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Jira Service Management
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Hi, do you guys have a compilation of different jira issues/bugs? With a sample error message/image, steps to reproduce the error, details of error, and the solution.
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Hi, I try to search cannot find the On Hold selection. Only Pending can select May advise where can i set for the On hold selection? ...
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I am trying to generate an automation email that able to collect the data from the fields in the form that has been submitted. Can anyone please help or guide me ?
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I am trying to set up an 'Instructions' field with default text that will vary based on which type of issue you're trying to create. Thanks.
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If we allow external, email domain-limited customers to create their own portal-only/customer account, do we need to keep "Any Domain" on the Approved domains list (with request access to Service Man...
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We allow customers to create customer/portal-only accounts on their own (limited to approved domains). If I manually deactivate one of those user's access (not delete), does that user have the...
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Hello Team, good afternoon. I have a question and I would like you to please help me. In jira service management (cloud), in the comments section, there are internal comments, where you can mention...
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I have forms that have fields in them. I would like to know if there is a way to either: 1. Base an automation off a Form only field 2. have a form field linked to a Jira...
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I would like to create a custom field called Change_Start_Date. I would like to check to make sure the Start Date is: 30 days from today is the Priority Field is Low 14 days from today if the Prio...
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I can observe the option within my JSM Premium instance; nevertheless, despite attempting various CSV files, I have been unable to activate the "Start import" button. How can I confirm whether this f...
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Hi team, We have two service projects IISD and IS. We want to migrate all the issues from IS project to the IISD project.
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Hello Community! I'm trying to replicate the import of Assets from a URL as specified in https://support.atlassian.com/jira-service-management-cloud/docs/import-data-from-a-web-address/ It w...
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Hi, I'm currently evaluating Jira Service Desk for my company and I saw here that it is possible to select a storage location but there is some data that cannot be stored only on this loc...
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I am just starting out with JSM and I am trying to add a customer. I have successfully created an organisation but when I add the customers email, they get the verification email and have created th...
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How do I edit the fields that appear in each type of resolution ( Completed, in progress...) I need to clear the fields and leave only the necessary ones
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Afternoon all I hope you can help? We have subscribed to the Premium Jira Service Management plan. Ive setup a basic monitoring platform using Amazon Managed Prometheus and Amazon Managed Grafana.&...
387 views 0 0 Deleted user August 15, 2023 -
Hi Is there a way to add multiple addresses in the reply to field? For example i've setup a SLA that when breached notifies the IT team via email, I want the IT team to hit reply all and respond to...
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Hi there! Whenever I try to toggle 'Allow customers to create accounts' in my Jira Service Management settings, the toggle automatically gets removed after saving. Is this not available in th...
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I can't see the forms attached to the ticket in the mobile version
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Hello, With the help of the JİRA form, can we revise a task that has already been opened? I need your support on this. Your suggestions are very valuable to me. Merhaba, jiradaki formlar i...
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Hi Team, I am looking to add an Option for a Custom Field. I navigated to Project Settings -> Custom Fields -> Searched for the Field -> Context and Default Value However, I do not see an...
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Hi, Can an agent fire bulk issues/tickets to multiple requesters/users? is there any add-on for this feature or it has to be via some scripting? For example: we have 10 companies (requesters/users ...
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Hi, I was trying to replicate my Kanban board by clicking the little arrow near by board name -> view all - > click on the 3 dots -> Copy. Post that it creates a copy of the board ...
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In my business, one bad habit our agents get into is to continually add internal comments. Over a period of time it can get to a stage where a ticket may have many updates; however, a customer is no...
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Hello! We're currently creating sub-tasks from forms that customers have submitted from the customer portal, and these sub-tasks are assigned to engineers to fulfill the request. Whilst creating th...
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| September 10, 2025 3:07 PM PDT |