Can Guest accounts handle customer requests in our jira ticket management?

[Daniel Rosta]

We have a dozen different ticket portals on our service desk, from which we would like to transfer one to JIRA guest users to handle those customer requests. Is this possible, or do the assigned people always have to be normal users?

[Mohamed Benziane · Accepted solution]

Hi,

If you mean work on the issue, edit, change the status you need to be an agent

[Daniel Rosta]

Yes, that, thank you for the answer.