I'm trying to add an existing internal Jira user to a Service Management Organization but I get the following pop-up and the user is not added. The other people in this organization are al...
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Hi Team, In our service desk, I'd like to create a report for average ticket handle time but it doesn't give me the option to add such a series. Can someone please advise? Many thanks!
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I am trying to create a Dashboard in JiraonPremise to show issues which we receive every month. For an eg: January till August for now. Any suggestions?
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Our company place is in saudi arabia , and we have an end user needs these items, or if you have a distributor or resller in saudi arabia or we can quote it directly . Please support us with your qu...
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Hi All Is there a way to export your automation into a document. e.g. PDF, Word, Visio etc.
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Hey, I get emails from bots daily and these are starting to irritate me. They keep on inviting me to different Services and this is driving me crazy. I accepted the invite once, now I ...
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Hello, We're wondering if someone could help us further with the following challenge :) We're trying to capture a date in the description field (Effective date: 2023-08-28) and use this as the du...
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Hi Team, One of the User is unable to see the Queues in a Service management project even though she has Administrator role in the project. Best Reagrds, AK
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I need to add a request type compliant with ITIL requirements and specify components dependent from the request type. Can someone help me ?
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| September 9, 2025 11:40 AM PDT |