when Jira create ticket we need to triggered mail to all support team

[arjun varma]

when Jira create ticket we need to trigger mail to all support team or specific DL group from Jira it is possible?

[Michel Neeser · Accepted solution]

Hi @arjun varma

The easiest way to achieve this is to add the user group to the "Issue created" event in your notification scheme. You can find more information on this scheme here.

Let us know if that helps!

[arjun varma]

thank you for support it is working now.