Jira Service Management

Hi,  Is it possible to change the icon of transition button in customer portal ? Using a property  ?   How can we know all properties available in Jira Cloud ? Thank you ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello community, im after a sql that brings the cumulative days since last SL1 severity ticket was created. Haven't found any appropriate function that does that so far... any hint on how to achieve...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! I have a weird, maybe even crazy, question. The idea comes from stories about migrations to the cloud in which some companies working with JSM and other Atlassian products need help determini...

• cloud
• jira-service-management
• jira-service-management-cloud

How ao add ultimate customizer's modules only to one request type? it will be copied in all request types

• jira-service-management
• jira-service-management-server
• server

Hello,   I have created a Rich-Text custom field named "Composant à déployer" for my tasks. Then I need to process a JQL query filtered on this custom field (in my example below, all task...

• filter
• jira-service-desk-cloud
• jira-service-management-cloud
• jira-software-cloud

Hey everyone, I am trying to create some dependant fields in a Jira form but noticed the options are quite limited.    I am trying to realise the following: A multiselect dropdown list ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi!   I am looking for an integration to have an option to sync outlook calendar with Jira calendar. When events are added to outlook calendar for it to sycnc with jira calalendar and to be ab...

• cloud
• jira-service-management
• jira-service-management-cloud

Despite our best efforts, a majority of our users, still email requests in. We would like to include anyone added to either the “To” or “CC” in the email as a request participant. What is the best ...

• automation
• cloud
• email
• jira-service-management
• jira-service-management-cloud

Conseguimos alterar o e-mail automation@caravanaeditorial.atlassian.net para um e-mail corporativo ? 

• cloud
• jira-service-management
• jira-service-management-cloud

I have stoped my jira service through /bin/stop-jira.sh but now i am starting it by /bin/start-jira.sh then it is not starting up

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Good morning: I am trying to update my assets automatically, but when I import the data that I already have in another schema I get the following error in the automation rule: {"result": "error", "...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi!   Is there a way now to remove the "reply to customer" button in JIRA? Currently, it is disabled, so it would be best to remove it because it is no longer functional. Thanks!

• cloud
• jira-service-management
• jira-service-management-cloud

I would like for the most popular canned responses to be above the "Show More" line. Is there a way for me to manually reorder the list of shared canned responses so that the ones people will use mos...

• cloud
• jira-service-management
• jira-service-management-cloud

We have added a verified domain to our account via DNS. It gave us four records to add to the DNS records living with our registrar. This was successful and opens up some neat account management feat...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, my team has some members that do not have access to JIRA but may rarely need to submit a ticket. Is there a way to do this without integrating through external tools (ie Google Form)? Thank You

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

We use Jira to process new hires. The hiring manager fills out a Request and the Issue goes to our Service Desk. We want each new hire to be a customer in our project. Right now, I have to manually e...

• cloud
• jira-service-management
• jira-service-management-cloud

I have at least one internal agent who reports that a customer can reply to a ticket, and it can take up to an hour for the agent to receive an email alerting them to the addition.  However, oth...

• cloud
• jira-service-management
• jira-service-management-cloud

I'd like to know if it is possible to have a field like Category, that when: Request Type: "Access Request" Category: ["Device","Accounts","Physical"]   I know there might be a different way...

• cloud
• jira-service-management
• jira-service-management-cloud

We have been told by our clients that they have been receiving every issue’s updates, though they can’t change the status on them. We would like to allow the customer to change an issue’s status on t...

• cloud
• jira-service-management
• jira-service-management-cloud

Wanting to configure canned response with only first name of reporter. Currently only have  {{issueReporter}} with pulls, example, John Doe. Wanting to pull only "John". Found some codes in...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team, We are currently working on a new project for a customer. We are able to make Feature tickets visible to the customers. However, we cannot make "EPIC" tickets visible for the customer who a...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm running jira server locally - version 9.11.1 I went into Administration and installed the 'Zephyr Squad' app. It downloaded the app, generated a trial license and installed successfully. But I w...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• zephyr

Добрый день. На бесплатном тарифе я пытаюсь настроить работу с тикетами. Предполагается, что клиент без логирования заходит на портал и заполняет форму тикета. При этом, у клиента есть роль в проект...

• cloud
• jira-service-management
• jira-service-management-cloud

I like to find all parent links of stories in the actual sprint. First step is searching for stories in the actual sprint:  project = "xyz" AND issuetype = Story AND sprint in openSprints() Br...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

HI Im trying to have new slack channel created automatically when an incident is created. All set up is complete with JSM Chatops (AFAIK) and it looks like the channel is creating (I can see the cha...

• cloud
• jira-service-management
• jira-service-management-cloud