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Jira Service Management
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Hi all, this topic ist about best practices, experiences and pitfalls while managing your users and customers of Jira service Management and Jira Software. While we have had a clear guideli...
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Please guide on how to add data validation to custom field without adding 3rd party apps. For example - if field is mobile number, it should only accept 10 digits If field is email address: ...
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I have a particular use case I haven't come across yet. The request is to essentially have 3 levels of task hierarchy. I need to have a parent task that has N number of subtasks. When I click into a ...
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Hi, We currently have an issue because of a known bug: JSDCLOUD-11017 in JSM/Opsgenie. In Opsgenie you can toggle on/off the responder alert option. We have that option disabled becaus...
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If you are using Asset object schema in issues using assets custom fields and accidentally delete the entire object schema or specific object type, as you already know there is no way to restore obje...
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Dears, Is there any idea or workaround for delegate approvals in can of vacations or anything else ?
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I noticed that just about all ticket information (summary, description, fields, etc.) can still be edited after closing and setting a resolution. Is it possible to prevent re-editing of a ticket afte...
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Can I create an automation rule that moves tickets to a specific status if there hasn't been a comment in the ticket for 3 days?
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Hai team, By using "Create Jobs" in Script runner, we need to change the status of the ticket automatically to closed from resolved. Any Suggestions? Thanks,
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Hello! Can I make columns fixed width? I created my own project and made columns ABCDEF, I had all the settings that I needed right away (what is shown on the screenshot). At the same time, my frien...
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Where should i start if i want to make a ticket managment system in Jira.
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Wondering if anyone can offer any suggestions for a strange issue I'm having. I have an IT Support portal set up in JSM, and several months ago I set up our Cloud backup solution to send copies of it...
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Goodmorning, I'm new to jira and i m a little bit confused about how use it. I would like when a client fill the forms to create a ticket and select a specific value on a drop down list an au...
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Hi, does anyone know how to update the account settings for a single client and all their users in bulk? The client wants to integrate with an authorised app but it needs the email contact settings u...
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I've some different request forms. Been working for a while now. I'm creating a new request type - it is almost identical to the one we use for bugs, but now the issue type is support. That is...
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Somos varios departamentos utilizando jira, departamento de producto , dep. I+D , Calidad , operaciones , en un futuro seremos más. Entre nuestro trabajo diario una parte es un flujo compartido de l...
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Hi Guys, Just a quick question.... where or how can I add columns in the excel generated from "view all issues"? Is there a way to modify this feature? For example, I want to add a request type in...
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We have a customer who switched off notifications for JSM ticket and we cannot find a way to switch them back on?
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Suddenly Service desk team unable to see service requests in Jira service Management portal.
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Is it possible to have a chart, where time is displayed on the Y-axis And Jira closed tickets on the X axis; want to present the resolution time of the tickets. Is there an option to have such a ch...
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조직에 속한 고객들은 같은 조직의 고객이 생성한 티켓에 접근이 가능합니다. 하지만 보안 상 중요한 내용이 담긴 특정 티켓은 접근하지 못하게 해야합니다. 방법이 있습니까?
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Hi, I need to make a table of transitions and it's conditions currently I'm using scriptRunner I've got transitions by def transitions = workflow.getAllActions() but how to get condition so I co...
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Hi all, I set up an incoming mail handler service for our new JSM project. But I could not find where I could update the schedule of it from Settings > Advanced > Services. Only optio I can se...
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Hi, Let's say I have two Asset type Custom Fields: I select 'Application A' from the first field, and then I want the second field to only show Assets that have a relationship with the 'Application...
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Good Afternoon I am hoping you can help me – I am attempting to add a visitor request to JIRA and I keep getting stuck at the below – no matter what I enter for internship supervisor it won...
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |