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Jira Service Management
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Hi the reporter has created tickets and is unable to see those tickets. The ticket count is showing up correctly. but unable to see the tickets. I have checked, the user is added to the rig...
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Hi!! I work in a big organization, and we have similar fields available for multiple projects and users I want to do an automatization rule using the info from a specific field, but this won't work...
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Hello community! We would appreciate very much your ideas / recommendations on how to further investigate the following use case. Current situation For the services we provid...
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Asset Discovery tool was installed and has been set up properly with the needed pattern configurations and IP ranges. However, it will not run automatically overnight even with the service installed ...
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If I would like to add some participants in the ticket (e.g. reporters manager). It doesn't allow me to type email address, I need to pick user... and also is there a custom fie...
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am new to Jira and learning by the way. Would like to know how to create a custom report that can provide me details of 1. how many tickets received in a period (eg., 1 month or quater) 2. H...
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HI community, i need some help to create an automation rule. Context: - I have some custom fields in the request type - I need to create a rule that the trigger is when a date indicated in one of ...
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I would like validate the creation time of a ticket for action A or B in JQL when ticket is create. I founded {{now.convertToTimeZone("America/Montreal").shortDateTime}} gives me the date ...
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Scenario: After a ticket received, wanted to move the ticket to another category, facing issue on "customer request type". currently, after moving the ticket from one category to other, though it is...
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Hello Everyone, I recently followed the steps outlined here to add a kanban board to a JSM project. Everything appeared to be working perfectly until I realized I cannot assign issues to anyone on m...
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Hello, Has anyone successfully set it up so when a user is mentioned, it sends them a gchat alert? TIA
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We have a scenario where we need the # of people in a selected people picker (multi) field: 1. We have automations that take certain requests and grab the people in them (in the request form there i...
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I've tried to use every method I know. Like valid ID, email, and number but the hacker still got back the acc. Please I need help. He's black mailing me and scamming other people.
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Hi every, I want my team to be able to associate a specific user who logs a call to a specific organization, example as follows: Person X belongs to organization X in Jira ...
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Good morning, I am looking for a regular expression that obliges users to set the good format for a field (e.g shipping number), thanks to a validator. The format that we need is Uppe...
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hello, We have a complex scenario where we read keywords to the ticket summary and determine the component and auto assign the ticket. Current this is all a manual multi-step process of...
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Can I create a custom field/dropdown that displays the names of object types? Rather than objects themselves. So I would like to make a dropdown where the user can select which t...
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I have been given the requirement of sending an alert through JSM whenever a MS Teams meeting is created through the incident. I have Teams integrated already and working properly. However, I do not...
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In Assets I have a Department object that lists all of our organization's departments. It is tied to a People object list that uses Department as one of its attributes. The Reporte...
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I can't seem to make a schema that includes both? It's one or the other but I want there to be a relationship between the asset and the employee. What am I missing?
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I cannot use the @ command to tag names of people in my organization. No name appears once I start typying letters after @. Also, I dont see emails from colleagues when entering an ema...
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We receive requests through an email, and it always has the same structure: Summary = Voicemail message (666666666> 7768) From: 666666666 I am creating an automation to extract that phone number...
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Hi, I am the admin for my Jira organization. I have a Jira service management project that was just switched to a free plan from a standard one. I am wondering how I can see the receipts for previou...
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We are about to roll out a new Service Desk where we also introduce Problem Management and Services to Jira Service Management. I like that it would show changes automatically when an affected servi...
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Hi, Service Desk If I open issue of Service Desk on mobile, can't not see the issue content at all - check screensshots if I open the same issue on PC, it display...
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |