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Jira Service Management
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Hi, I want to enroll in a few Atlassian University courses. What email or phone number can I contact so that I may receive an invoice to purchase the courses? My company is paying for it and t...
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Is there a way to delete old requests without it sending notification to those assigned or included in the request? We want to clean up a bunch of old requests from years back but dont want to bomba...
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1 I want to upload multiple test cases in jira using import feature. 2 From where I can import test cases? 3 Any specific format of file to import test case in jira for the user story
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I am trying to filter a scope and when i select 1 value it works fine, but when i select 2 or more values i get nothing returned. I think it's the AQL scope and i want to to be contains "EIS Group...
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Hi guys, Pretty new here so here goes. I have mad a service project and i want to let my clients edit their tickets after they have send the ticket in. Sometimes its neccesary that...
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Hi guys, I need help. We have a requirement to set priorities based on the issue type. We are using the JIRA Server 8.20.12 version now. I have written this below code for the Task issue type. ...
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Hi All, I'm looking if there will be integration with Copado Application and JSM. Currently appeared that from Copado side is possible to integrate with Jira Software only. Cheers, Yavor Hristov
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i have message Jira noti: New Comment!!! Ticket:xxxxx Summary:xxxx i need lasted comment form ticket send on this API https://notify-api.line.me/api/notify?message=New%20Comment!!!%0ATicke...
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Quería saber los pasos que tengo que hacer para que el cliente pueda visualizar ciertas cosas. En mi caso quiero que solo pueda visualizar "Solicitud de soporte", "Propuesta de servicio". Estaría que...
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Hi, I am in the process of creating a new workflow for a project. A field "Assigné" in the current workflow will no longer be in the new workflow. It will be replaced by 2 other fields "En ...
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Hi, I need help with my issue: In JSM some request types require an approval. Sometimes a certain case requires approval from multiple teams (groups of users) and I want to report on the individual ...
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Hi, I am trying to enable the new AI feature announced here https://community.atlassian.com/t5/Jira-Service-Management-articles/Atlassian-Intelligence-features-are-now-in-beta-for-Jira-Service/...
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We have a requirement to sort the displayed issues on a multiple issue picker field. I've attempted adding the sort the customised JQL but still sorts be created / key with the newest at the top. W...
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Hi, When creating a ticket from the portal, the 'Organizations' is updated automatically according to the values that are defined in the 'Customers'. A few internal teams create tickets directly fr...
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Hello all, since the update to JSM 5.11.0 we cannot change the author to a customer in the service tickets, only to agents. Before the update tickets were created for customers, now it does not wor...
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Hello, I have Custom field (Select List). For example: Select 1, Select 2. If Select list is set to Select 2 by customer, I want that severity field automatically selected to Sev-2. Is this possi...
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What would be best practice to set this up ? I would have to create a new portal for each customer which would be accessible with customers/portals/1 -x ? How could I set up one help Portal f...
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...eems to be the correct one, so we don't understand why it doesn't evaluate to true and continues with the action after it.
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How to update the workflow status through the code and hide the transition of those statuses in the view details screen?
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Since I cannot modify the approval email title in customer notification, I hope to add the sending of approval emails in post functions. I wonder if there is a ready-made template available for the s...
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Hi there, I'm an IT administrator looking for answers to the following question: Say a previous, now departed member of staff created an Atlassian org / site, then enabled domain validation...
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Hi there, I'm an IT Admin looking for answers to the following questions: 1. Is Atlassian Access required for the managed accounts features following domain validation? (i.e the functionali...
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Hi Community! Are you working in accordance with ITSM principles? If so, what tools do you use? Tell me more how these rules work for your team.
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Hello All, We want to call GitAction from Jira hence we have to send Jira ticket ID dynamically in payload , is there any option to get value and pass to Git Action ? I have seen this ht...
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...nclude_subdomains": true, "max_age": 600}', 'Nel': '{"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}', 'Strict-Transport-Security': 'max-age=63072000; i...
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Atlassian Community Events
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| 28 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |