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Community resources
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Jira Service Management
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In the ticket queue's you can sort the tickets by different fields that are already pre made. Ticket Number, Summary, Reporter and others. I can put the created field in the queue view, but it does n...
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We have several support desk projects for our direct customers, that are only accessible if we create an account for the customer user. (access is set to Customers added to this service project ...
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Hi, When trying to change a Form (under project settings) the action cannot be executed due to : "This service project has configuration problems and may not work as expected. View error det...
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Good morning, is there a way to disable access to submit tickets if you are not logged in? I only want users who have an account to be able to submit tickets after they log in. Thank you
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Hello everyone, I have issue with App Jira service management I will try to explain my concerns Our company has several Jira APP Jira Service management Jira Software And my is...
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Cannot browse (find) user in single user picker field that has only Service Desk Customer role in current project - Customer sharing is set to: Project settings > Customer permissions &g...
259 views 2 0 Deleted user July 5, 2023 -
Hello, I tried researching this topic but came up with nothing. Is it possible for Asset Management or Asset Discovery to be used in order to display the online status of a device, the last time it ...
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I am not able to store a modified MutableObjectAttributeValueBean in an ObjectAttributeBean. Can you please support. Would be nice! if(listobjectsServer_Ids.contains(objectAnwendungMitServer_Attribu...
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Hi, I have turned on the automation When a customer comments on a closed request → then reopen the request and set the request to open with the status Reopened (which I added to my workflow) ...
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I have created a new request type in the Jira project and want to add it to the existent Calendar. I am trying to update a JQL filter for the calendar, I have added this Request type to the calendar ...
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Dear all, I have noticed that when I update the request type field, the description field is not shown on the portal view of this request. When I change the request type back to the previous one, i...
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Hello I have a doubt in order to start creating a new project. In the same project, is it possible that different customers can not have access or can not see the rest of servicedesk portals? Let me...
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Hi there 👋 as an admin i need to monitor the creation of certain asset objects in an automation, in order to initiate follow-up actions on the creation. Therefore I have created a rule with the tr...
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We've added Assist to a slack channel and we can already create tickets directly from the chat, but we've noticed that when we change the status of the ticket to "Done" from slack the ticket doesn't ...
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I am working on a Company Managed - Software development project with scrum board. Can I have a work/ business management project for exporting reports and project management services aligned with th...
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Hello, I am working on a software development company-managed project with customized statuses and workflows in an agile scrum board. We need an application to track bugs by epics, etc., get...
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Is it possible to populate all detail fields with an email request?
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Hi All, I currently have an automation to link tickets together when a custom field has the same value, this custom field is setup as a "Text Field (single line)". This works when you put anything i...
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I tried to create a filter that includes team. But that field is not reported in the statistic type.
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Hi, As JIRA Cloud does not allow for individual project priority schemes, would it be fine to set the default priority as P4 for all projects as they can be changed as needed but in one project, I h...
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When customers are added to "request participants" field one by one they receive an email and are able to access the issue but when the customers are added as a single organization to the field ...
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Dear Community, I created two different types of Projects. Now I want to change the Servicemanagement-Projekt into a Team-Servicemanagement-Projekt or maybe otherwise. 1. How and where c...
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Hello everyone, a handful of our team have a question regarding the functionality of the Planning feature. By setting up a customized time (where the amount of days is not fixed) we get an ...
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I deleted the space without archive accidentaly... I'd like to restore the space. Is it possible ?
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Dear Sir/Madam Some users are encounter issue on email style like heading 1, heading 3 and others, it's not working on their side. Please advise anything that we could check. Thank you. Ken
Atlassian Community Events
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